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August 2023 by Steven K.
Appointment was made within a few days, and the process was easy. Their service was excellent and they checked the tire pressure in all of the tires. There did not appear to be much of a waiting room. The Allen Tire sign should be more prominent. The Goodyear sign is bigger. They have ample parking and will provide shuttle service within a reasonable radius. Personnel are professional and personable.
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November 2022 by Sportsplex Gymnastics W.
I had my car towed to Allen Tire because it wouldn't start and I was afraid it was the alternator. It was taken over after hours so I called in the morning to make sure they had gotten the keys and was told that the car was already done (which is great) and it was only the battery (also a relief). Her is the part where I have a problem. They did not call me to let me know it was the battery or get my permission to replace it, nor did they quote me a price. When I arrived to get my car they charged me $300 and tried to tell me my car needs a special battery. They must think I'm an idiot (I have an Elantra and previously replaced a battery for $75 by going to autozone. They changed it out for me for free). I will not be returning to Allen Tire. What a rip off!
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June 2022 by Taylor Hobbs
Dropped my car off around 3pm to get a transmission light diagnosed. The next day around 4pm they called and told me that the codes that came up stated the transmission fluid just needed to be flushed.Turns out, they charge a fair $190 for the flush but also charged me $135 for “basic” diagnostic services. I explained I felt that was a lot of money considering the simplicity of the code and service, but they said after they pulled up the code they spent a lot of time driving the car around, checking recalls, and inspecting wiring and other components. Be prepared to add $135 minimum to your bill for diagnostics unless you already know what is wrong (their words, not mine).While I appreciate the merits of being thorough, going the extra mile on someone else’s dollar without them knowing isn’t nice - it’s frustrating. I wish they would have just called me right away to tell me what the code was, give me their thoughts, and see what I wanted. I would have told them to just skip all the fluff and do the flush. It’s hard to swallow paying almost the cost of repair extra for diagnostics. One flush for the price of two!I came here based off the great reviews as we are new to the area. Guess I had unrealistic expectations. Had they simply charged less for diagnostics they’d have a new regular because the tune-up was really good and this place is right by our house. Maybe I’m naive, but I just can’t justify giving repeat business somewhere that cost me $350 for transmission fluid flushing. I avoid the dealer to save money, not spend more! I’ll just stick with the dealer here I guess.EDIT IN REPLY: I did have an appointment and waited 4 days to drop off the car. I totally understand where you are coming from. I simply wish I’d have been kept in the loop and made part of the process. I’ve had that treatment elsewhere and thought I’d get that here. I guess I’d been spoiled elsewhere! I’m sorry for setting an unfairly high bar for you and your team. I agree with all you said and appreciate the service. Just still wish it would have gone differently - I also have mouths to feed and every dollar counts to me just as much as to you. Thank you!
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April 2022 by Frank Petroski
Allen Tire is definitely the place to take your car in Midlothian. I've been using them for 20 years and wouldn't consider going anywhere else. Their service has been consistently reliable. Never once have they failed to impress.
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April 2022 by Lance Vanderborg
I had a problem with my Honda Odyssey and I knew what it was and they agreed and quoted me a price of a little over $300 which was fair for the time the repair took to complete. I went to pick up the car and they told me that they were able to get it done in less time so the price was only $225. I have never in my life had an automotive shop lower the price on me. They had a customer for life and I highly recommend them to my friends.
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March 2022 by Phil Harding
Great service station. We have been going here for over 25 years. I trust them to take care of all our vehicles. I know we are getting honest and quality work.
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February 2022 by Steve M.
I had a slow leak in a tire and my regular shop could not find anything. John and Brandon at Midlothian worked me in on a Saturday morning, found 3 holes, fixed them and had me back in 2 hours. I have found a new shop for car service.
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January 2022 by Silke Brawley
I wouldn't go anywhere else. Mike and all his team are awesome, knowledgeable and professional. Mike helped me without an appointment to take of a stripped screw on my license plate. He just has a great attitude and I really appreciate their service. They are always honest and are not out for your money like other Service places. Thanks a bunch guys, YOU ROCK
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January 2022 by Tammy Wooten
Amazing service. I needed a new tire on a Saturday morning and was In and out in under an hour. Brandon was so helpful! I would highly recommend them!
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December 2021 by Adil Aibara
Allen Tire service is very reliable (I can attest to it over the last 25+ years of taking our vehicles here), honest, and the customer service is always terrific.
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November 2021 by Greg O.
I really wanted this to be my go to place after Hyman Bros Nissan let me down but it didn't take long for them to do the same. I had an appointment for an oil change and tire rotation on Saturday and dropped my car off the night before. When they hadn't called me by closing time on Saturday I got a ride over there assuming my car would be ready. It was still sitting in the same spot when I got there and I was told they didn't get to it. They didn't offer me any kind of coupon or compensation for my wasted time. All I got was a lackluster apology and an offer to reschedule. Not good business at all! Time to find yet another place to take my car. Maybe the third time will be the charm.
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November 2021 by Frank Drake
Good friend of mine 78 years old got in an automobile accident didn't get hurt that bad just busted his lip wide open where you can stick his tongue through it it was funny for a minute but the Allen Tire people that's where the vehicle is truck was towed they worked with him the guy never told him exactly what he could and couldn't do with it a couple of the employees in there were extremely helpful they helped him find that truck that he bought and then when this happened they turned around and help you find another car that somebody had their for sale and they also got him a battery for the car for almost nothing the there treated my older friend very very very well I've never been there personally but after going there with him and seeing how he was treated and how they looked out for him there's a lot of people there do seem to care so I believe they were very considerate and helpful I believe they probably be that way towards anybody but that's just my opinion
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October 2021 by Kenny Farmer
called yesterday (Friday)last minute to see if they could accommodate a state inspection for today (Saturday) while my wife was at Midlo middle for a craft show and they said sure bring it in. Dropped it off 1st thing in the morning and by noon we got a call that it was done. Great service and friendly will definitely be back
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October 2021 by Scott L.
My Lincoln needed new tires and the dealership across the street didn't even tell me how bad they were when they performed service work just six weeks prior. I was lucky I didn't get a flat since then. So I came by Allen Tire Service and was truly impressed with the detail in communication in explaining the issue to me with my tires, sharing with me my options, and resolving it quickly and with great value. Mike is extremely impressive in how he communicates and he has earned my trust. I wish I could give this company a ten-star review. It's a stark contrast to the dealership across the street.
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October 2021 by Beverly Waller
Best place for car care. I have found them to be very honest. I have been using them for years.