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September 2025 by Crystal Brooke
I would give no stars. I’m currently in line. I’ve already been here - at least 10 minutes & the line has not moved. 9 people in line and others scattered around. There are only two reps and two? Self serve? Not OK
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September 2025 by Huong Vo
Lazy staff. They change the rules whenever they want.
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September 2025 by Cade Martinez
I have used this office for years for shipping to my family serving overseas and know the process well. Today I showed up 10 minutes before closing with a few packages prepared and customs forms filled out. The worker I went up to at the counter tried to tell me that this process would take longer than the time left until closing, which it never has, even when I’ve showed up with more packages than I had today. She then proceeded to waste the ten minutes we had till closing explaining to the supervisor what I was requesting and pointing at me from the back. Very poor service.
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August 2025 by Alicia Pabon
I recently personally Delivered my wedding invitations with two stamps each they were under 1.2 ounces each of which two forever stamps would be sufficient. And some invitations made it out to the local destination and some did not. The others that were local in the same state I live in, some made it and some didn’t. The person I spoke to, Andrea in the US Postal Service in Merrifield VA explained that they should’ve been brought into the USP office to have them looked at before sending them out. So I only received two back with insufficient postage, which was a lie. And I sent them back out with three postage stamps. I spent a lot of time with their crappy recorder Trying to get through to an agent. And they could not help me. I am very disappointed with the United States. Postal Service always have been. It’s amazing that they’re still open. I’ve had issues with them in the past. There were times when I go into the postal office and they were just so rude and mean and not serviceable like they’re supposed to be. I think we should put them out of the misery and shut it down. I’m very upset that my invitations are still out there floating around and have not made it back to me for whatever reason they’re supposed to make it back to me for.
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August 2025 by Carly Broadway
Great customer service. And multiple self service kiosks
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August 2025 by Tom
Have no idea why people rate 1 star. Staff here are just the best
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August 2025 by Nathalie
Rude, terrible Customer service
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August 2025 by Naim
Excellent and very quick service on Sunday.
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August 2025 by Taqwa Hasina
Excellent customer service thank you all.
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July 2025 by Basmala Y.
The manager is very rude, unprofessional, and fights with the customers. I honestly don’t know how she still has her job when she continually treats the customers SO disrespectfully. It’s no surprise this place has reviews so low.
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July 2025 by Elissa H
Had an absolutely delightful experience with Ebony. Mailed a few items to various places around the country. She was helpful & informative.
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July 2025 by suzanne sinclair-smith
The extended hours at this branch make it indispensable. Employees are polite and helpful. I go here regularly and highly recommend it.
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July 2025 by Hafeez Omar
Worst passport office ever, I’m mean they are very rude and I know this review won’t make a difference since it a government organization but these personnel need people skills, I’m they are the worst.
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July 2025 by Nimschi Poteau
This is the worst USPS distribution Center
My package has been sitting there for the past 3 weeks and they still haven’t delivered it to me
And they never pick up their phone smh
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June 2025 by Melly Suna
The only post office I’ve been to where I would give it a 5+ star, for passport service. Lovely lady’s at the counter. The first hour there was one lady at the counter with 2 appointments and 3 walk ins. She handled it very well by herself.
