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October 2023 by Raymond
This location is excellent! They were quick, transparent and extremely friendly. If I could give more than 5 stars I would.
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October 2023 by Lisa
Seems to be an honest family business. Have not had any issues with them.
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August 2023 by John 'Doc' Lykins
Pat and his crew has done our family vehicles right for the last 11 years. (My wife has been going here for about 20+ years) We’ve always have been given a fair price, and have not had any problems after the work was completed. They’ve been honest in their scope of training with us, too; e.g.- we had a transmission issue with our truck, and after diagnosing the problem, Pat recommend a transmission shop close by that was able to take care of it.They’re a good bunch of folks, and we definitely recommend them. Thank you.John “Doc” Lykins, NREMT-Paramedic (Ret.)Midlothian, Virginia 23112
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August 2023 by Dan LeCroy
Did a great job. Always friendly, fast, and efficient.
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July 2023 by Ed Isak
I showed up for my appointment time for a car inspection and they were ready to go. Didn't have to wait too long and they informed me of a future maintenance repair. Very good.
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April 2023 by chris castlebury
This particular business cannot honor appointment times. The last two times I've gone in with an appointment, I've asked them if my vehicle will be ready by 5pm. (As I'm dropping it off around 8am with an appointment). Both times I was told absolutely it will be ready. So when I get there at 5pm to pick up ny vehicle they tell me it's not ready yet buy will start on it now. At this point they've had my vehicle all day and never performed any work until I get there to pick it up. Why take an appointment if you cannot perform the work that day? Just to have someone sit and wait? Such a disappointing experience with Allen tire.
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March 2023 by Kathy Royall
Always great when ever I go there or the location near robius rd.
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October 2022 by Chris Allen
Same great service like all of the other locations. Honest, trustworthy and they don't charge an arm and a leg!(Same last name but no relation)
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August 2022 by Jessie Holcomb
This place is great. I made an appt for a simple state inspection and had to bring the grandkids along because of the timing. David, at reception was extra patient with us. He offered to let the kids watch whatever they wanted on Netflix. The cherry on top was when he discreetly asked if the kids could have ice cream. The kids were thrilled. I walked in assuming this experience would be rough because of bored grandkids in tow. However, it ended up being a real bright spot in our day. Thank you so much!
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July 2022 by Carl Scott
Professional from start to finish. Reception, progress reports to payments. Highly recommended
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June 2022 by Tom Scott
I have been taking my wife's car to the 10200 Midlothian Turnpike location for several years now. Thomas, the guy on the front desk is always helpful, straight forward and honest. The service is always spot on and they may offer additional services but are never pushy about it. It should speak volumes that I take my wife's car to them because I want to be sure she is safe and her car is always running good. Allen Tire provides me that assurance.
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May 2022 by Matthew Annable
I went in to have 4 new tires installed and a wheel alignment. It took 3 hours for them to complete the work. When I left I noticed a knocking sound coming from one of the wheels when I went over bumps. I returned and informed them of the noise. After waiting for 30 minutes they took my car back into the shop. Another 45 minutes later I was told that the bushing on my rear left shock absorber were “shot”. I asked them how this could be as the noise wasn’t an issue prior to having them work on the car. I was told that the alignment made it become noticeable. I went home and proceeded to inspect my wheels. I found that all the bushings were in good condition however when they did the alignment they fails to tighten the bolts on the shock absorber and control arm. Once I properly tightened them the issue was resolved. Mistakes happens and I could understand a bolt not getting tightened but to make a false claim about bushings being bad is purely unprofessional. Had I been a customer that was not mechanically inclined I could have very easily paid for repair costs associated with the false claim made. Unfortunately it leaves to question if this was there intent and how many other customers may have been tricked.
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March 2022 by Kennedy Carey
The guys at Allen tire are extremely trustworthy and always work hard to get me in and out as fast as possible. You can’t go wrong with them!
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February 2022 by Rachel M.
I thought something was going on with my power steering and also needed a dome light replaced. David was very helpful in getting me and appointment set up on a day that worked for me. He told me that I could either drop it off the night before or first thing in the morning. I used their overnight drop so I wouldn't have to get up as early to run over there. The day of my appointment Pat gave me a call and let me know they had thoroughly inspected my car and took it for a drive and didn't find anything wrong with the steering and they replaced my dome light. I was only charged for the dome light and no charge for them looking into the other concerns. I would've understood a fee for that so it was a really nice surprise. Great customer service, convenient location, and easy process. Hopefully I won't need them again any time soon, but if I do, I'll be coming back here
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January 2022 by Sarah White
My car just happened to die right in front of their lot. They checked it out for me and were incredibly honest about repair options and that the car was not viable. They gave me time to figure things out and even offered to help me get home if we needed it. My experience with staff was that every evening was kind, helpful, and understanding. Thanks guys for being so good to me!
