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January 2024 by Nancy Leonard
They charged way more than what they said. They could have called!! Over $2000 and then they say we should just trade it because the transmission is going out. I see several other reviews similar to this, and I wish that I had read them before taking it there.
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December 2023 by Geoff Tuck
I would not let these people work on a bicycle. But if they did it would take them two months to figure out it needs a new chain and another month to call and tell you about it. Don’t call and ask for updates or they get real mad. Horrible customer service and communication.
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December 2023 by Roy Strader III
What a rip-off. Wish l would have read reviews before giving this place my business.. They got me once but won't get me again!
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October 2023 by Tanya S.
if I could post no stars, I absolutely would. This place is a joke. they broke my mirror on my Cadillac last year doing a simple inspection sticker and we had to come back 3 times to get it fixed. we'll ok, we'll give the benefit of the doubt... we go back again to get another inspection sticker this year and they say they are "out of stickers". so we go back again the next day and they now say they can't do it because their bays are currently full. We'll sounds like someone got their license revoked and for good reason to me. Donot come here!
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October 2023 by Michael Ferraro
They removed my valve covers did a compression test and put it back together. They they called and said my bill was 500.00 cash. Which is twice what 2 other shops in the area quoted me today. Lessons learned get a quote up front they rip me off and it’s very sad and the owner said he would try to help me. THANKS FOR THE HELP.
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October 2023 by JOHN HUGHES
Robert and team go out of their way to provide outstanding service. The team at Town center is very knowledgeable and will diagnose any concern you have with your vehicle
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September 2023 by Kae T.
I love these people. Explained everything to this senior woman and both my vehicles are running great now. I've been back for small items and have been pleased each time. As for expensive? Check around. Everyone is expensive anymore. I wouldn't have spent any more or any less at another repair place.
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September 2023 by Tammy Athey
What a great team. I needed my radiator replaced in my 2015 Mini John Cooper Works. The radiator was definitely hard to find but Meg, with her persistence found it in Richmond. It is true, Town Center Complete Automotive is a bit pricey but they go to work for you and stand behind their service. THANK YOU MEG.
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May 2023 by Steve Kinsey
I'm typically not one to write reviews unless I feel strongly one way or another. In my attempt to install a new catalytic converter (4 bolts hold it on) two of the attaching manifold boltsstuds broke off. I finished the removal but without a lift or torches I threw in the towel and employed these folks to extract the studs and put it back together again using the parts I supplied. Initially I convinced myself to overlook the outrageous $440.00 bill chalking it up to convenience considering they offered a quicker turn around time. But what got me was the next morning when I started the car only to hear an exhaust leak. I soon discovered that they didn't even use the required gasket that was supplied and opted to use hi-temp rtv silicon instead of which inherently blew out! There is no excuse for this, even if the one I included was lostmisplaced they should have picked up one locally to finish the job correctly.Services: Exhaust
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November 2022 by Jan Wells
Thought i might have a nail in my tire—another mechanic too busy and recommended this place “by the big chicken” on Scruggs. I drove in on a friday afternoon; both Meg and Jay checked my tire immediately, then sent me on my way with a smile and a wave. I definitely will be back!Service: Tires
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August 2022 by Dustin Julian
These guys are great. I noticed that my water pump was about to go out in my truck, which obviously can be problematic and costly if not fixed before it goes out. I called a bunch of other shops, who were all booked at least a week out…way too late for a water pump issue. I called these guys and they said to bring it on over. They started work the same day and kept me updated on some other issues they had found from the previous owner of the truck, which they fixed. They had it done and called me the following day shortly after noon. I was extremely happy they were able to squeeze me in before it went out and get it finished before the weekend since I needed my truck back! Thanks Jay and Town Center Auto!Service: General repairs & maintenance
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August 2022 by Melissa Stiltner
Very personable staff and owner. I was just getting state inspection and was treated as if I was a long time customer. I will definitely take my car back when I need service beyond oil and spark plugs.
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August 2022 by Noah Robbins
Fantastic, honest service, my Subaru runs better now than it has since 2018 despite having it worked on by Subaru. Robert, Tony, Meg and Jay were friendly, kind and got me back on the road sooner than expected. Tony is a transmission wizard. Thanks y'all.Service: Transmission repair
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August 2022 by Elena Dye
They quoted me $130 for an oil change I’m assuming because I don’t look like I know that’s ridiculous. Next place quoted me 50. Lol. If everything is expensive because of how top notch and best of the best it is, why does the whole place reek of cigarettes and have your employees actively smoking while under the hood of someone’s carService: Oil change
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May 2022 by Darren Chartier
I'm so thankful to Jay at Town Center Complete Automotive for making our van safe to drive after it was damaged from hitting a wild animal. Jay made time to inspect our vehicle, order the repair parts, and came back on his day off to complete the job so we wouldn't be stranded any longer. It is truly a blessing to find people who are skilled in their job, really care about you, and are willing to make sacrifices to help others. Thank you Jay. God blessService: General repairs & maintenance
