Propane in Mount Jackson, VA

“We are new to Hotlzman Propane. As part of their service they check gas lines for new customers. Pedro Barron came to my home and my sons home two days later and checked our lines. They made appropriate repairs and adjustments. Both men were friendly, respectful and courteous. They were also professional and personable. I called the company to let them know, which is not something I typically do but we've been very satisfied with the top notch customer service we've received.”

“The crew who relocated our tank were excellent. On time and communicated with me so we were in sync. The last customer service agent was also great. He discovered that there was a notation in our file requiring the tank to be relocated (approx 10 feet). All 4 or 5 agents I spoke with over a 3 week period when I was tying to get a refill kept giving me a delivery date. When I on 3 occasions asked if there was something preventing a delivery I was told there was not. One agent went as far as to say he had removed an exemption and the next 3 agents agreed there were no exemptions. That last agent not only saw the exemption immediately, he scheduled a crew to relocate the tank 2 business days later. During this 3 week period according to your website the price per gallon increased 50 cents. So I recommended the first agents receive remedial training on exemptions.”