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January 2024 by Eva Spain
Missing items from vehicle that company towed to dealership
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January 2024 by BIH SHOP
Back in the beginning of January in 2023 . Jinks towing impounded 2 of our 53ft dry van trailers from a receiver . This was our fault due to us not having any drivers available to remove the trailers due to the holidays. Please keep in mind both of our trailers were in good operable condition when Jinks Towing chose to charge our company $12,000.00!!!($5000.00 for the hook and $250 a day for 4 days EACH while we were trying to reason with Jinks) For a tow that was LESS THAN 10 MILES!!! YES, it was our fault the trailers got towed , but there is NO REASON for why Jinks charged us the amount he did! We also contacted the company that requested our trailer be towed and they said" what the 3rd party towing company chooses to charge once they have removed the unit from the yard is their prerogative." Jinks tried to say he has a "contract" with that specific customer, but the customer denied. We tried to reason with Jinks, but it seems this business has made him lose his humanity . It's a shame that there is no statute of limitations for such greedy behavior!
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September 2023 by Ray Chambers
Jinks Towing towed our loaded trailer 3 miles to their lot and charged us $2750 ? only would take wire transfers and cash only. I was thinking the bill maybe $500-$800 but $2750????? Im like repeat that please!! Almost 20 years of trucking I never seen nothing like this.
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August 2023 by Gale H
Called and my phone call was answered on a Sunday by "dispatch " someone with no personality and acted like I was a bother and I could barely understand him and after he gave me a number told me to call their driver "he may or may not be available "...didn't ask if we were stranded and he obviously didn't care the circumstances, he just wanted off the phone is how it came across to me. First impression is I'd never use this company...
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May 2023 by Lee Todd
I was referred to Jinks from USAA when no “in-network” providers were found to help me out. I called Jinks and spoke directly with Alex, who immediately took my info and came out to meet me. Alex was on-site 10 minutes from my call to him. Alex was 100% timely, courteous, and professional. By far the best tow experience I’ve ever encountered. 5 star recommendation.
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March 2023 by Tonia Smith
Outstanding customer service !!! Can't beat their price!!! I called 4 companies & Jinks was the only one to answer my call..... I called during a storm to have my car pulled out of a ditch…..they were there in no time!! Jason & Alex teamed up together to shut 288 down and get my car out the ditch!! Best service ever !!!
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March 2023 by Brenda Colbert
This towing company is a complete scammer. They take advantage of businesses when opportunity knocks. They towed two EMPTY trailers 8.6 miles to their lot and charged $12,000 dollars. Would not release trailers without full payment. All local competitors said it was outrageous and the average amount between 4 companies would have been a total of $2,000. I hear this is their reputation with commercial tows. Shame shame shame.
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January 2023 by Jennifer Bradley
Jinks was great! Came in the 30 minutes they told me over phone, price was affordable and the guy who towed it was ridiculously nice! I'd definitely use them again
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December 2022 by Domenick Nati
My Tesla would not charge in Lynchburg, VA. They called me several times with updates and picked up a loaner from the Richmond area and brought it to me 2 hours away and towed my car back. The driver's name was Mike Lee and he took the time to show me how to use my loaner. Even called me afterwards to make sure I was satisfied and also texted me photos of my vehicle getting loaded on the tow since I wasn't there in person. I would definitely recommend them.Domenick NatiService: Car towing
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July 2022 by Dottie Shook
Had this happen on my way home from work today on the busy interstate. Thank to Jinks towing for getting to us quickly and safely off the roadway. Special thank you to the VDOT employee who came to assist and referred us.Service: Car towing
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June 2022 by Joe Carrieri
Believe it or not , I had an Amazon driver basically drive off my driveway into a ditch in the front of my house. The truck was was basically sideways and almost tipping over. I have a gravel driveway and my lawn in the front is well maintained. When Jinks came to tow the truck out of the ditch , I asked them to be as careful as possible not to destroy my yard or my driveway. They assured me they would not. Within 20 minutes they easily lifted the truck out of the ditch, drove it out on my driveway and rake the gravel in my drive way as well. Most professional folks I have worked with in a long time and extremely courteous and respectful. awesome job Jinks !!!Service: Special vehicle towing
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June 2022 by Viv DeLeo
After being on the side of the road for 4 hours and having 2 tow requests canceled through our insurance company We called Jinx Towing in Chesterfield county and John was there quickly and got us home safe and sound! Thank you!!Service: Car towing
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June 2022 by Patrick Crawley
Picked me up super quick. Very professional and very helpful, and at a very reasonable rate. I wouldn't recommend anyone else!
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June 2022 by Angela Dillon
Polite, professional, genuine customer service. took the time to explain things at 11pm and didn’t give us the run around like AAA did for 12 hours prior. Open, honest communication about time frame of pick up and by the time they called for payment, the delivery was already made-ahead of schedule! Well worth paying the extra cost of towing to this company as opposed to AAA as they’re deserving of every dollar just based off the customer service experience alone. I can’t thank you all enough!!Service: Car towing
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June 2022 by Angela Thornton Dillon
Polite, professional, genuine customer service. took the time to explain things at 11pm and didn’t give us the run around like AAA did for 12 hours prior. Open, honest communication about time frame of pick up and by the time they called for payment, the delivery was already made-ahead of schedule! Well worth paying the extra cost of towing to this company as opposed to AAA as they’re deserving of every dollar just based off the customer service experience alone. I can’t thank you all enough!!
