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June 2025 by Larry Conaway
I wish I could give negative stars here. The carrier has been writing return to sender in my mail for a few months. I called into the Moneta location and was told I “have to meet the carrier at the mailbox to tell them I live there now”. WHAAAT!!!!! Now I can’t get my diabetes supplies and the clerk on the phone said “not my problem”. I’ve called other post offices and have been told this isn’t a thing, that if there is a name and address on mail it’s supposed to be delivered to that address. (I called 7 other post offices).
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June 2025 by Thomas LaBelle
They keep delivering my mail to a different address total incompetence.
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December 2024 by David Wilson
Package delivered to the wrong address I have received five packages for my neighbor over the last two months. They refused to deliver it to the correct person and keep dropping it off at my house.
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November 2024 by A Billings
About to have this post office investigated for theft of a priority package that was scanned in here, but never sent back to Marion, VA. This was mis-shipped from Roanoke & barcode updated last week & promised it would be delivered. I sent envelope priority mail from GA & will drive 6 hrs to investigate this myself if my niece doesn’t receive her package next week. Yes, it’s that important to me. I suggest you check for mis-shipped items & get this package sent to proper destination in Marion, VA immediately!
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September 2024 by Jenny Hottinger
Mail is left in the rain. Mail is put around the back side of the house where it is less frequented. Refuses to leave mail on the front porch. This person’s boss could care less.
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August 2024 by DrubiDrew
Great people at the counter!
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August 2024 by A Galway Girl
The WORST. What a JOKE. Mail carriers DO NOT deliver mail in 2024. Our house was built on Scruggs Rd in the 80’s and we get messages like:
“Package returning to seller because recipient is an unknown person or has unknown address.
Moneta”
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July 2024 by Chris Fried
Constantly receiving other peoples mail, problems several times with outgoing mail and the topper, put in a hold mail to start del back on 6/26 and just recd my mail today 7/1!! I tried calling the Moneta PO but it is impossible to get them or get a choice to complain about service! Its been terrible for a while now, should we just accept that bad service is ok or is the PO going to do something to improve?? Frustrated.....
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October 2023 by Caroline May
Trying to contact the Moneta Post Office is impossible. Attempting to contact a "human" is impossible utilizing the 800 number. Absolutely ridiculous! USPS left a note in my mailbox regarding a package that needed to be signed for. I was not here and no second day delivery was made nor could I contact anybody!!!
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September 2023 by U.S Magazine
My dad’s Christmas gift has been there since December 5 jerks won’t even answer the phone.
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January 2023 by Gale Clark
Today marks the third package that has been left at the street on the ground beside the mailbox. The front door is 25 steps away. This is unacceptable service. Plain lazy and irresponsible.
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January 2023 by 77Swan
My dad’s Christmas gift has been there since December 5 jerks won’t even answer the phone.
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September 2022 by Rokn Robn
There recently about 4:18 p.m.. This office closes at 4:30 p.m. Had 2 pkgs to mail. This was the day Ms. Nance belowentioned the unruly patron. I got behind him & the worker yells out I can't help anyone after the gentleman because "I have to close my window at 4:30" She further stated she had a customer with multiple pkgs & there was about 8 in line. I left but then thought hey, I think they r supposed to wait on u until they close. That has been my experience elsewhere. I went back & got in line behind the man again. Another lady came in behind me. Again the olderish worker yelled to us that she can't serve anyone past the man. It was 4:24 & the door was still open & I left. She couldn't have closed the window at 4:30 w all the others in line.
I went 25mons away to another p.o. & mailed my pkgs the next day. I asked the Supervisor of that P.O. & he said that standard practice is to lock the door at closing, wait on those in line before closing!
I have heard the management in Moneta has gone DOWNHILL with a newgr & employees who have been there 12yrs or more have quit because of it. I see why....
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April 2022 by Katie Garland
still can deliver my amazon order of dog food but can deliver everything else
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February 2022 by alysha grace
Doesn’t deliver your package or doesn’t deliver it to the right house if they do have had multiple problems with this usps and they don’t answer their phone
