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November 2023 by mx dad
John and team did a great job . Explained what needed to be done and cost did it in time as was asked communication was a place
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November 2023 by anthonyskater er
This location has helped me out a great deal, their employees are terrific, Brandy is awesome and a treasure at this location.
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October 2023 by Kevin KE
Note- This review is for the store at Midlothian Tpk across from the middle school.Been a regular customer for almost 20 years and have seen this business change from Merchant's to NTB and now Mavis, Service today at the Midlothian Tpk store was prompt being that the bays were almost empty which is unusual for this location. The building and waiting area is in need of a refresh as it's getting old and dingy. Overall, the service was fine.
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September 2023 by Rae D.
Scheduled to have my car done a week in advance. Walked in and NTB told me I didn’t have an appt with them (which I did) but they still took me in as they weren’t as busy at 9am. Then NTB told me what was wrong with my car and informed me that they saw something on my tire and pulled it out so I’d need my tire replaced as well. So I asked for an estimate on the work/tire and if they’d be able to do it today. I was told their system was down and they couldn’t look up parts to give any estimate or do any work, not even on the flat tire I now have. I took off work for this specific day to get this done but now my cars not fixed and they just let me drive off a flat tire that wouldn’t hold air for more than 10 minutes. So then I spent my day trying to get a new tire somewhere while stopping 5 times at between sheetz and wawas putting air in. NTB also told me they would call with an estimate when their systems back up and it’s been a few days- no call. I won’t be back anyways, too unreliable.
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May 2023 by Alfonso Buonomo
Outstanding service! The NTB team in my opinion was very knowledgeable, friendly, efficient and accommodating.. I cannot say enough good things about them!! Thank you for showing us that there are still good businesses and good people working them out there!
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April 2023 by Exquisite C.
John, the manager at the car shop, went above and beyond to ensure that I was satisfied with their services. I initially brought my car in for repair, but the technician didn't fix it properly. When I brought it to John's attention, he didn't hesitate to offer a solution. He took my car back and personally ensured that it was fixed correctly. He even went as far as to check on me afterward to see if I had any issues with the car. His customer service was exceptional, and he made sure that I was completely satisfied with the service I received.John's actions were a testament to his character and his commitment to customer satisfaction. His professionalism and attention to detail were evident throughout my entire interaction with him. His willingness to make things right, even at no cost to me, truly shows how much he values his customers. John is an amazing asset to the company, and I will definitely be recommending this shop to all of my friends and family. I hope that more companies can learn from John's example of excellent customer service.
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January 2023 by Alan Singleton
At approximately 1:17 PM on January 2, 2023, I called NTB-National Tire & Battery to order tires and schedule an installation. Unfortunately, I was met with impertinence, discourteousness and gross unprofessionalism. To add insult to injury, I was intentionally and abruptly hung up on before completion of the call. I trust that the store manager, John Cicci will offer better training to his employees on professional courtesy and customer service. Terrible experience.
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December 2022 by douglas jackson
Exceptional service and knowledgeable people. They don't waste your time you're in and out and pleasant.
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December 2022 by Stacey and Eric Nelson
Had nail in tire. Said wait til Monday. Guy called me same day and no charge. Great customer service and very pleasant and friendly
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December 2022 by Chris Harry
We always have great service at reasonable prices at this location. Sometimes it is hard to trust your auto mechanic, but I always feel confident coming here.
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October 2022 by Jeff Selvidio
They may do great work, but I wouldn't know. Made an appointment 2 days ago for an alignment show up and they say it's against company policy to work on a Tesla. Online let me make an appointment, the person I called and confirmed the appointment with never mentioned they couldn't work on my car and I know other people who have had alignments done on their Teslas at NTB. Very disappointed they couldn't even call me to tell me they can't do it. Made me miss out on appointments at other places because they couldn't be proactive an call me.
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August 2022 by Muhammad Faisal
Horrible. Made an appointment for a 10am oil change.Got a call at 12:32 that the car was finally ready. I was in at 12:40 and was the only one there and still had to wait 30 minutes for the car.While the guy was working with me he decided to step away and help someone else. I ended up being late for an appointment at 1:30.Definitely not worth it.
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June 2022 by Ibolya L.
I've been coming here for years, many times just showed up with a flat tire or realized last minute before a vacation that I needed new tires. I was always greeted by friendly, knowledgeable staff, quick and affordable service. The place is very clean and the communication during the process is excellent. This is MY place. They not only sell tires, but offer oil change, inspection and many others services.
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May 2022 by Trey Belanger
This location has been my go to shop for all my automotive needs since I’ve moved down to Virginia. The team has always been super attentive to my needs and have provided a superior level of customer service, especially taking care of their local first responders. I’d highly recommend this NTB location to anyone in the area!!
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December 2021 by Sarah Jones
Terrible customer service! I waited 20 minutes in front of two people and no one even acknowledged me. Then they told me I did not get my tires from that location (I did), and they couldn't honor my lifetime hazard insurance because it wasn't in the "notes". Neither man offered to call another store, or try and figure out how to help me. I wasted so much time at this location. It was unreal. Two other angry customers were waiting too.
