PetSmart is a large pet supply and service retailer that offers over 10,000 products both in stores and online, catering to a wide range of pets including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online with the convenience of picking up their orders at local stores within two hours. Many locations provide additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The store receives positive feedback for its friendly and helpful staff. Customers have praised employees like Amybeth, who provided a warm welcome, and Matt, who offered excellent assistance in finding items and treated a pet with care. Chelsea, a groomer, is highly appreciated for her patience and understanding, especially with challenging pets. PetSmart’s grooming services are regarded as affordable and effective, with some customers noting special deals like buy five get one free. However, some issues have been mentioned, such as return and refund problems, which required contacting corporate support. Despite these occasional concerns, the overall experience at PetSmart is seen as positive. Customers value the store’s wide product selection, caring staff, and convenient services, making it a trusted place for pet owners to shop and care for their pets.
I have to do an online curbside order it was done correctly and promptly and they were very courteous when it was brought to my vehicle
March 2026
AmyBeth helped us at check out and was super helpful in our visit today. She went above and beyond to provide the best customer service by helping us use our app and coupons to save money. She also gave us a handful of treats for our dogs. It was clear she really cares about doing right by customers. Shining star employee!!
August 2025
Hannah in the Fish department was PHENOMENAL! She was genuinely interested and eager to help! She was quite the informant! Thanks again!
