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December 2023 by Simone Cheeks
Best surprise and service ever in a Goodwill store! The staff was friendly and professional. The atmosphere from start to finish made me feel welcomed. I honestly shared with Ms.Dana the manager that this was an Ana ing experience. The best part is the store smelled fresh and clean. I felt at home and at peace while shopping … it was early but I have no doubt the standard of comfort and of peace have been established by Ms. Dana and her staff. As a long time customer I truly appreciate that second hand felt like first class. Thank you and Happy New Year!
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October 2023 by Prophetic Scribe
I all always enjoy the excellent customer service that Mrs. Sandra exhibits.Mrs. Sandra is always polite, kind, proficient, and product knowledge seems to be her forte, but most of all what I find to be an excellent trait(s) of Mrs. Sandra is, she always has a warm and welcoming presence.I will continue to favor the Goodwill at the Midlothian Virginia…Bailey Bridge location just because I always feel welcomed by and with Mrs. Sandra.Eternally,Feliciano
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August 2023 by Google user
I got there very early in the morning when they were just opening store was nice and clean helpful staff and the only drawback that I had was as I was looking at some items in the store I literally witnessed one of the workers not put out an item put it back in the cart, didn't put it out and went right on back to the back in storage or whatever was back there did not see her again before I left the store. I'm not from the area will probably visit this store again in a few weeks to see how things look again.
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July 2023 by Donna Mosley
I got there very early in the morning when they were just opening store was nice and clean helpful staff and the only drawback that I had was as I was looking at some items in the store I literally witnessed one of the workers not put out an item put it back in the cart, didn't put it out and went right on back to the back in storage or whatever was back there did not see her again before I left the store.I'm not from the area will probably visit this store again in a few weeks to see how things look again.
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July 2023 by oumou nantoume
So one of your cashiers named Linda was not friendly at all, she didn't care about people as if we were bothering her. I spent over 300 dollars in your store but I regret it because Linda did not do what I asked her to do. The problem was that I asked her if it is possible to pay with two different cards she did not answer me so I showed her cards and then asked her to charge me with the two different cards but she did what she wanted to do by charging the whole thing on one card instead of splitting in between two cards and didn’t show any remorse or even apologize though she knew I was upset.
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May 2023 by Joan Buchanan
So, the pandemic happened and upon reopening Goodwill increased prices way over current inflation, changed their hours doing away with sundays and did away with returns. They have also started to price by brand name making it less of a thrift store experience. As someone that works full time, the new hours don't benefit me. The only day available really to go Is on saturday and the stores are swamped, Dressing room lines and checkout lines long. I mean think about it. Goodwill is built on the premise that if you donate goods that money is going back into the community. They have very little overhead compared to most retail establishments. It seems to me, That Goodwill took advantage of the pandemic to increase their bottom line. As a member of the community who shops there on the one day of the week I can go None of the changes are positive. The bright side of this, when goodwill expandedThey put a lot of independent thrift and consignment stores out of business because they couldn't compete. They can compete now.
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May 2023 by Armond Thomas
Always get great, friendly customers service whether dropping off or browsing.
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May 2023 by JCX family
Danielle was absolutely great! I love how clean this goodwill is and the workers are awesome
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April 2023 by Connie N.
This Goodwill is definitely my happy place! The store is always clean and neat with beautiful displays. The staff are so friendly and truly make you feel welcome. We have been remodeling our house, and I have found so many wonderful, top-quality items for decorating. I love everything about this store, but especially the kind people that work there. I also love that it's only about 5 minutes from my house!
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March 2023 by LizA C
I don't understand why the workers of these stores are being so abusive, so rude, so hateful when they see one, you can't even ask them something because they answer you in the worst way, long ago I visited these places with great pleasure, right now I'll think about it If I come back... the prices of each item are stupid.
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January 2023 by Lisa G.
My mom totally turned me on to Goodwill, and this is a great location that we visited for the first time yesterday. Lots of household goods that I'd totally buy (if the color scheme were right)--vases and lamps in particular. I was really impressed with the shoe collection (although shoes are something I just cannot bring myself to buy second-hand). What I left with was a jacket that I cannot wait to take to the cleaners and sport with my next cute outfit, and a colorful green rectangular serving platter that will make a nice presentation for some hors d'oeuvres.
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January 2023 by Kim P.
Danielle is amazing and very helpful she goes the extra mile when a customer needs help we love this store!
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January 2023 by Maxwell M.
Since the remodeling at this location the prices have gone thru the roof. Used damaged,scratches items are what you would pay for brand new items.
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December 2022 by Star Breckley
I absolutely love this location. This is the only Goodwill store I will shop at. The staff is AMAZING as well as the management team. Amber is my favorite. ALWAYS such a hard worker and is very helpful. Always smiling and just makes my day brighter when I shop! Thank you goodwill!
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November 2022 by Susan C
Prices have skyrocketed literally in the last few months. Anything that looks nice at all is pulled and priced MUCH higher than it should be. They're getting it for free, yet it's no longer affordable to even grab some cute shirts, pants, or a dress and save money. I'm hard pressed to find something in good condition that isnt tagged at a much higher price than their regular prices, which just went up again FYI. It's a shame there isn't really "Good" will here anymore.All the Goodwill's have jumped on the greed train, making profit over affordability for their community.
