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May 2023 by Brandon johnson
Was given a trailer with a flat tire no option to choose a different trailer or a different location. Was told to add air as a alternative. In which the tire was dry rotted on sidewall which left me stranded for a few hours waiting on roadside assistance. Did not get to complete what I needed to get done. Called roadside at first and also let them know I haven't even connected it to my truck yet. Was still instructed that I had to call roadside which made zero sense to me. Definitely a no go for me will not return!!!
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March 2023 by Tom Hodges
Okay I guess. Never had to hook the trailer up myself, and unhook it myself.
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June 2022 by April Viers
Most unprofessional piece of... work..."working" on 5/24/22 at 7pm. She told us the U-Haul truck was over $4000 because she is lazy and refused to get mileage off of the truck or even assist with getting it. She did not check the truck for damage. Truck was dirty on the inside when it was rented- sprinkles and other food all over the bed. Then the... attendant... (for lack of nicer words) refused to give the manager or owner contact information after telling "my big behind (not the word she chose) to leave" ? That's OK, the building permit is in the window.
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April 2022 by Tracy Faw
CUSTOMER SERVICE, SCHEDULING AND ANYBODY THAT I'VE DEALT WITH IS ALWAYS AMAZING... PLEASURE ALWAYS. ?
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July 2020 by Juliet Milann
Fast checkout!
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November 2019 by Dharmendra Patadia
Well equipped
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June 2019 by Mary B.
Worst U-Haul experience ever. Sent us across large parking lot to find our own trailer. Never checked that we had appropriate tow vehicle. Never asked if we needed any assistance. Only after we returned stating that the electric plug was much too short, did we get any assistance at all. Staff has negligible U-Haul expertise and did not recognize that our tow vehicle hitch ball was too large to accept any U-Haul trailer. It took over an hour from our arrival to get a refund and have the reservation cancelled. Office is a somewhat sketchy gas station mini convenience store and that is clearly their focus. Complete waste of time. Check reviews on UHaul site to see that our experience was not an isolated incident.
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February 2019 by kelty jansen
They gave us a trailer with bald tires on it and me and my husband ended up putting our lives in danger by hydroplaning into the middle of the median on a very busy highway. We got stuck and had to wait 2-3 hours for a tow truck. It ended up denting my car.. 10/10 do not recommend renting from Moneta uhal. And also every time I call the phone “doesn't workâ€
