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December 2023 by Kristy Blizzard
Excellent communication and customer service. Highly recommend.
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August 2023 by Joseph Jadallah
Bad experience. Called to get a car towed, he told me that it would be 3 hours hours which is 100% ok. Its been 3 days and no answer when I call them. If you promise to pick up the car within 3 hours and you cant make it, then at least call me so I dont have to wait and I could have called another company.
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July 2023 by Eddie Adkins
Do not ever use this place.Was set up through AAA.Several delays and 4hours later said they had arrived at destination and marked as order complete but never showed up.Saw on gps tracker they were over 25 miles away.
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June 2023 by H&M Auto Repair LLC
Very unprofessional and dishonest company. They brought a customer car to my auto repair shop and ended up ramming one of my parked vechiles and also almost killed the customer in the process of he did not jump out the way . They see the camera footage and get pictures if the damage but still have not resolved the issue and based on other reviews it does not look like they plan on doing so. I do not know why AAA will use such a sketchy towing company. AAA is currently in process of finding a resolution for the damages but they should stop doing business with this company to avoid these reoccurring and costly issues.Service: Car towing
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February 2023 by Tamara Griffin
My husband was in need of a tow for his work van. He called AAA, which he has used for 10+ years. AAA sent Preferred Towing for the tow job. After waiting a few hours for the tow, the driver shows up. I was actually on the phone with my husband when the driver arrived. So he informs me that he sees the tow truck coming. Being that he was broken down on a job site which sat a distance from the road, and it was getting dark, he got out to wave and shout “here I am over here” to help the tow driver see him. Once the driver approached, he yells at my husband, “DON’t SHOUT AT ME!” My husband informs him that he didn’t shout “AT” him. The driver then proceeds to tell my husband to get another tow, and left him stranded! Needless to say, we were in shock because the tow drivers actions were completely unwarranted. I was on the phone with my husband the entire time, and he NEVER disrespectfully shouted, he only yelled enough and waved to help the driver locate him. What this driver did was unprofessional, inconsiderate, and just plain mean. My husband and I both feel that this drivers actions were racially motivated. My husband has used tow services many times over the past 10+ years, so he’s dealt with many tow drivers, and he has never had a negative experience such as this this before. We wish we could have given no stars in this review. However, we will definitely be spreading the word about our Preferred Towing experience over social media.Service: Car towing
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November 2022 by Margaret Pertchik
If I could leave no stars I would. I was connected with preferred towing through AAA. I waited 7 hours for assistance and finally got in touch with preferred towing. The woman at the front desk made this terrible experience even worse. She yelled at me, insulted me, and when I asked for her name, she offered her supervisor and then proceeded to disconnect the phone. I had to call back multiple times for assistance and this woman continued to hang up on me. finally, she answered the phone and yelled at me again and told me I would have to schedule another appointment with AAA-- All I wanted was to be able to make arrangements to meet the driver or have the car towed without me there...after waiting for 7 hours for assistance and staying up all night waiting for roadside assistance, this woman treated me with absolutely no empathy or care. I am extremely disappointed, and I will warn everyone I know that when I really needed assistance and help, that Preferred towing was unwilling to work with me. I wish I had the woman's name but due to her not providing it, it reflects directly on the company.
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November 2022 by Rona Crandall
Today I witnessed my employee call twice to receive assistance.the woman who answers flat out refuses to provide her name. The first call the woman cut off my employee while she was speaking and when asked for her name hung up on her. When she called back to address being hung up on again the woman cut her off and accused her of being rude by asking for her name and then disconnected the call a second time. When I called I asked for her name and her response was “why?” During a 4 minute call she cut me off over 7 times and told me it’s ok to cut me off while I’m speaking. I then told her that she has the worst customer service and she argued that she doesn’t and that it’s acceptable to interrupt people when they are speaking.I then thanked her for her time and wished her a great day.Service: Car towing
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August 2022 by Mark Pounders
We like Ryan as our driver.Service: Car towing
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July 2022 by Laura Evans
This company is the best. I actually left my tablet in the tow truck when he drove me back home. He spent an afternoon calling all of his pickups to find out who it belonged to. Absolutely amazing service.
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July 2022 by J.D. Phillippi
Professional, thorough and helpful. Just the guys you want to see when things have gone wrong.
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June 2022 by Barry A
They rip off towed my truck for just money.never got refund
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May 2022 by Carol Claggett
Darrell was stellar. He came promptly and did everything possible to get my car started so I could avoid a tow, even though I called for the tow. I would recommend them to anyone in the Midlothian area. Very nice and very thorough.
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March 2022 by Steve Marcus
Horrible company. Driver of battery van ran into the side of my car in a private parking lot. Admitted fault. Could not produce copy of insurance. Manager says they will pay. After 3 weeks they deny any fault. Don’t trust them !!Service: Battery service
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March 2022 by phillip Hughes
I had an amazing experience with Preferred Towing! Normally the tow truck drivers are a little “ruff” around the edges.. but not at Preferred Towing! Jimmy was amazing, polite and very good at communication! Please make sure you call Preferred towing and ask for Jimmy, even if there a wait!
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February 2022 by JessicaCody Dunn
Awesome service!!!!! Darrell was so helpful & had to do several things to secure my vehicle for a safe tow!!! TOP NOTCH SERVICE & CARING!!!!! Very polite & kept in touch with us the entire time he was otw to us!!! Awesome and I will recommend this company to anyone that wants AWESOME people helping them!! Thank you so much Darrell ??!!!!!!
