-
February 2024 by Dave Boim
This is one of the rare companies where service is great before and after the sale. Allen takes great pride in his work and is always helpful. Installation is well planned. His products are high quality. Highly recommend.
-
October 2023 by Candace Moose
Awesome service and quality. Allen, Michael and Thomas are super friendly and helpful! Highly recommend!
-
July 2023 by Bruce King
Very friendly staff. They were very informative and helpful.
-
March 2023 by Sandy Smilek
Can never get answers once purchase was made.. support.. maintenance, warranty issues .. always told to call the manufacturer
-
March 2022 by Steven Davis
My mother and wife went to Luxury Pool & Spa on Saturday 4/24 and were treated so rudely by the "owner". First, he left them while they were shopping for a hot tub to assist another couple with test strips without saying anything. When he did return he said "I am sorry we are so busy today but if you come back later I can help you."He then proceeded to ask "what can you afford". When told what they were looking for, based on what we WANT and LIKE, he said "oh so you are looking for an inexpensive one".He then proceeded to say that NOONE in the area had inventory available for sale; this is incorrect as they had just left another location that had plenty of inventory on hand to sell.This is a prime example of people being judged by appearance (it's a saturday, sorry we don't wear our dress clothes work attire to buy a hot tub). Casual clothes do not mean someone is broke. Sorry "owner" but you just lost yourself a sale and will not be recommended by us to anyone.They promptly went back to the location in Chester, VA and bought the hot tub that they wanted.
-
March 2022 by Rob Green
I am a new pool owner and pretty much clueless to the operation and maintenance. Allen has gone above and beyond helping open our pool and get control of the pool chemicals. I had used a couple other local options but no one came close to their customer service. We are a long term customer now and highly recommend Luxury Pool & Spa.
-
March 2022 by Ryan Danko
Were told all of their hot tubs are on-order for a year out, except their two most expensive $10,000 tubs which they still have in stock. Didn't discuss tubs in our price range that met our requirements, just wanted to sell us larger ones because of the 'time issue'
-
March 2022 by Cathy Barrick
Allen has been extremely helpful. His willingness to share knowledge and helpful hints in stabilizing our pool is greatly appreciated. New pool owners have much to learn and Allen has helped us every step of the way.
-
March 2021 by Susan Guice
Enjoyable experience dealing with this company. Allen is quite knowledgeable about his merchandise. Unfortunately, things changed when the pandemic hit and we had to cancel our purchase. The company was completely understanding and refunded our full deposit.
-
March 2021 by Bunny Ritz
Great customer service and knowledge of spas
-
March 2021 by clifton white
A lightning strike took out the circuit boards on my spa. Allen Spence at Luxury Spas helped me get everything working, talking me through what I needed. Every visit has been a pleasure. Visit them, you will not be disappointed .
-
March 2021 by Kay Maurice
Allen is so helpful and knowledgeable! Best prices on pool chemicals around—even beats online prices! Five stars!
-
May 2020 by Danielle R.
I would rate this place 10 stars if I could! If you are looking to invest in a hot tub then this is the place to go! As soon as I entered the store Mr. Allen quickly introduced himself and he begin to explain each hot tub that was in the store that would be a great fit for me. The store was very clean and well organized. Although we are currently in a pandemic crisis, Mr. Allen was a breath of fresh air. He was very professional and very attentive. He went above and beyond to ensure the hot tub I purchased would be delivered to my home on 4/28/2020 and surely it was! The delivery was easy and a piece of cake! The very next morning Mr. Allen contacted me and he walked me through the steps of filling the hot tub and walked me threw the chemicals and how to use them. I purchased the Monterey Sand Color Hot Tub. Almost 30 days owning the hot tub and and I love it!!! So glad I came to Luxury Pool and Spa!
-
March 2020 by Shannon F
Always great and helpful service, and very happy with our purchase. Get your new hottub here!
-
March 2020 by Cheryl Seaton
Allen was fantastic! We bought our first spa in September and we could not be happier. Allen was knowledgeable, patient and very helpful in our selection process. Allen guided us through each step of the purchase, preparation of site, and installation. He even called us several times after the install to make sure that the spa was working properly and that we were happy with our purchase. Allen has been more than happy to answer any questions we have about the maintenance of our spa. We highly recommend Luxury Pool and Spas, especially to go see Allen for any pool and spa needs that you may have.
