Kohl's is a department store offering a wide variety of clothing, including a noted plus size section, as well as footwear, beauty products by Sephora, and home decor. It aims to fit different personalities and budgets, with sales and Kohl's Cash providing savings. The store environment is generally described as having friendly and nice employees. Shoppers can visit in person, shop online, or use the Kohl's App, with options for free store pickup and hassle-free returns. However, some customers express concerns. Online, the website and ordering process are frequently criticized as being among the least user-friendly, with persistent checkout errors. In stores, a recent remodel at one location led to frustratingly long checkout lines that weave through promotional shelves. Feedback on merchandise is mixed; while some find cute and stylish clothes, especially in plus sizes, others desire better quality, more conservative options, and a broader selection for heavier women. Some long-time customers feel the excitement and discount opportunities have diminished. Despite these issues, many remain loyal, enjoying the physical store for its variety and helpful staff.
Made a quick stop at Sephora in Kohls to grab some makeup. The was plenty of parking. The store was clean and looked nice. The staff was pretty helpful as usual. They seem to have a good variety of cosmetics. (My wife seems to like stopping there). Had a good experience and was out quickly
May 2026
This store is a hot mess. There is no organization its like walking into TJ Maxx. They have this season, last season, the season before last all out its ridiculous. I try not to go there only when I have to
April 2026
5 stars just for Katherine’s excellent customer service.
