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September 2023 by Damina N.
the pharmacy is very slow. understaffed. i've been here for almost an hour (52 mins to be exact) for covid/flu shots and i'm just now getting them
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September 2023 by Bill K.
This store at 11,000 hull st Is so very slow especially compared to Polo Parkway - No matter the time of day or how many people are in line. Staff up!
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July 2023 by Bob B.
Pharmacy is super slow and understaffed. They closed down one lane and the one open is incredibly slow.
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June 2023 by Shadymist Kennel, LLC
The only Walgreens in the Midlo/N. Chesterfield area that has decent customer service. You can thank the kid that answers the phone and handles drive thru. The young guy with a 12 yr old. He should be running g the place. Altho the woman pharmacist I spoke with once there was very very nice and helpful too. But the guy, with the dog, is why we keep coming back to this particular store. ❤️
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June 2023 by Google user
The only Walgreens in the Midlo/N. Chesterfield area that has decent customer service. You can thank the kid that answers the phone and handles drive thru. The young guy with a 12 yr old. He should be running g the place. Altho the woman pharmacist I spoke with once there was very very nice and helpful too. But the guy, with the dog, is why we keep coming back to this particular store. ❤️
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April 2023 by Kasey M.
You all have constantly ruined my medication refills. You guys are the reason why I end up getting sick after running out of medication and being told I have to wait 4 days for a refill since your excuse is “I don’t have it in stock”. Other people take medication, how do you lazy people not have the audacity to make sure things are in stock? This is how people end up in hospitals, Walgreens!!! Fix yourselves or I’m going to CVS!!!!!!
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January 2023 by Malaika S.
Today I worked a long shift of 8am until 7pm. I came to Walgreens to pick up a charger because I left mine at work. I come through to Walgreens where there was only one line open which is understandable because it's late and all stores are like that nowadays. To get to the point, there was a rude male employee with red hair and a bulging nose at the register who literally snatched my item out of my hand then slammed onto the counter. He didn't even greet me or say hello like he did the people in front of me. He had a genuine lack of respect for me to the point where the customer behind him told him it was inappropriate and uncalled for. I did nothing to the guy & I even greeted him when I came into the store.He's lucky it was late & my phone was dying because otherwise I would have took my money somewhere else. As someone who works in customer service as well as an HR Manager, this was unacceptable. I will be calling tomorrow for the GM & asking them to resolve this issue because I do not deserve that treatment after I worked all day. I work hard for my money and where I spend it is MY CHOICE! I don't need some 25 year old with a chip on his shoulder to disrespect me when I am in a place spending MY HARD EARNED MONEY. How ridiculous. As previously stated, I will be calling for the GM and whoever owns this store to get this issue resolved ASAP.
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December 2022 by Dave
Avoid this pharmacy. Made an appt for a covid+flu test. First they had problems processing my insurance (ok, that happens), then after doing a covid swab in the drive-thru, they said I had to come into the store for the flu swab (frustrating as I've done both in the drive-thru at CVS, but oh well). I then had to wait for about 45min in a TINY blocked off corner of the pharmacy until the pharmacist finally came out to give me my flu swab (by this point I was regretting that I made the appt and ready to leave). I was told results would come within 2 hours. That evening I received my covid test result but didn't hear anything about the flu test. I tried calling, but the pharmacy was closed. Figured I would hear something when they opened the next morning... nothing. I called and talked to a lady that then investigated what happened--apparently they ran the flu test as a covid test, so they couldn't give me a result because they used the WRONG test. She said I could come in again to take another flu test. Seriously. And that was the last straw---I'll choose another pharmacy from now on and suggest you do as well.
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December 2022 by Hagen H.
I am super impressed with the pharmacy at this location. After having a terrible experience at Patient First, preceded by my usual pharmacy, Kroger, not being able to complete a refill after waiting four days, I was pleasantly surprised at the calm, professional, customer service from the pharmacy tech accepting my prescription and having it filled within 20 minutes, an hour before closing. Several days later, the Pharmacist actually called me to check to see if I had any questions because I was considered a new customer. I am considering changing all of my prescriptions to this location. Wonderful experience!
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November 2022 by Karen L.
I used the online appointment system to make a flu shot appointment for 5:15 PM and complete on line forms. Had to complete form again since only demographic data printed on form. Completed form and edited to get my eggless Flu shot. The RN gave me the shot. The whole process took 18 minutes.
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November 2022 by Brittney Glenn
The store part of this location isn't bad but if you need a pharmacy go somewhere else! They used to be great and the old staff was wonderful but they have made a bunch of very bad changes over the past month or so. The new staff is nice but extremely slow. If you need to call them expect to wait at least 45 minutes before they answer. The pharmacist is not helpful at all and seems to hate his job. Bring back Victoria and the old staff instead of getting rid of everyone that made that place run well.
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August 2021 by C Taylor
This is absolutely the worst pharmacy I've been too. Twice the automated call/text has told me my prescription was ready and both times when I've showed up, they tell me it's not ready and that they need to fill it. They never tell me when I'm picking up prescriptions when they are giving me the generic. I would not recommend them if you expect your medications in a timely manner or, if like me, you need a specific brand.
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May 2021 by kyle mestraud
These people suck
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April 2020 by Sally O.
I tried to get a prescription filled here and it was one of the most frustrating events of my life!!! I was a Rite Aid customer and unfortunately Walgreens brought Rite Aid out. I had stopped in at my regular Old Rite Aid and had my prescription switched over and all my personal information updated about two months prior to me even needing a refill. I went to call in a prescription and the pharmacist acted like she had no clue what to do since I was a old Rite Aid customer. I went around and around with her until I just hung up on her!! This is totally unacceptable and I will get this prescription filled here at Walgreens BUT you have just lost a customer...I am switching to CVS!! Very unprofessional and clueless!!! And on top of this frustrating event even though I had updated all my information two months ago they still had my old address listed. So once again I had to go through that again!
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October 2019 by Tj S.
SO I have been on 3200mg of a preventive medication to keep migraines away, this is an auto refill and has been for 6 years. Walgreens failed to contact my doctor for an auto refill and claim my doctor never responded. When I called my doctor they claim Walgreens never sent any thing to them, so I had to go to the emergency room and get a Demerol injection to eliminate my migraine. Walgreens offered no apology, every time I have gone to pick up my prescriptions I have had to wait even when they sent me a text claiming they was ready, they was not. The staff will ignore you while they are at the register. Never again will Walgreens treat me or my family like our business means nothing to them. I do not recommend using this pharmacy. The staff hides in the back and it is hard to get any one to answer questions about my medication.
