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September 2023 by Loren Gonzalez
My stepdaughter received a partial highlight here for caramel/honey highlights and they ended up being an icy gray/white color. Even the owner admitted the hairdresser "didn't know why" they turned out that color. We had to come back in to put a new toner on which made her hair look the exact same as if we never received any highlights at all. Upon asking for a refund I was offered $55 for a $200 service after some lousy justifications. It's crazy to me a salon is willing to lose 2 customers (as I won't be returning either) over $150. It's not the mistake that was made, it's how it was handled that was not okay. Overpriced and unprofessional salon.
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August 2023 by Tina Durkin
Did not expect to pay $65 (not including the tip) for my 14 year old's haircut and blow dry (4 inches off and long bangs) that took maybe 30 minutes. Cut looks nice, but wasn't nearly worth that price. Will not be back.
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August 2023 by Maris Mitchell
I booked a blow out for a special event and my hair would have looked better if I did it myself. She used zero product and my hair had no volume. I found out this is a “teaching salon.” High prices for low experience. After I paid $37 and was extremely disappointed the front desk associate had someone else put curls in my hair. Not what I wanted for the day but it did look decent.Services: Blowouts
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July 2023 by John Forbes
A mans opinion is that this is more of a salon for her. Needed a last minutes haircut and the stylist I usually see was double booked. Was rescheduled with another more experienced stylist at a slightly higher cost. I received the worst fade I’ve ever had and wore a hat daily for 2 weeks until I could get to a barber and have it fixed. I wish the stylist had declined to cut my hair and been honest that it wasn’t something that they were skilled at. Unless you’re looking for a basic men’s haircut, my opinion is that you should look for a barber instead of this salon
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July 2023 by Shyla Vesitis
Christina is one of the best hairdressers (and people) in the Richmond area! Always a pleasure to see her and she does fantastic work!Service: Haircut
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June 2023 by Jamie James
I do not recommend this place. My husband surprised me by scheduling a "spa day". I was thrilled.. but not for long.Day 1- hydrafacial and massage. (The salon scheduled them in this order.) Cons: I'm not sure if the technician was qualified or certified on the facial machine and did not know what I was talking about when I requested "add-ons" as advertised in the the lobby pamphlet as well as the website. Then I had to lay on my stomach for the massage and all the moisturizer previously applied with the facial ended up on the blanket. Pro: the ladies performing the services were nice.Day 2- hair color/highlight and gel mani/pedi. Cons: I have long hair to the middle of my back and was excited about getting highlights and lowlights. I was told the stylist wanted to consult with me first then was informed she would call me that night (on day 1) to discuss. I never got a call or text. I arrived 30 min early for the hair appointment on the off chance the stylist wanted to do that consult. Nope. She waited until appointment time, told me I was scheduled for a root touch up and proceeded to seek out other stylists about my hair. It was horrible watching other people make decisions about my hair without involving me. We settled on root highlights and a money peice. The stylist handed me a slip of paper with a new price on it to sign before she began. (I never got a copy of this.) Adding to the stress, their layout is crowded and I constantly felt like I was in the walkway and packed in with others like sardines in the coloring area. I literally could kick the client in front of me if I adjusted my legs wrong. After I was rinsed and didn't see any money peice and that my highlights had been toned so they weren't visible. I finally had enough and made her stop. I almost left but stayed hoping nails would be a hail mary to save this experience. My husband set up a gel manicure with the receptionist. But when I was in the chair I found out they don't do gel nails. I had to get normal polish. A fitting end to my experience so far.They totally botched an opportunity to retain me as a client. I left in tears and with full on guilt. His or Hers ruined one of the sweetest gestures my husband has given me. On top of that, we paid way to much ($648.36 excluding tips - yes, I tipped all 4 girls) for a salon that couldn't deliver on their promises/services. (There are details that were left out to keep this review short but none of them are good..) I do not recommend this salon and will not recommend this salon to anyone.Services: Hydradermabrasion/HydraFacial
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May 2023 by KatyAnn Stenner
I've seen Lila multiple times and I always come back to her because she does an incredible job with my hair. I've done several fashion colors and styles with her, and she kills it every time! The salon is also really nice and everyone is super welcome. 10/10 stylist and 10/10 vibes!Services: Haircut
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May 2023 by Makensie Carpenter
From the moment that I walked into the salon I was completely blown away by the staff and the setting. You could tell that there was genuine care and interest in my desire for my treatment. My stylist, Lila, was absolutely amazing as well. Her upbeat attitude immediately put me at ease and she did everything to ensure that I was satisfied during the process.They all worked hard to make me comfortable and get my highlights just right and I could not be more pleased with my visit. You can be sure that I will be returning to His and Hers in the future.Service: Hair coloring
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May 2023 by Kaitlyn Dizon
Lily is hands down the best person to go to for your hair! I am very picky about what i want & Lily always makes sure she gives me what i want at the best of her ability! Her fun, spunky, and energetic personality make the overall experience a 10/10. Not only is she great at what she does, but she will and CAN do almost anything you want. I love being in her chair and watching her growth as a person/stylist each time is phenomenal. Deciding to go to lily has been the best decision i have made for my hair
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May 2023 by Katherine Stenner
I've seen Lila multiple times and I always come back to her because she does an incredible job with my hair. I've done several fashion colors and styles with her, and she kills it every time! The salon is also really nice and everyone is super welcome. 10/10 stylist and 10/10 vibes!Services: Balayage
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April 2023 by Shari Gendron
Top notch Salon and Spa. Staff is very friendly. Everything is very clean and all Stylists are exceptional. I use Kasey… her talent and knowledge is exceptional. I love my visits there and always leave feeling beautiful.Services: Haircut
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March 2023 by Shana Weber
Abigail has done an amazing job with my thin baby fine hair. She takes time to listen and explain the balayage process. She’s sweet and professional. So excited to have found her. The staff were very friendly and welcoming. Really love the salon!Services: Blowouts
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March 2023 by V Maitland
Visited His or Hers for pedicures for my daughter and me. Service was great and our nails look great! There's only a few chairs and ladies available for pedicures, so it's a big hassle to try and schedule a pedicure for more than one person. I used to get pedicures there more often but the scheduling aspect makes it easier to just go elsewhere.
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February 2023 by Amber cleanbeauty
Hallie is an ultimate professional in her field with knowing how to not only cut hair, but has such a warm and friendly personality that she immediately brings you to ease to be in her chair. She provides not only a great experience, but you leave the salon looking fabulous. I would highly recommend Hallie.Service: Haircut
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January 2023 by Monique Darosa
If you value you hair do not go here. I saw all the great reviews for this salon and decided to give it a try. My hair was very long, I wanted to get rid of the dead ends, add some long layers, and frame my face. I showed the stylist a picture of what I was looking for and she said that she would give me curtain bangs and then angle my layers towards my face and cut long layers in the back. I was so upset when I finally got home and was able to closely look at my hair I literally cried. My “curtain bangs” basically go around my whole head almost like a mullet or bowl cut. I have two lengths short (bang length) and long bottom portion of my hair. The stylist I had was supposed to be at an elite level and charges more for their services. I would not recommend this place to anyone ever. As nice as everyone was they do not know what they’re doing. I am going to see if I can have this disaster possibly fixed at another salon.Service: Haircut
