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February 2024 by Nadine Reed
I brought my Volkswagen Atlas here and had a great experience. Literally half the cost of the dealer and it now runs great. I even got a follow-up call a week later just to check in. Great experience!
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February 2024 by Monica Lake
Took my car to this shop 3 different times & over 16 hours still couldn't properly diagnose my car issue I wish they just told me they couldn't fix my car instead of wasting time
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January 2024 by M Clay
If I could give zero stars I would. David answered the phone and was extremely rude. He cut me off while I was speaking very mean and rude. I wouldn't call, purchase or do any business with them because of him. TERRIBLE!
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January 2024 by Dr. Ken King
Great.
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November 2023 by Glenn Hudson
David and the team are amazing.They treat you like the old town garage where the owner knew you and your family and made sure to do it right and only do what was necessary and not upsell you just to get business.Thank you David and your team for always taking care of my late mother’s car.You and your team know it’s more than a car to me and you’ve always looked out as though I was one of the family.Again, thank you so much as always.Do yourself a favor and give these guys to try.Glenn.
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November 2023 by Melanie Dawson
5 star customer service from David! He was such a huge help dealing with my Porsche Cayenne. Highly recommend.
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October 2023 by Melanie D.
David was so awesome! I had significant issues with my Porsche Cayenne, and he was thorough in explaining them to me and dealing with my insurance company. Definitely recommend!
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September 2023 by zza kalb
They are one of the few mechanic shops that will do the job right! ??????
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September 2023 by Scott W.
I'd avoid this place, not saying they do bad work but they over charge for their services. Had a cracked transmission filter cap replaced on a 2.0T vw and it cost me over $900, of that over $600 of that was for labor.
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September 2023 by Katmum
BEWARE! Upon review of my recent oil change receipt I noticed an additional $4.99 for washer fluid. I called to inquire about this and was informed yes indeed they do chargeto top off fluids. I didn't approve this as I could have bought a gallon of washer fluid for approximately $3.50.Dave reluctantly told me to come back in and he'd refund me.(you will always get some snarky comments from him but I guess I'm used to it as I've been bringing my BMW to them for years)When I arrived yesterday Dave asked me if I had brought my car in? I asked why..he said "I need to suck the fluid out that we put in,"..I thought he was playing..no indeed he was not....needless to say I won't be going back....
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February 2023 by aki beats
Had an appointment originally a few months ago for my '94 318is and was told it would be $250 to look over the car to see what it would need. Told them I couldn't make it to the appointment and they said it wasn't a problem. Made an appointment a month ago for today and it was towed there last night, I forgot to bring the key but they had 15 minutes til closing and said if I can make it there in time to do so. Got there at 5:27pm and the door was locked and 3 people stared at me from the inside as I sat there holding my key until one finally looked annoyed enough to get up and open the door. Let them know I was dropping off the key for my car which was just towed here and was told "it'll cost you $1500 before I even touch or look at the car" and to which they were called immediately after and confronted about it and they said "it'll actually be a $1000 deposit and what ever we don't use we will return" but planned to charge us $300 for a battery instead of simply jumping the car because it recently died. Fast forward to today and I get a call saying "the car is too rough to work on" and when asked what about it was too rough when all I asked was for it to be checked over to see what would be needed to fixed/worked on the guy stumbled and just said "the wiring and stuff like that" as if he couldn't think of an actual reason and told me to "come pick up the car whenever I can" So needless to say, if they treat cars how they treat customers I wouldn't spend any type of money at this shop on Hull Street, dodged a big bullet spending no money there!
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November 2022 by Patrick M.
these guys are great they always go above and beyond, I've had several cars fixed here and they always fix them perfectly. They're super honest, super trustworthy and they always do a great job. I would highly recommend them to everyone.
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September 2022 by Cameron W.
Trust them to work on my 1990s Mercedes-Benz vehicles! Knowledgeable and decently priced.
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March 2022 by Grady N Hanne Jolley
Amazing! Honest and upfront! Highly recommended!
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November 2021 by Samuel López
Frank, Ben and the rest of the team at Import Autohaus are great. They are very honest about the work and I’ve never felt they’ve tried to upsell me on things I don’t need.
