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August 2023 by Sarah F.
Great work ! I was devastated when I recked my car. Mr.Pete was so nice and kept me updated the entire time
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April 2023 by Monique Matthews
Fixed my SUV after an accident. Would recommend! ?
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April 2023 by Lingjie Zhou
Clean and surprise fun
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March 2023 by Sissy Tyler
Love this shop, Pete is the best painter in VA ! He has done multiple projects for me, he definitely has the best prices.Service: Painting
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February 2023 by Lacy Ferguson
One of the only places in town that could have my car taken in and begin repairs within 1 week
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February 2023 by Kayla
Don’t waste your time here! The woman at the front desk and the manager/owner are very unprofessional. Communication is poor. They ignore your phone calls once they recognize your number and hang up on you when they don’t know the answer to your questions. You will be left in the dark about the status of your car. If you ask too many questions, they’ll become impatient with you. The manager/owner is incompetent and unable to accept accountability for his actions. Please consider going anywhere else. The only good thing about this place is their dog.Services: Painting
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February 2023 by Tracey Mullis
Smart Fix Chesterfield did an outstanding paint job on the roof of my 2009 Toyota. It had severe sun fading and was beginning to rust. The color match and the smoothness of the paint looks fantastic. The cost was reasonable and the turnaround time was faster than expected. Very good customer service and communication from the business.Service: Painting
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November 2022 by Jackie A.
For the love of God, please do not pick this shop. If you care about your time, your vehicle and your safety, DO NOT GO HERE. I went to this shop because the reviews looked great and geico was forcing me to find a shop to get out of a rental. This shop added 1000+ miles to my vehicle and is refusing to compensate me appropriately. They told me to contact their lawyer. They smoked in the car on their joyride with my baby's car seat in the back. (They did cover a detail but the vehicle is ruined and still smells.) I found a woman's earring in the backseat. They told me the car was ready two separate times over the course of a month and a half to find out after driving an hour to the shop that it was no where near ready. The final time they said it was ready I picked it up and my fiancé went to drive it the next day to see our family in NY and noticed the alignment was not completed nor were the tie rod or control arm checked where the impact was. Meaning I drove the vehicle from the shop to my house with a newborn in it without the alignment having been completed or any safety issues checked. There was also a toll charge at 7pm into the city on a Friday night. Also, upon arriving to this shop the first time with my newborn in my arms I was greeted by a charging and growling dog in the dark parking lot. Please use my experience as a warning. The owner Pete and his receptionist Rebecca said they fired the employee that smoked in and took my vehicle for a joy ride but yet are refusing to fairly compensate me for the 1000+ miles added to my car, not to mention the time wasted driving back and froth from the shop, the time needed to take off work, the vacation missed with family due to not having a proper working vehicle and so on and so forth. It sucks to leave this review because at one point I felt like they cared and were going to make it right but I just don't want anyone else to go through this. Especially a new mom or a new family to Richmond.
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July 2022 by Kristin G.
This place is a joke. My son dropped his truck off for body work and a paint job and was told it would be ready in about 4 weeks. No problem since we understand that quality work takes time. It's been well over a month now and the truck hasn't moved from the spot we parked it in so my husband called the business to find out when they expected to have the work completed. The owner tried to put the blame on us saying that we took too long to pick out a paint color (not true) which was the reason for the delay and then told us to come pick the truck up because he felt harassed by us calling to find out when the truck would be done. He eventually admitted that he makes $5K a day from insurance claims and would not be putting our truck ahead of insurance vehicles. When we picked up the vehicle he handed my son the keys and said "Good luck". I would much rather they have told us up front that they couldn't work on our truck instead of wasting our time. Don't walk, RUN away from this business before they get you too!
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July 2022 by Camryn G.
Very rude Customer Service, we called to check on my vehicle that has been there over a month and we get told that we are "harassing" them??? All I wanted to know was if and when they were going to start on my vehicle. NEVER AGAIN! DO NOT waste your time and money here.
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July 2022 by Richard M.
Sent my vehicle there to be painted and agreed on a price. 2 weeks after completion I called to get an update and was told "I get too much money to repair insurance claims than to work on your truck." Terrible customer service, all he seems to care about is taking money from people having a bad day
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February 2021 by J
Quality work at a fair price...other shops quoted us double the price. Our car looks brand new!Service: Painting
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February 2021 by leon lobato
They are very irresponsible people in their work and they give you a price and then they design a much higher one
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February 2021 by Robert Gentry
My car was smashed in the front and they made it look like new again. The gentleman up front was respectful and called me every day to give me an update on my vehicle and even done extra work to my car with no charge. Definitely a place I'm going back too.
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February 2021 by Lou V
I bought a 1995 Ford F250 not too long ago. It was a hard find but it was the body style I loved. Unfortunately the truck needed work and a good paint job. The truck was sitting two inches lower on the front passenger side because the radiator bracket was all corroded and needed to be replaced. I have pics below showing the condition before and how the truck looks now. I searched around and found Smart Fix. This shop is the best kept secret in body work and paint world in my opinion. The young lady named Hollie runs the office and she's awesome. I met the owner named Pete and he's a truly great guy! Always ready to listen and help. I left the truck with Pete and I can't tell you how happy I am with the way the truck turned out. Well, a picture says a thousand words... but truly, I was so happy I am having Pete give my car a "face lift" as well... lol Great service and OUTSTANDING VALUE! Pete has different price points. The bodywork done on my (this) truck and this glorious paint job only ran $1200! AMAZING! Take your car or truck to Pete!!!Services: Painting
