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January 2024 by Emilia Albeitawi
I am continually impressed with the level of communication, professionalism, and quality of work done at S&M Auto Repair. Dwayne, Mark, and all the staff at S&M really are unparalleled in the level of care and service that they provide to their customers. 5 out of 5 stars! Within the last couple months I have had a few thousand dollars of work done on my older vehicle at S&M and it has all stood the test of time and hard driving. The work was completed efficiently in the time frame quoted and for the work order cost quoted. I trust my life and vehicle to these mechanics when they do work on my vehicle and they really show that they value that and understand the importance of the work they do for people. I have been to many other shops in the Richmond area over the lifespan of my vehicle (that has nearly 170,000 miles) and while some other shops may save you a few dollars, the stress and anxiety associated with their below par service and communication simply isn’t worth it! I will continue to be a loyal customer to S&M Auto and will refer my network to them for trustworthy and reliable auto repair.
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December 2023 by Chris Kersey
I've been a loyal customer of S&M Auto for over a decade, and I can confidently say they are exceptional. This family-oriented business, led by Mike and Dewayne, exudes trustworthiness. Gone are the days of worrying about being misled; with them, I always receive honest recommendations tailored to what's best for me and my family. The peace of mind they provide has significantly reduced stress in my life, and I appreciate everything they do. S&M Auto is more than just an auto service – it's a reliable partner you can count on. Highly recommend!
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December 2023 by Andrew Hubble
Mike’s awesome, honest guy that tells you straight. Had to get a big project done on my trucks HVAC unit and also a bearing in my wheel. He did all that perfectly and let me know about a few other issues. Good people
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November 2023 by Jadie
Always friendly and attentive service. Quick turnarounds. Very knowledgeable and well rounded team at this shop and they always have a state inspector with same day service. ::)
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November 2023 by Joy G.
I am beyond impressed with the level of service, professionalism and just overall kindness of this business!I was driving home from work, on 64 just before the Mechanicville exit when I was unable to avoid a blown out piece of tire in my lane (had cars on either side of me, couldn't change lanes). The tire, I thought became lodged and was dragging under my car. I pulled over just to find that it had knocked something loose and I was dragging a piece of my car. I wasn't familiar with my surroundings and just Googled auto repair shops. This shop was a 1/2 mile away.I arrived, explained my situation and although they were very busy, they took my car in immediately, removed what happens to be a large plastic covering (not needed to drive but for undercarriage protection) explained the entire situation to me and then sent me on my way...but refused to take payment! They said it wasn't a big deal for them to remove and they just wanted me to be safe on the road! I really tried to pay, but they wouldn't take it. Both the gentleman that helped me were just amazing. They didn't try to get me to buy anything or sell me extra services, nothing.I will most definitely be back, they have earned my trust!
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October 2023 by Dolly Varney
They were awesome. They fixed my car quickly and efficiently. Thank you guys.
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October 2023 by Jeff Marble
These guys have taken care of all my personal and business vehicles for ove 10 years. They are that mechanic you can trust.
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September 2023 by Lilith White
Unless you are having something routine done here, I wouldn’t be fooled by the 4.8 star review.
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September 2023 by Kirk Tower
Continue to really like the place, Mike's great!!!Best place to get your car maintained and or repaired. They stand by their service work.Highly recommend!!Service: General repairs & maintenance
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June 2023 by Nicolas Pratt
Quality repair done in a very timely and thorough manner. The service staff are all friendly and happy to answer any questions. Would highly recommend.Services: General repairs & maintenance
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May 2023 by Ian MacDonald
Wonderful experience. All discrepancies found and corrected upon notification and agreement. I always have excellent outcomes. Have been using their services for approx 11 years with no adverse incidents. Enthusiastically recommend.
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May 2023 by scott boggs
Great guys, great communication, and good price. Same as any other shop as there are diagnostic fees but they offer cost affordable options. Will be back, 100%.
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April 2023 by Bubba Lavin
Great people. Excellent work.
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October 2022 by Britni Jackowski
Always great communication and friendly service.
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October 2022 by Connie Godfrey
Great place to have your car serviced and maintained. Very honest and good pricing.
