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October 2023 by Bee King
I was very disappointed in the service when I took my jaguar to get serviced I was told I need new tires and two weeks before hand I purchased a set of tires and rims they also tried to charge me 1200 dollars for a set of brakes and my local mechanic shop priced the job for 350 dollars
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October 2023 by Mary Promo
Fabulous. Customer service is great. Land Rover and Jaguar are in the same building and housed by the same company.
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October 2023 by Adam Lee
Small dealership for a Land Rover/Jag dealer. Needs updating and expanding to fit the luxury brand
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September 2023 by Ms. Herzog
The service advisor was professional, polite, and took care of my service needs efficiently. Thank you Jeff!
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September 2023 by Daniel Simons
Just stopped by to get a price for my used Land Rover. Big sign on Midlo turnpike that they beat CarMax offers. The offer was $3,000 less than CarMax. GM would not give me the offer in writing. When pressed for the offer in writing, he said that he did not want to buy the vehicle. Asked for owner information and was told to do my own research. I’ve purchased 4 Land Rover vehicles but have never been able to buy one locally because they are so much more expensive here than other dealerships in Alexandria and NC. The GM/Finance manager will kill this dealership. I’m sure that ownership would not appreciate the way that he conducts business. Amazing vehicles but you should avoid buying them in Midlothian. Other dealerships, including Alexandria, will treat you fairly, give you much better pricing and deliver the vehicle to your driveway.
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September 2023 by Gr M.
1. GET SOME LOANER VEHICLES! What's the problem - are you on a shoe string budget after I paid tens of THOUSANDS on a RR Evoque? Every other dealership on the planet has them.2. Zero customer service level - increasingly rude, unhelpful & dismissive while I had to walk 1.2 miles in 90 degree temperatures (and no crosswalks bec it's Richmond ..) to rent a car ($200) for 3 days while my broken wheel bearings (on an Evoque that has never been driven off road or over curbs/potholes & has UNDER 25,000 MILES on it) gets fixed because they DON'T HAVE LOANER CARS. Drove from Cville for this? It's worth the extra hour to go to Chantilly Land Rover
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July 2023 by Rich G.
Let me start by saying I love my Range Rover, but I'll never take it to Land Rover Richmond (Midlothian) again.Recently, I brought my truck in because the horn stopped working. Very important to fix... but I felt bad bringing it in for something so small, so I asked them to change the spark plugs at the same time so they could make a few bucks. $500 to change the spark plugs. They couldn't figure out what was wrong with the horn and charged me to replace the horns with new OEMs. Still didn't work, so they gave up. WHAT?!?They mentioned "because your car is more than 10 years old, we can't warrantee any of the work we do". WTF?!? So a place that's supposed to be filled with Range Rover experts doesn't have any Range Rover experts on site?Story gets worse. They called me and said they spotted a coolant leak. Mind you, I saw ZERO evidence of a coolant leak where we park. Never a single leak in years. But, I paid them $1500 anyway to change a coolant line (highway robbery) as a precaution. A few days later, my 16-yo daughter got stranded due to overheating! In essence, I paid Land Rover $1500 to give me a dangerous problem I didn't already have. I never should have let these ppl touch my car.I got the repairs needed elsewhere at a reputable shop with real mechanics and had to laugh at how unskilled the mechanics at Land Rover must be these days. What a shame. In my experience, Land Rover Richmond is filled with "worky tickets" who pad your bill with unnecessary work while causing problems you didn't have so they can maximize profit. Guess it doesn't matter to Land Rover Richmond if they endanger their drivers. Shame on them.
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July 2023 by Hiike R.
I was advised by Land Rover that there was a markup on all vehicles over sticker price. I was told that the sticker price on the car is not the right price because they will mark it up. I was told that all LR dealerships were on board with that. I was told that people are going to buy them regardless of the price. When I first got to the lot a sales lady gave me her card and left, she left the car open so I could look around. I never saw Monique again.
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June 2023 by Elizabeth Morrison
If your black the black rep will make you feel beneath her. I was suppose to go back that following Monday, but I didn't go back. And I haven't had a call. But I am in the market for a vehicle but it will not be at Land Rover at least not the one on Midlothian Turnpike
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June 2023 by NBG Media Team
Richmond Land Rover is a great place to purchase as vehicle. They are friendly and have great customer service.
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April 2023 by Anthony H.
So on today I called to obtain assistance with getting my vehicle serviced, ie; tune up oil change fluids topped off. I spoke with "Jeff" in the service department and gave him the year, make and model of my vehicle. To my distaste, I was advised that the owner took a stance not to work on vehicles under 2013 ( your product and don't wanna work on it because of the age) ok. So I repeated back to him what he said just to make sure I heard him correctly, and he hung up on me!! Really...is this how we treat customers???? Interesting to say the least, so I call back and asked the receptionist to connect me to the manager of this location and was connected to "John"...ok strange but anyway, I explained to him what happened and he was apologetic to say the least and assured me that he would go back and listen to the call. Moral of the the story, if you don't like to deal with the public and those who chose to purchase your product, then stand behind it and take pride in it regardless of the established date of the product. I've escalated this to corporate Land Rover of North America LLC and will be posting the outcome on here as well.Do better Land Rover of Richmond.
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April 2023 by Jabar Shabazz
I had the best service at this dealership. I was called back in a timely manner, I was kept up today on all work being performed.rep was very professional and nice
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March 2023 by Sandy M
Terrible customer service and outrageous prices. To charge over $200 for a simple oil change is robbery. Take your business elsewhere.
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March 2023 by Zeel Desai
Unfortunately this dealership has the worst customer service ever. Never purchasing a Land Rover again simply because of this being the closest service for Range.
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March 2023 by Heidi B.
Outrageous prices for service. Over $200 for an oil change. That's just robbery. The customer service is nonexistent.
