Computer Upgrade King is a reliable business known for its excellent customer service and technical support. Customers have shared positive experiences with the company’s responsiveness and willingness to honor warranties. When a processor failed in a gaming PC, the team quickly arranged for repair, allowed drop-off without shipping materials, and completed the repair the same day. The customer appreciated the professionalism and smooth process, highlighting Derek’s kind and responsive support. The company also excels in handling hardware issues with desktops and laptops. For example, when a graphics card malfunctioned, Justin guided a customer through diagnosing the problem and arranging a replacement. Despite some delays, the company kept the customer informed and resolved the issue efficiently. Another customer praised the support team’s quick responses and helpful troubleshooting, which saved time and money when dealing with display driver problems. In addition to repairs, Computer Upgrade King offers well-packaged, high-quality products. A customer who purchased a premium HP desktop from Amazon was pleased with the fast delivery, significant savings compared to other retailers, and the company's outstanding support when issues arose. They appreciated the tech support’s assistance with solving a display driver issue and would buy from this company again. Customers also value the company’s honesty and personalized support. For instance, when a laptop keyboard stopped working, Vitaliy G. coordinated the return and replacement process efficiently, minimizing downtime. Another customer benefited from a simple, cost-saving troubleshooting tip provided by Derek, which prevented unnecessary expenses. Overall, Computer Upgrade King is highly regarded for its prompt, accommodating service, knowledgeable support staff, and quality products, making it a trusted choice for computer repairs and purchases.
Great customer service, fast turnaround. Computer is running great.
June 2024
So far so good. Took me a bit to figure things out and some support help but all's good. Laptop works great. A little more than I wanted to spend but worth it in the long run. Thanks for all the help!
June 2024
Just received my PC. Everything is perfect! Definitely Best customer service!
