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October 2023 by Scott F.
Very disappointed in the service department At Bill Talley Ford. They are unbelievably rude, inefficient and uninformative. They seemed to be purposefully unhelpful. I read the other reviews on Yelp that had similar issues and understand now why they have taken their business elsewhere. Very disappointed
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September 2023 by Missy Belcher
Very nice people.and they did excellently what I ask for and did other stuff at the last minute stuff I ask for. No questions asked thank u ever one at bill talle's
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September 2023 by Lonnie A.
We have used this dealership exclusively since moving to the area in 2020. We have a 2019 Ford Expedition and in under 70,000 miles three of the four struts have blown. This is a known issue with these models yet it has been a fight with Ford and Bill Talley to have them replaced because "they aren't broken enough". Two of the struts were eventually replaced under warranty but the third is still on my vehicle. Now comes my issue with the dealership. My truck was in for an oil change and a/c diagnosis. Bill Talley Ford tells you they do a comprehensive vehicle check over when doing an oil change, but the funny thing is, they failed to inform me my left rear strut was blown. It wasn't until the next day when i was having my a/c fixed, not for the $1800 fix they diagnosed but much cheaper and completely different, i found out about my strut. The service manager at this repair shop called me out to the vehicle and showed me, yet they didn't even promise a comprehensive check, they just saw it and wanted to tell me about it for my safety. I brought this issue to Bill Talley's attention in multiple ways, through a survey, calling Ford Customer Care, calling the dealership, leaving it on social media platforms but never received a call back or anything. I finally went on their website and left an email explaining the issue. I finally received a call from Fred, the service manager. He is definitely of the mindset of "one upset customer doesn't matter". I flat asked him was Bill Talley Ford hiding my blown strut from me since they've already had to replace two others. He didn't answer the question instead said " why would i do that i will either get paid by you or Ford for the repair." I then asked him how, if they completed their comprehensive safety check did they miss the strut to which he said he didn't know. I asked him if my oil change was actually completed because i didn't get a reminder sticker or have my oil change light reset and he answered I'm sure it did but it was not done in the quick lane so the technician must have just forgotten about it. We went back and forth around the how did it get missed and was the oil change done for several minutes. I finally asked him was Bill Talley Ford in the business of releasing unsafe vehicles back to customers without informing them of the issue and then asked do you know how i know you don't care? Because through this entire conversation you have not once apologized for potentially placing me and my family at risk. Without missing a beat he said "I'm sorry you feel you and your family were at risk". I told him i didn't want a condescending apology because i brought his lack of empathy to his attention to which he replied "you know what, I'm done" and HUNG UP ON ME. I have since been informed me and my vehicle are no longer welcome at Bill Talley Ford and any future work must be done at a different dealership. Why? Because i brought a mistake to your attention? Is that what you consider customer service? Is that how you deal with issues you have created, laming the customer?Since this happened i bought new tires for my Expedition. During the install i was informed, and shown, that my rear brakes were under the minimum safe requirements to pass Virginia State Inspection. I wonder if my oil did actually get changed that day..... Take your vehicles to Richmond Ford, don't use this place. Your just a dollar sign to them they obviously do not care about your safety.In fairness I am now editing this review. Today i received a refund from Bill Talley Ford for the misdiagnosis of my A/C system. When speaking to the service manager he offer this but i declined stating I had no problem payoff a diagnosis because i brought it there thinking the A/C system was under warranty. This gesture is appreciated but does not resolve my issue.
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September 2023 by R Beasley
Had an oil change, resulting in oil leaking on exhaust pipe with a burning smell. Oil all over the oil pan and filter and other components. A good technician would have wiped things down and checked for oil leaks.
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April 2023 by Kyra R.
My partner brought his truck here. It only has 74K miles on it and still under warranty. It's in great condition.There was a lag when driving in the low gear. We left the truck there on February 28th,, we called them multiple time. And they say they didn't look at it yet!! This is FIVE WEEKS AND NO ONE EVEN GAVE IT A LOOKING AT, NOR EVEN CHECKED THE TRANSMISSION FLUID. 5 weeks!!!! And not one person could even take a half hour to look at it!!! This is absurd. How does this place stay in business?? My partner's truck is designed weird, to get to the transmission fluid you need to go underneath the truck, even to put put fluid in. It probably needs more fluid, and they cant take time to do that? Even to check it! It is April 7th. 5 weeks and nothing. These people do not care about service. Poor management.
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March 2023 by Robert “Tom” Coltrain
Great service. Charged extra for using a credit card. Seems like the upcharge is more than the actual processing fees.
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March 2023 by Robert Coltrain
Great service. Charged extra for using a credit card. Seems like the upcharge is more than the actual processing fees.
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February 2023 by Jane Missal
I've been bringing my vehicle here since I bought it @3 years ago. I've had nothing but excellent service here. The people are friendly and the place is clean. Don't hesitate in bringing your vehicle here.
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September 2022 by Marc G.
Excellent service department and quicklane. I’ve used them two different times now and both times have been great. First was for having my transmission fluid changed and today for an inspection. Made an appointment online for an inspection and they had me out the door in less than an hour. Friendly staff and clean facilities.
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September 2022 by Marc G.
I've used them twice now for service and both times I've had a good experience. First had the transmission fluid changed on my truck and most recently had an inspection. Made an appointment online and was out with 45 minutes to an hour after I arrived. Staff is friendly and facilities are nice and clean.
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June 2022 by Tracy H.
Worst customer service. If I were able to give zero stars, I would!
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March 2022 by David Cane
I suggest calling before bringing in your vehicle. Having an appointment will save you time. The service I had was scheduled. They took my vehicle in on time and completed the required service all within 35 minutes.
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January 2022 by Linda Cox
Adding a service charge to pay with credit card ? only gets them 4 ⭐! We had the car inspected and that went well .
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August 2021 by Anne Garrett
They were very busy, but still took care of my vehicle.
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August 2021 by Cheryl Davis
Professional and quick service
