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July 2023 by Google user
Ashley at Bayport, and her team, are highly recommended. We had a need a few months ago, and she came through so well that we called her back when it was time to purchase a new vehicle. She was also very attentive and knowledgeable on the second go-around. We will be calling her again in the future!
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May 2023 by anthony vargas jr
The customer service was awesome, the attendant was warm and friendly and answered all my questions and was very patient with me.
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May 2023 by Pamela Arms
What a great place! Ginger in the Newtown Branch was fast and well versed on every aspect of her job! Thank you for making my life easier!
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May 2023 by Russ Garrett
A truly customer focused company. My experience has been highly positive. Obviously a great culture and outstanding employees. Other banks and lenders I've dealt with since I moved to VA could learn a lot from these folks. Getting a motorcycle loan was never so easy.
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March 2023 by Mike Mills
We highly recommending working with the branch manager at the 37th street (original) branch in Newport News, Ashley. She was very easy to work with, she put us at ease, she was very informative, and she actually made the process of applying for a loan and membership fun in our experience! She hit a home run with us!
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March 2023 by Elliott Hill
BayPort is a great place to start building credit. They are insightful, and take their time to answer all questions f your questions. Plus there loan officers are great, and you receive an answer fast. I recommend any one to choose BayPort.
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March 2023 by cbproperties va
Mortgage process and rates are fantastic. I will definitely do business with Bayport CU again.
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November 2022 by Lloyd Stephens
Jennifer Little and everyone we dealt with has been terrific always very friendly and willing to help in anyway they can cannot save enough great things about Jennifer. She has helped us with several projects and also herself several of our customers she is a terrific resource.
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November 2022 by Tamika Tindell
I've been with Bayport now for at least 8 years and I must say this is the longest I've ever had a bank account and I really like this establishment they have done a lot for me and I don't see myself going to no other bank.
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October 2022 by Cynthia Sweat
I am very grateful for Bayport. They have been a lifesaver for me. They helped when others turned me down. True bank service when there is a need. More banks should practice. Credit score don't mean you don't pay your bills and neither does income. High 5 Bayport!!!!!
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July 2022 by Jessica King
I Iove Bayport! I have had nothing but positive expierences from the tellers, call center, loan servicers, and financial advisors. As someone who had my identity stolen for almost 20 years Bayport helped me get my financial goals in place and my credit back to good standing! The bank I had previously basically kept telling me there was nothing they could do to help me.
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June 2022 by Jerome
Please avoid this credit union at ALL cost. I'm warning you now. I previously had a car loan through them, so I applied for a different loan once my old loan was paid in full. I received the approval from them, so we proceeded the loan process. The loan agent that I was assigned to (NICOLE WATERS) made the process extremely difficult and even hung up on me during the middle of a call. I had to call numerous of times throughout the week just to get in contact with her. She claimed that I was "rushing" the process after submitting all required documents. She was never available to speak with, and the times that she was available, she provided no real clarity or direction as to the next steps in the process. I have NEVER experienced customer service as bad as this. All I wanted was to get things moving as I was in need of transportation. The loan agent came across very inexperienced and not knowledgeable of her job. The same week, I went to my other credit union, got approval, and here I am a week later driving the car I wanted. PLEASE avoid Bayport at all cost, they will give you nothing but poor customer service, poor communication, and a hard time for no reason. After 7 years as a member, I have decided to never do business with Bayport again. So thank you Nicole for ruing the reputation and pride I had for Bayport Credit Union.
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May 2022 by Keith Cordova
You authorized a $60,000 loan to someone pretending to be me. You didn't even make an effort to check. When I (the real one) called you asked if I had a twin? Were you being serious? I've never been in the state of VA. Thank you for causing the headache of identity theft due to your lack of due diligence. 0/10 would not recommend. avoid this place unless you are a theft.
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April 2022 by Victoria O'Tool
Honestly, I don’t have a ton to say about the bank in general, and the services they provide, because I’ve only had an account with them for a month, but I’ve had a great experience with this bank.The customer service was fantastic, staff is always kind, and they do a TON in the community. They do so much more than Langley. They come into schools and give finance lessons and do interactive activities with students. They are heavily involved in the community and do a lot.Bayport offers grants and scholarships for high school and college students.I’ve had a great experience with this bank so far.
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January 2022 by Tyesha Hawkins
Absolutely the worst credit unit you can choose. They rearrange transactions in your account to reflect negative balances so they can charge you overdraft fees on money that is in your account.
