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October 2023 by K B
Get rid of Jimmy that's all. Customer service is priority when people have to spend money at a business and Jimmy customer service skills are lacking. If you are hired to answer phone calls and you can't answer answer a customers questions then, you have no purpose for that business. I spent $2,000 on repairs earlier this year at this location and called about having my car looked at again but, the phone call alone will just have me going to the dealership.
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September 2023 by Angie Armes
Transmission went out in a car we purchased 6 months prior from Carvana. Contacted Carvana who gave me the contact information for this repair shop as well as a few others. Roadside Assistance picked up the car and towed it to the shop which was closed but first thing Monday morning Casey contacted us and asked what was going on. They put the car on the machine and determined it was in fact the transmission and contacted the warranty company. The warranty company covered the repair 100% and we had the car back a week later. Glad we chose this shop for the repair. Casey was very easy to work with and kept us updated during the entire repair. Highly recommend this shop and would take any other vehicle there for repair. Thank you!
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September 2023 by Timothy Green
I am very happy to say that they did an excellent job assisting me. Thank you for all you did to help. My car broke down and the guy behind the counter and the young lady( must have been the boss) put me at ease and took care of me. I will do business with them in the future.Service: Auto engine diagnostic
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September 2023 by Normisha Hines
Hands down, you guys did an amazing job replacing my engine to my range rover, I can now enjoy my car thank you so much Jimmy and the crew you guys are awesome
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July 2023 by Erika Miller (Artsi39al)
The only reason I went to this mechanic shop is because they honored a warranty when I got it fixed at another shop in Toana Virginia for a bad alternator, a battery change and oil change. While the staff was nice and professional over the phone, I was not happy to hear they would have charged me almost $3000 ($2600 real time estimate) for a catalytic converter and 02 sensor for my 2003 Toyota Camry. Not only that, they still charged me $130 for a diagnostic tool even when I told them I had it previously gone to another auto shop and they gave me the code numbers. Only reason for the 2 stars is friendly staff and convenience.
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July 2023 by Loki Trickster
Great service. Found out that they are a Carmaxx certified shop, so my extended warranty was honored there.
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July 2023 by Angela Fowlkes
They are a wonderful company! The staff is great! Very friendly and explains everything very well!
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May 2023 by E. Pettersen
They tried their best to help me with a factory prescribed flush and fill, but they needed an additional part that would have taken 7-10 days to come in. I couldn't wait that long so they called another service center and arranged for me to go there and for my insurance to follow me there. That's great customer service. Thanks, Casey.Service: Transmission repair
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May 2023 by Brylee M.
Came in with one issue, my oil was leaking. They told me what needed to be done to fix it. I pay over $1000 to fix the issue. NOT EVEN 24 hours later and it's leaking again! Took JT back they changed the plug. Not even 20 hours and it's leaking AGAIN! Take it back and they tell me I need to spend $300 MORE and that I CRACKED the brand new oil pan! They changed the plug, which was the issue from the start, and it hasn't leaked since! SO NO I DID NOT NEED TO SPEND MORE MONEY! Y'all just couldn't take responsibility! Piss poor!
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April 2023 by Jarrod Pittman
I never used this shop before because I don’t stay in the area but as a truck driver that comes through here I gave them 5 stars because of the phrases they have on their sign lol. Good laughs when riding by.
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February 2023 by Dondrae Usual
Went in to get my axle replaced. Was told there was only 2 available in the state and you can’t even order from Audi. Casey not only found me two on short notice but got me back together and running by 12Service: Steering & suspension repair
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February 2023 by Affordable Crawlspace Care LLC
They do a great job anytime I need work done. Thank you!
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January 2023 by Aisha Parker
I recommend DO NOT GO TO THIS SHOP. First of all they don't have a diagnostic machine to let you know what's going on with your car. But they charge you 110.00 for a dianogstic.They play it my ear. And then have you pay for stiff that they got wrong. Never again will come e here. They thought they got away with it but I'm coming for them.Service: General repairs & maintenance
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December 2022 by Bill N.
This company has great intentions to do the right thing for the customer but in reality they fall far short on every count. They "take in" any and all situations, you leave not having any idea when you'll get your car back. You're told your number whatever in line. What the hell does that mean, a day, a week, a month ? Why the hell wouldn't they work by appointment ? I guess it's better to have a lot full of prospective work rather than be truthful and tell the customer that it will be several days before they'll work on your car. Truly a deceitful way of doing business. I speak from personal experience in this review and I could easily be more critical. I left my car with this place for some electrical issues, and after a $400 + for them to give me an estimate for $2700 I paid the analysis charge and left. There were 3 things I discovered within driving less than a mile. 1. A dash light was on for a tail light that was out. (License plate) not on when I left the car with them. 2. The electric antenna was up which was an easy fix. 3. A grease smear on the very nice leather seats and the driver side visor. 4. I requested they aim the headlights only to find out they share the device with other locations and they could do it at a later date, as if I have the time to drop my car off and leave it till they get me in "line". If this place treats other customers as I was they shouldn't even be in business. The truth hurts, and it should !
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December 2022 by Karen Butler
Platinum plus auto and Casey are the best. I wish I knew about them along time ago. They are honest and let you know exactly what's wrong and the costs. Casey is great she works with you to help you get financing. She has a great personality and she wants to help you. You just need to be patient and and you will end up being very happy. Words can never express how thankful I am . Your are?. Thank you for everything. K.Services: Auto maintenance
