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August 2022 by Katie H.
I originally picked this vet because they had decent reviews online and are affordable when I first got my puppy during the pandemic. I have had 2 bad experiences the last 2 times I took my dog in for his annual exam. My most recent visit the vet told me that my dog was difficult to work with (that may be the case.... I mean what dog likes to go to the vet once a year thats filled with people they don't know are then restrained and poked and prodded at). She told me that my dog is basically a teenager with no discipline and no training. That he needs to be trained and doesn't know how to sit or stay, tried to convince me that they have many dogs who come in that seem to like the vet and are well behaved. During my visit, most of the dogs that I saw come in were whining or forced to come in. My dog may be difficult at the vet but outside of there, he is well behaved and knows his commands. She should have been more professional and didn't need to attack me or my dog after only getting to see him one day out of the year. If he was too difficult they could have told me they couldn't see him or tried to give him medicine to help keep him calm and try at a later date. Only leaving 2 stars because the receptionist and front desk are ALWAYS super helpful and eager to help whenever I call! Happy to be moving out of state to find a new veterinarian.
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October 2021 by Rachel Y.
I'm so glad to be moving and never have to come back to this place again. Every single experience I've had here has been mediocre at best, but most have been bad. The first time I came here, pre-pandemic, it was with a newly adopted stray/feral cat who needed all the relevant screenings, vaccines, and check-up. I said as much when I called to make an appointment beforehand. When I got in, I was told that there wasn't a vet available because they were so busy, so I would see a technician instead. Why were they over-booking appointments to the extent that they didn't have vets available to see somebody who clearly would have liked to consult with a vet? I don't know, but what I do know is that I was still charged the full price for a vet consultation. The last time I came for the routine annual appointment, early in the pandemic, I arrived 20 minutes early because I had been so anxious about getting my cats in the carrier in time. I called to check in. I then waited in the heat (the car makes my cats more anxious than sitting outside on the curb did) for 40 minutes. During that time I saw several different families with dogs show up and be seen in immediately, so I guess they're prioritized- that's nice for them. Twenty minutes past my appointment time, I asked one of the techs walking past me why I hadn't been helped yet and they finally brought my cats in. Today, I showed up to this year's routine appointment ten minutes late because I couldn't get the cats in the carrier. I called in, because the lobby is still shut down even to people who are vaccinated and masked, as I am, and was kept on hold for five more minutes. I was told that I would have to wait longer because they gave my appointment slot away- super frustrating after being on time and helped twenty minutes late last time, but whatever. After sitting in the heat for seven more minutes, I was told that since they gave my appointment slot away I wouldn't be able to come in at all with my cat. Awesome, awesome. Considering my prior experience maybe I should just consider myself lucky I got to talk to a vet on the phone- so she could give me the fantastic insight that my cat was stressed, haha! Anyway, this is probably a nice place to come if you have a dog, since they really do seem to have different rules. Good luck if you have anything else!
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October 2021 by Dawn N.
I have been going to this vet for about 4yrs now and Dr Ingrid is who i usually see. She is very nice and professional! One time we saw Dr Kit and he was great also! The ladies at the front desk have always been polite and patient. I like being able to wait in my vehicle with my dogs and just calling when I'm there. My one dog gets super excited around other dogs so this works best. Currently they only allow 1 person in the back with your animal and masks are mandatory!
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August 2021 by Cathy Oliver Donnelly
I've been going here for 3 yrs now and I really like their service. Most recently we had an appointment with Dr. Rebecca Ripley and she was great. She was kind and informative and gave us options for treatment.
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May 2021 by Carmen Allred
Dr Kit is a phenomenal veterinarian. We have been with Kit and his staff since we moved here in 2000. He has alot of compassion for his patients and their families!
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April 2021 by Michelle Blasco Crawford
The staff and doctors are top notch! They don’t try to nickel and dime you to death. If there is a problem and an over the counter solution they will suggest it, if there isn’t an over the counter solution then they will tell you that. They are very fairly priced as well. My dogs have all loved going here.
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April 2021 by Irongates Cane Corso
excellent customer service
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April 2021 by Jeff Boarman
Love this vet. Dr. Kit is the best! He takes time to explain everything in a way normal people can understand. Because of covid, haven't been in the office, but staff are very friendly when getting the dogs out of the car. Highly recommend!
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February 2021 by Linda Tipton
My Vet. very happy with this visit. They came out and got my dog. Dr. Kit called me and told me how things went and they brought me my dog back. Rosco came out so calm and happy.
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December 2020 by Linda Hardman Stagner
Everyone here has been amazing from the receptionist and vets, assistants and groomer! They treat our dogs like family
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October 2020 by Vickie Jones Sharp
We have been long time clients and there is no vet like Dr. Kit! He is the best! We have always had excellent care from him, his wife and all the staff there.
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October 2020 by Christie Arrington
I love the vets and assistants. Theyre friendly, straight forward and very helpful. Great care and advice!
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July 2020 by Madona Milliron
A little disappointed
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May 2020 by Cesar Vasquez
5 days ago-Edit THESE VETS ARE THE BEST! I moved to Sandston, VA; about a 45 minute drive away from Commonwealth Animal Hospital and had to transfer to a new vet which is about 10 minutes away. After the new vet looked at my pet's gum disease, they wanted around $500 for each tooth extraction. And she more likely needed at least two teeth extracted. ($1000) That did not include the Anastasia. I payed for blood-work to be done at the first visit and it cost over $300. They wer
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April 2020 by Mary Archibald
Just wanted to say thank you to the doctor and staff,that helped with my sweet dog Layla,miss her,but know it was the right decision,Thank You all.