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March 2024 by Steve
Kroger is a great grocery store. Not Wegman's great, but better than Food Lion and others by a mile.
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February 2024 by Kellie Spaniol
I usually do clicklist, they have now started to charge your card twice. If you're getting 300 worth of groceries, and they were out of something and it changed your total to 298. They charge your card 300 at first then 298 after. Then a few days later they refund the first initial amount of 300. However for days your charged 598, until the refund. This is something new they have started doing. I know most people can't go without 600 out of their account for days on end. When you call the store about it they have no idea they give you this 1800 number. Not a fan, this alone with loose alot of business for them. Do better Kroger.
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February 2024 by Mykel Beygel
It's fine for a Kroger. Shelves are usually stocked, produce is fairly standard, and prices are what you'd expect. Biggest negative is that cashier lines are normally not staffed. There may be one person to help ring. The self service stations are not all always open, so check out can take longer than it should for a store this size.
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January 2024 by Jeffrey Arritt
Quick and easy trip in for the essentials for New Years Eve!
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January 2024 by vcrsteve
It was so Kroger.
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January 2024 by Brandon Marrero
Stop this self checkout garbage and hire cashiers
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December 2023 by Harry G
I have found a number of items that would appear to be cheaper if you buy a package instead of a single item. But no it’s the opposite. Example today package of 3 taco seasoning $.599, Individual pack $.99. Preying on older buyers who wouldn’t pay attention. There is a Wegmans not that much further away. Kroger, a cheat!!!
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December 2023 by Michelle Williams
The most unfriendly staff. Not helpful in any manner. I am visiting my daughter in Richmond.I shop weekly at a Kroger store in my home town, very helpful and friendly. I will not return to this one in Bon Air.
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October 2023 by Patrick Forsyth
Absolute miserable excuse for a store. I have been in motorcycle accidents more pleasurable than shopping here.On my most recent "experience":★I had to walk halfway across the store just to finally find a basket hidden under a self checkout.★Produce was terribly unorganized, couldn't find half of what I needed. They were flat out of carrots - I checked frozen, but the shelves were such a disaster that I gave up looking after five minutes. Of what they did have, the mushrooms looked like they'd spoil before I could even get them home.★TWICE in this visit I had employees almost run into me because they were either preoccupied with phones or talking to other employees.★And, they removed the "mute" option from the self checkout, so you have to listen to the machine screech at you about not bagging quick enough. Want things bagged quicker? Here's a tip, hire some actual employees and OPEN THE REGISTERS instead of forcing people to use one of the two self checkouts that you bother to open.Management (the whole way up the chain) should be ashamed of themselves for running such a miserable operation.
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October 2023 by Grant Habersack
Unacceptable. Had a sandwich ordered for a homecoming dance. Put order in 6 days before needing them. Called the night before stating they didnt have enough personel to fulfill the order. When asked if another Kroger in the are was told " I dont know there staffing so no". unprofessional and time management is horrible. Also, getting tired of going in early to shop only to have to do self check out.
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October 2023 by Kyle Grierson
Clean Kroger with a fair selection but they NEED to get the front of the store in order. I am routinely spending more time waiting in line than I did actually shopping, to use the three to four self checkout's they have with 10 to 15 other people. Today I left without buying anything because the $2 garlic bread was going to take 20 minutes to buy so I put it back. It is impossible to have a real person ring you up because they either only have one or two cashiers and people with full shopping carts are just parked there. The self checkout attendants either seem apathetic or overwhelmed. I can understand that the average age of the customers in there is higher than normal and that they may have difficulty using self checkout but that just means the attendant should be more keen to step in and help them instead of standing there watching them try to scan the same item ten times. When speaking to a manager, Sean, I got an "I'm aware" and a "we haven't had a front manager for 5 months". I wanted a solution not insight into the inner machinations of your departments. If median base pay for a self checkout attendant is $14 an hour then pay them more out of the $4.2 Billion y'all made in profit last year in 2022? We are paying an arm and a leg for groceries as it is.
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August 2023 by D Steele
You don't need another reason to hate shopping at Kroger, but I'm going to give you one anyway. You know that entitled White woman who shouts at you "put the item in the bag" the second you scan your first item? Well, the sadists in the Kroger IT department have made it so you can no longer put her on mute. Now customers can share in the feelings of anger and despair that their employees put up with on a daily basis! So thoughtful and inclusive!
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August 2023 by Sam Wilson
Man, I just left there for the last time. This is the third time I’ve just left my cart full of stuff sitting there and walked out because the lines were so long. They only had one register open and three self checkouts. The line for the self checkouts was mayhem, people were branching off down different isles and creating like five different lines. Never again.
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August 2023 by Traci Cox
I've shopped at this Kroger every single week for over 20 years, despite the fact that they are chronically understaffed. This morning early with only about 15 cars in the parking lot I entered the store with high hopes I'd be able to check out without waiting 20 minutes while my ice cream melts and went to customer service to get a lottery ticket. An older female employee yells out to me from across the store that I was going to have to wait a while as she was busy and needed to give another employee a break. I looked around the empty store and watched her bring chewing tobacco to one man then put some guys bag in the back office. She then sighs and in a very annoyed manner says "what do you want?" I asked her if I was bothering her, and she proceeded to tell me an employee who had been working two hours needed a break and rudely asked me if I'd ever had to be two places at once. All she really needed to do was say "I'll be with you in a moment." Instead I left feeling as though my mere presence ruined her day and expecting service from an employee in an empty store was akin to asking her to climb Mt. Everest. I will never go back to this Kroger unless I'm desperate. Kroger just lost over $800 a month from a loyal customer because they employ rude people who probably should seek employment that doesn't require interacting with humans.
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July 2023 by Ryan Coppage
Kroger used to be the best smalltown grocery experience. Their in-house brand had clean ingredients, too. Their organic brands were even great -- simple truth.As of late, Kroger has turned into walmart: they keep one single lane open and funnel everyone else into self-checkouts; the quality of bags has become so bad that the handles rip out and the bags tear immediately; and their meats selection is sold out/not restocked most of the time.And then when you do wait in a long line for the only non-self-checkout lane open, the bagger puts 6 large glass bottles in one terrible paper bag that fails immediately and breaks most of the contents of the bag.At basically the same prices, why not just go to Wegman's to get the same feel that you used to get from shopping at Kroger.
