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December 2023 by Chris Wiersma
Blake and Thornton did an excellent job. They arrived within the scheduled window and explained everything in detail. They took their time and checked their work and then made sure I was happy with the quality of the work. The carpets look great.
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December 2023 by Nicholas Tolbert
Dujuan is worth every second of your time. He lays out services upfront and performs to expectations. He is very engaging while he works, we were having a great time talking about all the different types of food we like to cook and before I knew it he was done with everything. In and out in less than an hour. Stanley Steemer did a good job finding this guy!
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November 2023 by Chelsea King
Tim was AMAZING! He was thorough, friendly and very professional! He provided exceptional customer service and made sure we knew what he was doing while doing it! Tim brought life back to carpet we were ready to rip up! 10/10 recommend!
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November 2023 by John Shelton
We had the pleasure of meeting Tijohn and he was absolutely amazing. He was very personable and patient when it came to our concerns and questions. The ONLY way we will get our carpets cleaned is if he is the technician doing them. Thank you Stanley Steamers for hiring this young man.Service: Carpet steam cleaning
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November 2023 by Jennifer Andrews
I have been using Stanley Steemer for years to clean our carpets. Today’s crew of Chris & Ty was outstanding! Stains on the dining room carpet disappeared. Chris looked at our kitchen floor, and tried a product used to strip wax from floors - and it worked! I have tried many products to clean our floor without success but now the floor is clean! Thanks!Service: Carpet steam cleaning
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October 2023 by Chrissy Edwards
Dujuan & Tyjion showed up on time and were very professional. They came to clean my sectional sofa and did an outstanding job, considering I have 5 Golden Retrievers in the house.Throughout the clean they would ask me if I saw any spots and/or wanted them to go over anything. When they were done I went over the couch and they did a very thorough job. I did not see any spots I needed them to go over. My couch is like new again!!! They even mopped up the floor before they left!Highly recommend these guys and Stanley Steemer. They are an outstanding asset to the company!Cheers!Service: Upholstery cleaning
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October 2023 by Donnie Reid
The two guys that did my job, 16x15 area rug were great! They were within the timeframe I was given and did what it took to get my carpet clean. Thanks and it’s not the first or last time I’ll use them. Highly recommended!Service: Carpet steam cleaning
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October 2023 by Maddie A.
They charged me for four rooms when I specifically asked for 3: the master bedroom, the living room and the dining room. They refuse to give me a refund. Just a gift card for another cleaning. I don't want another cleaning for them to overcharge me again. I told a customer service representative and the technician the day of the cleaning just those three rooms but the technician cleaned the extra bedroom. Then I got the invoice and saw the master bedroom, living room, dining room and front bedroom were cleaned. I called back to ask for a refund and was told the manager would call me. AGAIN I explained to that representative and the manager that I told the technician to only clean the three rooms I specified. I wanted the master bedroom, living room, and dining room cleaned not the front bedroom. The manager said he would call me back and instead someone else called and said the manager told her he could only give me a gift card because the technician said I told him to clean all four rooms. On top of that, the manager said I told him on the phone I didn't want the dining room cleaned. I NEVER SAID THAT! I have been unbelievably clear and consistent to everyone I spoke to in this whole process. This is extremely unprofessional. I told the woman who relayed the message from the manager to have him call me and he has yet to call me back. It's been two weeks.
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September 2023 by Jocelyn Randall
I am surprised that the company serviced my area but I am grateful they do. Eddy & Peter did a wonderful job! They were on time, fast but efficient. They communicated with me every step of the way from the time they arrived. Highly recommended!Service: HVAC duct & vent cleaning
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September 2023 by Ryan Brooks
These guys did an amazing job! We had a huge dark stain in the middle of our hallway that has been totally removed. They also revitalized our downstairs area rug, it looks brand new now! The deodorizer also made our house smell amazing! I would highly recommend these guys!
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September 2023 by James merrill
Chris was very polite, professional and informative. He worked quickly and called my attention to issues that he discovered while cleaning. My experience with Stanley Steemer was just the best! I highly recommend their services!Service: Carpet steam cleaning
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September 2023 by Kasandra Cortes
I LOVE TIM!!!!!! My family and I just moved to Virginia. We had an unexpected emergency at the house and needed a deep cleaning right away. When Tim came over and did a walkthrough with us he eased our minds right away. We have been unbelievably stressed with the move and all the emergency fixes we’ve had to do and Tim truly brought some well needed joy and laughter into our home. He had us all laughing, joking and seeing the brighter side of things. We even invited him to our Thanksgiving dinner. I hope he comes! He fit right in to our home like he’s been a long time family friend. Great person and amazing employee. He knows his stuff! Gave us great advice and the results in our rug showed. Thank you!
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August 2023 by Dannita Trice
Lawrence and Marvin were outstanding and went above and beyond to do a professional job, walk me through the process and to be incredibly helpful in my grandmother's home. They thoroughly inspected the areas requested for cleaning, and explained their services and/or removed any I'd requested that they could not do before getting started. Lawrence graciously helped me disassemble a bed and even treated pieces of the wood for mold. Both even helped with changing a light bulb on an extremely high ceiling. I'm so thankful for Martin and Lawrence. Not only did they do a quality job on the paid services, they were knowledgeable and friendly...simply good people who have really helped me in my grandmother's home. I was already a fan of Stanley Steamer; I now intend to be a lifetime customer. Thank you, Lawrence and Marvin!Services: Carpet steam cleaning
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August 2023 by Kris B.
I was quoted a price and when the technician got here he tried to upswell with deodorizer and sanitizer, and told me my basement was actually 3 rooms(it's not) He hesitated to tell me the new quote with a military discount. When I addressed him with how much to clean a basement, 13 stairs and a master bedroom, he said it would be $200 on top of the $316 , I was quoted! He is still here! He said he didn't mean any disrespect. I said it's a bait and switch tactic and I will make sure, not only will I never use them again, but that my friends, family and coworkers don't either. Now I know why they were able to send out a technician within 2 hours of my initial call! I had another guy quote $300 for the areas, but I would have to wait until sept. 5th! I will definitely wait next time! I still have no idea what I am going to be charged! Terrible business!
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July 2023 by Darrell & Deonna Peyton
The Team did an awesome job with professional and courteous service. The team was timely and made appropriate recommendations to meet our home needs. Will definitely use them in the futureService: Carpet steam cleaning