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July 2025 by Erin Connelly
This week has been one of the most difficult and when I visited last night right before closing to pick up two bags of gravel my poor judgement and placement of the bag resulted in a hole at check out. Raegan was EXTREMELY helpful and very Kind. His kindness really made everything a bit easier and he deserves to be recognized for going above and beyond despite being exhausted. Thank you, again.
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July 2025 by Barbara Baron
Found product easily, just where the app guided me too
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July 2025 by Dean Andryeyev
Excellent customer service and staff were very helpful. Online orders are always ready unlike the other box store in town.
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July 2025 by Beth Couture
It had exactly what we were looking for.
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July 2025 by Aaron Jacobson
Everyone there was so kind and did and amazing job today helping us find the split units. Thank you so much Home Depot
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July 2025 by Regina Reams-Giuffreda
Fantastic, friendly cashier
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June 2025 by Elizabeth Whitt
Kristin in appliances was helpful over the phone. Went to the store and she was able to help me pick out a dishwasher. She was knowledgeable and very customer oriented. There were other customers looking and she made sure to let them know she saw them and would help them as soon as possible. She made the purchase and delivery set up very easy. Thanks!
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June 2025 by Daniel Robertson
best home depot in metro richmond
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June 2025 by John Noblin
Chris (from Hardware) demonstrated exceptional knowledge about the products I was searching for.
What truly stood out was his dedication to ensuring that I found exactly what I was looking for. He went above and beyond, taking the time to locate items in the store and even following up to make sure everything was satisfactory once I made my purchases.
Chris exemplifies outstanding customer service-not only is he knowledgeable and professional, but he also genuinely cares about his customers. Thanks to his assistance, my shopping experience was seamless and enjoyable. I'm truly grateful for his help and will definitely seek him out for future projects. If you need assistance at Home Depot, look for Chris you won't be disappointed!
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May 2025 by James Freeman
Good products and pricing.
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May 2025 by christian Mettler
Due to understaffing, and third party verification failure, a 30 minute rental job turned into a 4 hour debacle. It all came out clean in the end. Thank you.
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May 2025 by Marlon Loney
J J the manager here has a racist tone to him. After accusing me of returning mulch that “didn’t belong to Home Depot”, he says “go ahead get your phone out & record me. That what “you people” like doing. I purchased 8 bags of mulch from a Home Depot in Summerville, South Carolina right before we moved to Midlothian, Virginia. I only used 3, but while moving I ran out of time to return it to the Home Depot store in South Carolina. The next week after unpacking in Virginia, I went to return the mulch to this particular Home Depot. The first employee greeted me by saying “What’s up homeboy…”. This entire store has an issue. Needless to say, after being told by the lawn & garden at the Summerville, SC store this mulch was purchased from their store, I still got berated & disrespected. Have ultimate restraint if your a person of color shopping at this Home Depot.
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May 2025 by Christinna's Collectibles
It's a pretty nice store.. although some of the employees are a bit snippy and quite rude.
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May 2025 by Meredith Robinson
BEWARE: never, never, never rent a truck from this place. We were supposed to move my son today from Blacksburg and had rented a van from Home Depot several weeks ago. I received an email last night stating it wasn’t unavailable. The email said to rebook online based on availability. I tried to rebook and it showed the van still available at same store (Chattanooga Plaza Midlothian VA). Lesson: online booking not trustworthy. I called the store, was transferred to rentals, got disconnected. I called again and was told they had a bigger van but could only hold it 30 minutes; we’re 45 minutes away. By this time I was fuming. The gentleman said he’d check with his manager - maybe they could hold it. I was on hold for a while and then hung up; the situation had gotten to the point I knew I’d say something to regret later. Here’s the thing: things happen, people make mistakes. That’s life. It is how you handle the mistakes that matters. Nobody at HD said sorry, acted as if they cared or tried to troubleshoot - but they did try to refer me back to the faulty booking tool. Unfortunately, this move has to happen today. We found another truck elsewhere for (silver lining) a better price. Don’t trust Home Depot.
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May 2025 by Timothy Beck
Absolutely horrible service. I placed am online order that this store had to end up delivering because the freight company couldn't handle it. When the local store delivered my product they damaged my new driveway. The have supposedly filed an insurance claim twice, but their insurance has no record of it. Now no one wants to help me they keep transferring me. All I want is my damaged property fixed.
