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December 2023 by Kaila
I don't appreciate how this credit union tried to contact my family members regarding a private debt matter
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November 2023 by Dwayne Thomas
Marcus is the gentleman that I suggest you ask for at Bayport, he is very informative about their products and will cater to your specificneeds.
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October 2023 by Ebony W.
Posted by: Nikki21 | 9 minutes ago | Edit First and foremost I've come in contact with some mean people in my life but Bayport takes the cake. I've never been talked to as if I were the bottom of a person's shoe. I was late on one car payment and called to let the rep know, you would've thought I stole something out of their purse. These women were nasty and insulting. They reported me to the credit bureau, froze my account, and debit card. and created a hardship!!! Over 1 payment!!! I pray nothing ever happens to any of them. I truly do. I pray they never go through any hardships or ever have illness, experience domestic violence, or anything that may turn their lives upside down. Life happens and sometimes you have no control over the when, why, where or how. I pray they have someone as kind as Stacey but I pray Stacey keeps her head and virtue. It's easy to laugh and mock people when you get around others or you've had hard day, but one thing for certain you can be humbled. In these days you have to understand trouble and hard times are never far, just pray you have the strength to get through them!!! Bayport is not the bank for real people or real problems. They really need to train their representatives on emotional intelligence, empathy, problem solving, compassion, and people skills!!! It's ok to be human and to feel!! Crazy..1 payment. Sad times.
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September 2023 by Paul M. Shurak
Super friendly helpful people
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August 2023 by Breanne T.
I'd give a zero if I could! BEWARE!! This is the Providence Road location in Virginia Beach, Virginia.WHATEVER YOU DO...don't use this bank for your business account!!! DIANA AT THIS BAYPORT DISCRIMINATES!! If she doesn't KNOW you, she makes her own rules! DIFFERENT RULES FOR DIFFERENT FOLKS!!! She didn't even want to provide free notary services until my husband had to remind her,,,FREE FOR MEMBERS!!!! She was completely rude and unprofessiona!! Will be taking our account elsewhere!!!
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August 2023 by Richard Tong
Excellent customer service with a positive attitude. Very knowledgeable in finances to better my credit scores.
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May 2023 by Jojo L.
This credit union has a horrible customer service. They just want your money without regard for your financial well being. Their poor customer service was designed such that they will make money from you. When it became clear to me that this is the case, I paid off my auto loan and closed my bank accounts.
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April 2023 by Lloyd P.
The credit card transaction listing does not show a running balance and only shows history for a few months. Their excuse is that the data comes from an external source and, as such, that data is not imported to their system.
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March 2023 by Krista B.
Great customer service! I love Bayport employees are so kind and helpful. They really go above and beyond to help members.
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February 2023 by Sade M.
For one, they are not open on Saturdays (which I didn't realize until I opened the account bc I've never seen a bank that was closed on a Saturday). Next, they literally flag most of my purchases as FRAUD. I'm constantly having to call a 800 number and verify that it's ME using MY card!!!! God forbid I have to use my debit card for a life or death situation and it declines smh. I'm working on closing the account. It's not worth it. I also have a account with Navy fed and I never have any issues with them. I'll just stick with them.
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January 2023 by Geoff Spangler
Very pleasant and professional staff. Nice location. The size of the business is perfect and spread out nice. Ask for Jasmine, she is an excellent account manager.
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January 2023 by Earl Woods
Super helpful. Incredible Queens at this location.
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October 2022 by J W.
Where do I start? This credit union is the worst! I had a car loan and a checking account with them. The checking account ended up being charged off (overdrawn) but I'm still making payments to bring the account to zero. So because I'm still making payments on my checking account, they won't release the title to my car even though I've paid my car off. They claim because I have a charged off checking account with them, they won't be able to release the title to my car loan until the checking account is paid off too! So now I have to keep paying taxes on a car I don't even drive anymore because I can't get the title and stop the taxes on it. Is that even legal for them to hold my title like that??? For what it's worth, don't get a car loan and another loan with them. If I could give them no star I would!
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October 2022 by Drewry T.
They closed my account due inactive and KEPT the funds in it. I have spent over a hour trying to get MY money back. I wouldn't bank here. PS. My account was in good standing!
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October 2022 by Emily F.
Never get a loan through this bank especially if you have your bank account through another bank. My husband and I had 2 car loans through them and once we paid off the vehicles a customer service agent over the phone walked us through how to stop the reocurring payment and assured us it would take care of everything. Well the next month they continued to take out another payment and told us we had to call our bank to stop it and refused to take responsibility that they lied to us. Also I have a POA to take care of things while my husband is deployed and they refused to accept it saying my husband had to bring in the POA to get approval from the bank that I can do business with them while he is gone, which is BS! That's not how POAs work. This bank is only after money and will screw anyone they can and make situations more diffcult than they need to be. Also if you call to get help you will be told something different every time you call. Stay away from here!!
