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June 2024 by Kelly Esslinger
Just wanted to give big recognition to the technician Brendan for coming out and taking his time with my water damage issue.!! He was knowledgeable and patient with all my questions. I will definitely call Jeremy Ford and RVA restoration again. Hopefully I won’t have to though!! Thanks again!
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June 2024 by Thomasine Hansboro
I was so stressed out when I had flooding at my home. I was regreting the whole repair process. RVA made the process smooth. Jesse was keeping me informed thru the full process. He was awesome so professional & even replaced & installed my bathroom mirror that was broken by another company during the painting. Mindy was awesome & did not push me for a pymt. I was able to wait until I got all the money from the insurance company and pay at once. Thanks for making what I thought was going 2 be a very painful experience less painful.
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June 2024 by Christine Blessing
RVA Restoration started working on my house January 13th 2024. I had extensive water damage to my kitchen, basement and garage. When I called RVA Restoration at 2AM on a Sunday morning Jeff Smith and his team were at my house at 7AM to start the estimating and renovation process. I am very pleased with the craftmanship, knowledge and integrity, along with their extended working hours and friendly communication with every visit. I would like to mention a few of Jeff's team that went above and beyond to make this experience as pleasant as possible. Jeff's team- Joey Spicer, Shane Burnette, Jerry Gray, amazing carpenters!!! For the mitigation team who are currently working on my house now due to another water leak, Tucker Murphy, Brendan Martin and Tyler Lambert. I've recommended them to all my friends and family, and I will continue to do so.
Christine & Bill Blessing
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March 2024 by K Bowman
Came to apartment complex after fire in one unit. Responded quickly professional and respectful to all residents needs. Preston,Brandon,Dylan,Roland, Joel and Eddie handled everything to the T. Couldn't ask for better service.
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February 2024 by Stephanie Hood
The team at RVA has been so responsive and thorough. Lee was able to explain everything to us and went the extra mile to help us determine next steps. Everyone at RVA has been great. We highly recommend them!
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February 2024 by DeeDee Hamad
We had a tree fall on our home back in early September. RVA restoration was able to come out to do water damage mitigation quickly after the storm and we continued to work with them to provide estimates to our insurance for the roof, structural and inerior repairs that were needed. We unfortunately had to deal with a lengthly and confusing process to get to estimates approved by our insurance but that was not RVA's fault.We finally were able to schedule the repairs with them in mid January. RVA restoration estimated for a three day job to repair the structural damage to our roof. The team came out on a monday and worked all day. I received a text on Tuesday morning stating that the work had been completed in only one day. My husband and I went up to look at the repairs and found that the plastic covering that was over the space had fallen in there was dust and debris all over everything being stored up there, they had not bothered to cover our space before opening up the roof and starting work. We also discovered damaged beams were re-used instead of replaced and there were many areas of the structure that were shaky and not properly repaired. The tarp used to cover the roof after the work was done was old and had holes in it and it was not even covering the entire area. It began to ran so my husband had to get on the roof to cover areas. Ultimately RVA restoration came out to clean up and re-do the structual repairs to our satisfaction but we had to delay our roofing replacement and it was a really frustratiing experience.Joey from RVA was very apologetic and offered to dispose of the mattress that had been ruined in the storm and took a sample of carpet to test so they could continue working with our insurance to estimate the additional repairs require on the interior of our home. He told me they could come back early the following week to take the mattress and reassess damages inside for estimating. Once they left and we paid for the work I never heard from them again (Its been about two weeks since our last contact). Needless to say we wont be reaching out again.
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February 2024 by Ashley Figueroa
This is my second time using RVA Restoration for a project I needed done at home. Mindy, Jose and Justin were awesome. I have no complaints and the work is superb. I would 100% recommend them to friends and family for future projects.
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September 2023 by Randy Posey
Excellent service thanks
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September 2023 by Stan Jett
Great folks there.
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September 2023 by Irvin Crawley
Professional work great time frame for completion of quality work.
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June 2023 by Tony Moldovanyi
Jeff & the team at RVA Restoration were amazing! Within 90 minutes of calling after a leak was discovered in our half bath, their team arrived, cleaned up the mess and set the equipment to dry out the space. They were incredibly flexible, accommodating and very responsive to questions and concerns throughout the entire process. Although I hope to not need their remediation services again, if I do, RVA Restoration will be my first call!Services: Mold inspection
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May 2023 by T. P.
If you enjoy total aggravation, hire RVA. We were told it would take 3 to 4 months before our house would be done. No, it took 11 months because we had to fire RVA Restoration due to their incompetent sub contractors and an argumentative superintendent. If you choose them, be prepared to oversee everything they do or you will be sorry. They don't even deserve ONE star!We made the unfortunate decision to choose this company for restoration work. They are highly unprofessional and incompetent. Do not make the mistake of thinking they will finish your project skillfully or on time. You are better off finding qualified tradesmen specializing in specific areas, who care and take pride in the work they do.This company is nothing more than an embarrassment to the industry. They will do low-grade work and leave your home worse off than it was.
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April 2023 by Eileen A
Amazing work! We had considerable water damage in our house from a third level pipe burst. RVA Restorations came immediately and installed fans to dry it all out. They stayed until after midnight to get that all set up. They then proceeded it make us whole again by replacing carpet, drywall, plumbing, electrical, *********. All contractors and employees were courteous and professional. The communication with us was excellent. From ****** to everyone who helped, we felt so well taken care of. They really understood how stressful this situation was for us. The work was very well done, and our house is now perfect again! I highly recommend RVA Restoration.
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April 2023 by Eileen A
Amazing work! We had considerable water damage in our house from a third level pipe burst. RVA Restorations came immediately and installed fans to dry it all out. They stayed until after midnight to get that all set up. They then proceeded it make us whole again by replacing carpet, drywall, plumbing, electrical, *********. All contractors and employees were courteous and professional. The communication with us was excellent. From ****** to everyone who helped, we felt so well taken care of. They really understood how stressful this situation was for us. The work was very well done, and our house is now perfect again! I highly recommend RVA Restoration.
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March 2023 by Fede rica
I highly appreciate RVA Restoration in the timing, quality service and kindness in going throw a stressful water damage-related in my kitchen. I felt comfortable in going throw together about any concerns I got about the restoration process, timing, material selection etc and I m 100% satisfied about the output. Great services make our life easier!! Thank you guys for all the efforts you put in your job!!Service: Water damage-related mold removal
