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November 2023 by Ant Versace
I will have to give it a one star just because of some of the employees and my experience. I left my laptop there for a week and didn't need it in a hurry, I called today and the person who answered sounded like they just woke up or high as a kite. They couldn't answer if my laptop was finished and couldn't find me in there system, I asked if it was the midlothian location and this man said he didnt know… Finally I arrive later in the day and they finally find my laptop just to tell me he “thinks” its a motherboard issue, I dont even think they touched it. I then take it to another shop nearby and they tell me in less than a minute it was my charging port. Just tell me you didnt work on it instead of guessing.
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November 2023 by cindy leggett
excellent customer service, made an appointment online, and walked in and was helped within a few minutes. Phone wasnt charging and he found the issue in about 10 minutes.Will go there again!!
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August 2023 by Josh McNamee
Best place to get your device repaired! I've used this place twice and the staff is great. I cracked my screen on my galaxy and one of the staff that helped me (Rain) was super professional and walked me through everything that would be done. The repair was done quickly and my galaxy looked great!! Thanks Rain!
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August 2023 by Charles James
I have had multiple experiences with this company and up until now, the service has been mixed but satisfactory. Today’s experience was horrible, the customer service was very poor. The gentleman lacked professional communication skills, and his tone was condescending and sarcastic. I will consider other options going forward.
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August 2023 by julia williams
The associate that helped me with my claim was Rain. Such a delightful joyful person. So easy to talk to and answered all my questions, even went as far as to explain what caused my phone to act so weird. Friendly, efficient and very professional. 5 Stars
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August 2023 by Fabian Alonzo
DO NOT USE! They push their Asurion + insurance only to find out that most things are not covered. Not to mention I was never told about a 30 day wait period for your plan to to start. BEWARE of the fine print!
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August 2023 by Maria Rose
This place has the WORST customer service I have ever experienced in my entire life. I am mortified. I have never felt so degraded and underserved. DO NOT BRING YOUR DEVICES HERE! BEWARE! I am literally shaking while writing this. As I was leaving, the manager even quipped, “I hope it’s more complicated next time.” Just distributing. There are many phone repair shops in Midlothian. Do yourself a favor and take your phone somewhere else.
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August 2023 by Erin McClaskey
Rain was very friendly and helpful! Highly recommend! He even took the time to clean out one of our other phone’s charging port.
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August 2023 by Lynn Downing
The repair was expertly done. The phone looked like new. The employee was knowledgeable, efficient and personable. Would use them again!
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July 2023 by Ginna Wagner
The staff I worked with was friendly and extremely knowledgeable about my phone. I had to return to the store as I forgot to ask something and they were just as helpful then as they were when I brought my phone in originally.
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July 2023 by Malissa Drayton
Talented, efficient, and extremely fast working. My broken device was good as new within a day!! Thank you again!
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June 2023 by Joni Baker
Got the liquid glass screen protector. Couldn't be happier. Love it. Only took 5 minutes for them to do it. Friendly and professional staff. Highly recommend.
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June 2023 by Wendy M.
Super quick and very easy to deal with. Son is happy to have a working screen...iPhone 13
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May 2023 by Brad
We had a superb experience at uBreakiFix today. Customer service was outstanding and over the top which is rare these days. I would absolutely return for this kind of service and recommend that anyone that needs repair service use this company. The representative, Justin, was extremely friendly, very personable, and obviously cares about providing great service to their customers. Top-notch! Thank you Justin!
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May 2023 by Brian Armontrout
Had a problem where my iPad threw an error and would not recharge its battery. I was advised of options and testing was done while I was there. I decided to have it fixed and the battery replacement was done quickly and professionally. I would definitely return if I have repair needs in the future.
