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December 2023 by Hector Milla
I’ll change my review when I get customer service to reach out I’ve been trying for two days to talk to someone and those morons keep forwarding me to the same ppl that can’t help. Pick up the damn phone
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October 2023 by Mike Schneider
This really was the best store in the area. Leave it to Best Buy and poor management up top to mess it up. :(
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July 2023 by Catherine Miller
Twice have driven over 30 miles to get there 1 way, & have been sold a item that still is not compatable w/our TV & soundbar! 2 different salespeople.
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May 2023 by Michael Torres
Nobody knows what they are doing or about the product they are selling.. No staff, no experience, I had to go back twice because of incompetence, and incomplete parts on my purchase.. Return then told I have to wait 2 to 5 days to get my money back on my Apple Card .. I will never go back .. I’ll take my chances buying on line .. That new route will put Best Buy out of business..
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April 2023 by Zacardi Bolling
Has great deals on electronics
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January 2023 by Matt Miles
I was looking for a particular game and couldn't find it anywhere. It showed online that Best Buy had it in-store. When we arrived they didn't have it. We were disappointed but the staff was nice.
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August 2021 by Ty Kegris
I love this place, staff and workers are more than happy to help if you need something. I have bought lots from this store and if you need to return or get something fixed thats easy too ?
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August 2021 by Brian Siegle
Quick service with knowledgeable staff. Ended up purchasing another option that works great but cost $100 less.
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January 2021 by Foodie F.
SERVICE SUCKS! This store does not even answer a call. I have purchased an extended Geek Squad support plan. I scheduled an at home support call for my home theater and for the second time the appointment confirmation showed a "drop off" appointment. When I tried to contact the store they put me on hold for thirty minutes until it rang for someone to answer. Instead they hung up. This has happened five times in a row. BEST BUY SERVICE SUCKS!
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January 2021 by Donna P.
Purchased TV and soundbar for Christmas gifts. Soundbar remote was not working , contacted manufacturer to ask about a replacement. After much back and forth they do not have a remote for this JBL2.1 Soundbar. I went back to Best Buy Brandermill, Midlothian ,VA where I purchased it and was told by the manager there was nothing he could do for me. The cut off for returns was Jan. 16 and I was 2 days late for him to help me. No return, no exchange, no offer to help me figure out if Best Buy had a compatible remote, nothing , no help at all. I had my receipt by the way. I will ship Amazon for electronics in the future where they do give consideration to customers. Pretty disappointed as I am a return customer at this location and would prefer to support businesses in my area especially during this time that businesses are struggling.
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January 2021 by Kelly V
I went to Best Buy because an ethernet cord became stuck in my computer port and I do not have the necessary strength to remove it. I had to tell the associate how to get it out and what type of tool to use. The tech support (field techs and otherwise) is subpar at best. I can't imagine paying for the privledge.
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January 2021 by Lornel Tompkins
Very helpful. Salespeople accessible. Price good. They located what I needed and I was referred to this store not that far away.
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January 2021 by Sawyer
Spent $20 on the cheapest phone charger they had, and when I asked for assistance they didn't even bother putting away the phone/getting up to look, just told me I might find a cheaper one in the back. Spent 30 minutes saving $10 and still feel like i would've gotten better service at a Walmart.
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December 2020 by Rhiannon Wood
Went for help with an online order/best buy credit card issue. They told me to call best buy and I already did (who told me to go to the store). Then told me to call Citi so I did and once again said I need to go to the store. Well I went to another best buy and they helped me. The people here were way too quick to say, "no we can't do that."
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December 2020 by Tom Norfleet
I used to love them. Hard to find help. Picking up items if you go inside are always understaffed, while others congragrate hoping someone doesn't ask them a question. The manager needs to drive accountability. When he is around its a whole different atmosphere.
