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January 2024 by Yell Yell T.
Wonderful staff! They all provided excellent service! The rooms were extremely clean and neat! They smelled amazing. The items available, soaps and such, were not all vegan, but I appreciate the animal cruelty free items! The linen were super white, which I appreciated! The breakfast was ok. As a vegan, I always have a hard time with these continental breakfasts, so I didn't expect more than fresh fruit. And that's what I got, fresh fruit! ?? the tea was decent. Bigelow isn't the best but that's opinionated! This location is about 20 minutes from downtown Richmond. But it saves about 50$ a night! And the gas in this area was 25 to 35 cents cheaper! There are an abundance of places to eat in walking distance to the hotel including a sports bar! Very glad we stayed here! We saved money and gas! We traveled with a team BTW!
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January 2024 by Bill Gorcica
I was very happy with the room. It was spacious, had a large HDTV, refrigerator, microwave, large bathroom and shower and the beds were comfy. The price was reasonable and the hotel was in a great location. I would definitely stay there again. The breakfast was good
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January 2024 by Jawanza Whitfield
Clean rooms. Nice indoor pool. Good breakfast: eggs, some type of meat (sausage or bacon), Belgian waffles, oatmeal, juice, coffee, tea and milk.Noteworthy details: Indoor pool. Full breakfast.
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December 2023 by Beverley Webb
Great choice for exceptional serviceRooms: Beautiful and comfortable
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December 2023 by Shannon LaTour
Overall the hotel was great. Just need some work on the shower/ tub. The overflow needed replaced.
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December 2023 by Barb Bernett
My husband and I stayed during Thanksgiving. The hotel was clean. The front desk staff were welcoming and helpful. The room was comfortable, clean, and appeared to have been modernized. Even though food choices were limited Thanksgiving morning, breakfast was still good. The highlight of our breakfast was Diana, who was cook and hostess that morning. Her warm personality and joyful spirit were uplifting and a great way to start the day! Our only discomfort was not getting much sleep our 2nd night...we had a door adjoining our room to the next. The guests in that room watched TV until 2 a.m. Too loud. Our fault, we could have notified the front desk, but didn't. We just packed up and headed for home at 4:30 a.m. ?
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October 2023 by Christopher Cousins
Great
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October 2023 by Trappist Juan
Mold in bathroom. Someone got stuck in the elevator here too. Avoid.
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October 2023 by Jeannie Dubois
This hotel is conveniently located, however a huge disappointment. It started at check-in when there was no handicap spaces available, which seemed odd. Considering half the parking lot was empty as we’re checking in with the staff there were huge crowds in the pool area, and people were starting to leave And we’re telling the person behind the counter. They’ll see them next time. Thanks for letting them visit the pool, so basically they were allowing outside folks to use the amenities of the hotel that you pay for it makes it unusable for yourself after Watching a couple carload sleeve. They were all using the handicap spaces in front of the pool area. Then we get to our room and the room was semi-clean, but there was a lot of dust and just cleanliness on the air conditioner or you could tell it been wiped down in quite some time and around the bathroom toilet area there was stains on the floor, little particles of paper where you could tell it wasn’t fully cleaned. Then we go onto the bed and the mattress was horrible, it seemed like it Spring mattress that no longer had any comfort it was just old and raggedy. For the price of the rooms our expectations were definitely disappointing for the facility, Although we paid for two nights, we left after the first night. We passed through here quite often, and I will never stay at this location, but we were using Our Hilton benefits. Going forward will go back to sleep inn which is just slightly up the road and part of the choice hotels it’s actually very updated very clean and fairly new facility. I would highly recommend using sleep inn in this area. I definitely would not recommend or stay at this location.
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October 2023 by Yvonne Lawson
Enjoyed a wonderful birthday party for my grandbaby. This location was so comfortable and clean. The kids had a ball especially in the swimming pool!Safety: Everything was on one floor and very convenient for the handicap.Walkability: Close to where the party was held including the parking.Noteworthy details: You can have a nice small venue here and enjoy your family.
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September 2023 by michael cooper
Make sure there is no ants in
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August 2023 by Laine Hockman
Wow! Great Stay! The hotel has had a beautiful update! Our room was exceptionally clean even by my standards. While in GA long ago Hilton Honors did an onsite survey asking guests what would make their stay better. I suggested more hooks, mirrors near the window, and more outlets. I was really excited to see all of these added to their remodel. It took 4 years and a pandemic, but it definitely made our stay better. And Brittany at the front desk was exceptional at making us feel like it was our home away from home, excellent customer service! We will stay here when we come to Richmond from now on. The location is really convenient to downtown as well as local shops and restaurants! Another Hampton Inn that has shown, it can be done correctly... Hampton Inn Sevierville could take some notes!
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August 2023 by Annette Bush
This is a beautiful place inside and out so much serenity in the structure of the property. The rooms were nice. They even have king size beds. There's also an indoor swimming pool. I believe has 24 hour access.Nearby activities: Shopping centers all around plenty of places to eat.
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August 2023 by Isaac Zermeno
Enjoyed my stay, and am especially thankful for the Customer Service provided by Kayla.Made the 4 star experience a 5.Thank you!
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June 2023 by Katie Bourne
Front desk was very nice! Hotel was clean and
