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February 2023 by Nana King
My daughter-in went to this salon to get hi-lites in her hair. What she got was a burned scalp that was bleeding and now has scabs!
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November 2022 by Swapna M.
I recently moved to Richmond and was looking for my new hairstylist. Erica had glowing reviews so I went to see her. Of course, right before my first appointment, my car's battery died and I was 30 minutes late. Erica was super gracious and accommodating of my delay. What I love about her is that she takes her time. You never feel rushed and she works with you on what you need. She gave me several care tips and also sold me some quality shampoo and conditioner at a far better price than I could've gotten it online. Happy to have found Erica and know my hair is in good hands
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November 2022 by Christie H.
I was referred to Justyce after I moved here January. I trust her completely to make my hair beautiful. She is methodical and communicates a lot, asks questions, ask for your ideal hair and does wonders to make it happen. She's professional and my favorite colorist. I feel fortunate to have found her.
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October 2022 by Tonja Shumaker
Erica is amazing I will definitely be going back
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October 2022 by Mary S.
I usually go to the salon once or twice a year to get my layers cleaned up and dead ends removed. I always create a Pinterest board with haircuts I like, including video pins to show the stylist. One of the things that has been hard for me when visiting most salons- I have moderate hearing loss and the stylists have always been super chatty and ask tons of open ended questions. I usually can't understand 70% of what they say after Ive removed my hearing devices. That always takes makes me feel embarrassed when I keep asking them to repeat themselves or answer something they didnt ask. After showing my stylist my desired cut, she saw me remove my hearing aids. She did not make me feel pressured to make small talk. The head massage she gave me while shampooing my hair was wonderful and relaxing. She was gentle with my hair and took great care with cutting the layers. The front door was propped open and there was a nice breeze coming in. She made me feel happy, relaxed and at ease. I have never had such a quiet and relaxing salon experience. I look forward to visiting her again when I need my hair cut in the future.
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September 2022 by Tracey V.
They don't even style your hair and can you see what they did to me? The stylist thought it was fine. My god. I couldn't believe what I was seeing. The owner did rectify it but imagine the damage it did to my hair and they had to tone it twice because they put a level 10 toner on it. I told them I wanted a level 9. Smh. Nightmare and so much of my time wasted on this mess and stress of a day.
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June 2022 by Gail Maurice
Erica was very nice, I think she don’t listen to what you want. Took 99 years old to get a permanent. I told her I wanted it cut. She took her to wash the hair I said to her are you not cutting the hair first she said after I said but you would cut the permanent off she said no that’s how her teacher thought her. Now my little lady don’t have a curl in her hair. When I call her back explaining to her the hair is falling in the middle she never offered for me to come back or to refund my $108.00+$15.00 tips. Horrible work ethics. Would not recommend this salonService: Curly hair
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February 2022 by Sarah Stroud
I work close by so it was an easy choice. Little did I know it would be the best thing I've done for myself in years! Erica was so kind and friendly. I was quite nervous to choose a new haircut after years of same plain style and she helped me relax and enjoy myself. The cut came out perfect, color as well! Highly recommend. Will be a forever customer!Services: Hair coloring
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December 2021 by Kate Stumph
My experience here was TERRIBLE. I came in asking for blonde highlights, and I told the woman that my hair was fragile. I knew that this process was damaging, so I asked that she used the lowest volume developer, and to be extremely careful. Buckets of 40 volume developer and an hour later, my hair was absolutely fried. She did not tone the color, and I left the salon with fried, yellow hair. I was very dissatisfied, and told her that this was unacceptable, and she told me this was what I wanted and I paid and left. DO NOT GO HERE!!!Services: Haircut
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November 2021 by Anamika Jha
Erica is a fantastic hair stylist and very sweet person.The salon was very clean.She did all her work very patiently…She totally deserves five stars…Service: Hairstyling
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October 2021 by Brian Blackman
Erica is a gem.
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July 2021 by chip farnsworth
Erica is a cut above the others
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January 2021 by Michelle V.
I initially took my son last week for a haircut and Erica did an absolutely amazing job taming his many cowlicks and out of control hair. She took her time and did not rush through the process at all. I was so impressed that I made an appointment for myself for today. I described to Erica what I wanted without having to show her a picture and she cut my hair exactly how I envisioned it to be. I am new to the area and Black Swan will be my go-to salon from now on.
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October 2020 by Carolyn S.
Erica does a wonderful job! She listens and she is very thorough--really takes her time to do it right.
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September 2020 by Lauren Davi
absolutely HORRIBLE. she left the bleach in my hair for 2 hours while i continuously asked if she was coming back which the reply was “almost done” while she did someone else’s hair. and i was charged in full over $200. even BEFORE i left the salon (if you can even call it that) my hair was literally falling out and i was collecting huge chunks of hair. it was absolutely terrible and they were awful.
