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August 2025 by John Johnson
This is a review of AT&T as a cell service provider. ATT has poor service. They are slow to respond to network issues and after having much patience they still tell you to just wait. We were told a tower problem and would be fixed within a week, after the week passed and still no resolution we were told to wait another 48 hours. it is unacceptable to have such problems. They have plenty of time to repair.
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August 2025 by George Ragan
Mr.Pena was delightful and pleasant to interact with. My situation was complicated and tedious to navigate. Mr Peña exceeded my expectations by being patient and making the complete experience wonderful. I will definitely stay with ATT for the future because of the great customer service.
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August 2025 by Meredith Ragan
Omar Pena fantastic. Very knowledgeable
And patient. Anticipates client’s questions
And provides answers appropriately
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July 2025 by Patty
Omar is a fantastic customer service rep! He was helpful, courteous and professional! Best phone experience !!
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July 2025 by Dave Merritt
Denise Sanchez solve the problem in 5 minutes that I had spent five hours working on. All the smart AT&T people work in this store. We've been getting service here for years. But I stopped in a store closer to my home on Jefferson Davis avenue at route 10 and got brushed off immediately by a guy who told me it was a Samsung problem. It had to do with my icons and going back to an a setting where my icons were properly grouped. Denise solved my problem in less than 5 minutes and restored my phone to where it was two days ago. Absolutely excellent service with an extremely positive attitude and what you would expect from AT&T. Thank you Denise.
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July 2025 by Robin Pharr-Delossantos
Omar gave me EXCELLENT CUSTOMER SERVICE. Answered all my questions & solved my issue. Will recommend him to anyone 🙏🏽🙏🏽
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July 2025 by Jordan Kern
Omar was patient with me when it came to answering my questions regarding my account, I recommend going to him if you wanna get a great deal!
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July 2025 by Laura Klotz
I was in the Midlothian Sore this morning and the customer service was awful! My 15 year old son said, “Come on mom, let’s go he is being rude!” We went in for a new s teen protector for my son’s phone. When we upgraded to the iPhone 16 in May, we were told that if the s teen protector cracks we can get a new one for free. This is when Omar Cabrera Pena started being rude. He said they are not free. I said ok I thought I was told by the guy who sold me the phones that they were. Omar then said, “ I see here who sold them to you and he would never had said that, and he said it in a condescending tone! I then said alright, I will go home and check my paperwork and come back next week and talk to the gentleman that sold me the phones. Omar, then said again in a condescending tone, well he is in Florida! I then said you are being rude to me, I think I will need to speak with your manager. Omar then said, I am the manger! I then said ok I will go above you. My experience was horrible and as a teacher who provides the best customer service throughout the day to administrators, parents, counselors, and students, I can say I have not been treated this poorly in a long time! I will never be returning to this store and will likely switch service to TMobile or Verizon.
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July 2025 by Norman Watson
Real professional customer service
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July 2025 by Nannie Wyche
As a proud AT&T retiree, I've seen a lot of folks come and go over the years and I can say without hesitation that Matthew is one of the best I’ve encountered. He reminded me of the kind of service we used to pride ourselves on: honest, knowledgeable, and genuinely caring about the customer.
Matthew handled my issue with patience, professionalism, and a personal touch that’s all too rare these days. It was clear he knew his stuff and took the time to make sure everything was done right.
It’s good to know that even after all these years, AT&T still has folks like Matthew carrying the torch.
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July 2025 by Debra Maddox
I think I was the first customer thru the door and Matthew and 3 others greeted me with smiling faces and an eagerness to assist! What a pleasant sight on a rainy day! No wait and excellent service! This is why I stay with A T& T! Great, friendly service! Thank you to the staff at the Midlothian branch!
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July 2025 by Diana Foster
Thank you!!
Matthew and Michele were extremely helpful and patient with my son and I despite, being the only ones in a hot store and training the new hire he still pushed through to make my experience agreat one with my son
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June 2025 by Rudy Decanio
Matt did a fantastic job ! Came in with a broke phone left with a brand new one . Easily .
couldn't ask for better sales agent !
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June 2025 by Margaret Mo
Had the pleasure of being assisted by Matthew . And had the best experience by far at any store thanks you again Matthew
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June 2025 by Paul Jaffeux
I like to give a real big thanks to Matthew
