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February 2024 by Tori Shakespeare
The woman refused to wait on me as I'm standing there for almost 5 minutes. Due to the mobile orders she was filling. She finally asked me if it was almost 8, and that her second person would be there then. It was 7:35...I told her I needed to get to work, to which she responded "I guess I'll stop making these mobile orders and wait in you I just have to tell my manager, I get so backed up."She was going to complete orders for people who were not physically there, and make me wait 25 minutes to place a single coffee order.
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February 2024 by Nelson Stammer
This Starbucks is slower than a slug in the winter moving uphill. Don't plan on getting your drink within 15 minutes because that's how long it took me. Geez!
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September 2023 by TheCarter804 Carter
Facsimile of an actual Starbucks. Always seem to be out of basic ingredients, today 3/4 of the machines were broken. Once I found something that I wanted, that they could actually make, I was given the wrong doing 3 times. Pretty sure the 2 guys working the stand weren't actual Starbucks employees, but Kroger employees filling in, as they had no idea what they were doing
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September 2023 by Jim K
Really cheap on filling a tall Pike leaving a lot of room when I asked for none. On top of that, it wasn't very hot and a bit stale. Consider this place a Starbucks Outlet. Will stick to better options in the area.
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September 2023 by Maura Snider
8/26/23 One employee, should always be 2. Took 20 mins, i was second in line. Half way through my Frappuccino while i was shopping, i sucked up a piece of a plastic wrapper. I went to inform the barista, he told me it was probably a wrapper from the straw (implying it was my fault I can only assume) however, the straw wrappers are paper! Nice! So i mentioned that and his response was "OK DUDE". I'm not even a dude. Not offended. HE was just incredibly rude. I just wanted him to keep an eye out for what he was using, I didn't ask for a refund nor was I offered one. EXTREMELY POOR SERVICE.
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July 2023 by S araujo
Its better than other places and the price are always good but i feel like they lack a lot of products here lately.
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July 2023 by B B
Convenient location if you are heading to 301 from Virginia.
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June 2023 by Lhen Warley
Just our normal coffee cravings
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May 2023 by Rene Seiders
Typical Starbucks. Service & product were good.
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May 2023 by Nicole Jones
Brenna is an amazing worker and loves her job ?
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May 2023 by Noah Cox
We wait 30 mins for 2 simple drinks and the main person seeming to run the place was extremely rude to my
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February 2023 by T W
January 26 at approximately 5:15 p.m. I went to the Starbucks in the Kroger at Rutland Marketplace. I will preface what I am going to say with I do not have high expectations here in regards to service. The smaller gentleman who appears to be the manager is probably the best barrista in Mechanicsville, though, so I don't get too uptight when it comes to the staffs abilities outside of making coffee. Tonight, however, something was different. The master barrista man was not working. It was a man and a woman who both appeared to be either late teens or early twenties. When I walked up they did not greet me. Fine. I am used to this. What was different was the look of annoyance from the man followed by a look of disgust from the woman. Alright. Strange. The woman approached the register but did not ask what I wanted. She just stood there blankly staring at me. I get the same thing every time I go. A plain coffee for me and a latte for my wife. This time it was more costly than normal. Again, strange. The thing is the look of disdain coming from the woman's face was so jarring I just accepted that tonight i will be paying more. Here is the issue. Something was going on between the two workers. I dont know if they were jilted lovers or mortal enemies but the tension was off the charts. I sort of feel bad for the woman. She looked miserable and continued giving me looks like I was responsible for all the evil in the world. She made the drinks. They were not on the level of the master barrista but I dont expect anyone else to create magic like he does. They were...not good. My point is I get it we all have hard days. We all have bad days. This experience was so bizarre that for the first time in years I am leaving a google review. I dont recall her saying any words to me other than the price of the drinks. Maybe they had both been told they were being laid off? I dont know. I hope they both feel better. The man, again, looked more annoyed than anything. The girl...just damn. Feel better.
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February 2023 by Patricia Waggoner
There is a smaller gentleman that works at this location and he easily is the best barista! Not a talkative guy but omg the dude knows how to make a latte.
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September 2022 by Craved Ideas
I’m not sure McKenzie is intellectually capable of working with the public. This was awful.
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August 2022 by V S
Great service!Very patient with questions
