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December 2023 by Taya Six
I get it, they're not responsible for things left in the car, but if you're going to save my tums you can have the integrity to give me my cash back from the center console. I was more than willing to leave some back as a thank you. I just wanted the $20 I got as a Christmas present back. One car cleaner man with what seemed to be a speech or other disability became rude but the girl I talked to offered to cash app me. She was super kind and I appreciated her offer. However, I won't be renting from Avis or Budget any longer
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November 2023 by Anita Robinson
Renting a car from Budget was fast and easy. The price didn’t change when I arrived to pick up the vehicle. They didn’t try to sell you anything else other than what you purchased.
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November 2023 by James Smail
I showed up at the Budget counter at the Newport News airport with a confirmed reservation at the pickup time listed on my reservation. I even checked in online about 45 minutes before my scheduled pickup time. When I checked in at the counter, I was told that I would need to wait about 30 minutes before I could get a car because “there were no keys” at the counter. I have now waited 45 minutes and still have no car. This is pathetic customer service. How long can it possibly take to run a key up from the parking garage to the rental counter?Update: I have now waited over an hour and still no car. The person at the desk says that all of the keys are “with the drivers.” These mysterious drivers seem to be missing in action. I even walked downstairs to where the cars are kept, and there’s not a soul in sight. Do not rent from budget at the Newport News airport.
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October 2023 by Regina McCallum
My rental at the Newport News/ Williamsburg airport was fast, the agent was friendly and knowledgeable with any questions that I asked. I will most definitely rent again with Budget.
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October 2023 by Shay K
Great car and pickup service. I dropped a star because of the return rep’s attitude; wasn’t nasty, just didn’t seem to want to answer any extra questions
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September 2023 by Dan W.
WARNING: when renting, take pictures of both inside and outside of your vehicle before and after.The new game: assessing a cleaning fee for the INSIDE of the vehicle weeks after the vehicle is returned even tho the vehicle was far cleaner inside than it was when it was rented! Beware!!!
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August 2023 by Oscar Marmolejo
I rented a car for a week to travel from Virginia to NEw York city with a tire that was low and the passanger front tire completely worn out and showing the wire. They really put my families lives in danger. Very unsatisfied
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August 2023 by Michelle Lamont
The agent that took care of me for check out happened to be the same agent when I returned the vehicle. She was professional, welcoming, friendly, knowledgeable and made my experience very comfortable and relaxed. I wished I remembered her name. Thanks young lady you are awesome
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August 2023 by Cryssie Johnson
If there was a 0 star option then that's the one I would choose... do not rent from these non- winners... I repeat DO NOT RENT FROM BUDGET!!!... I'm not even a smoker due to prior medical issues and this company charged me the smoking fee ? anyway... are you ?? kidding me?? So plz don't get robbed like I did... rent from a better company. ??
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August 2023 by CHRISTINA DIGREGORIO
Easy website to reserve without paying until you pick up. Professional and friendly staff at Newport News Williamsburg Airport and easy drop off at NIA. Very cost effective.
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June 2023 by Deborah Reese
Everyone we made contact with was extremely friendly, very easy access to the rental car, very clean car. Loved it thanks a bunch. Newport News Airport was so well organized.
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May 2023 by Syreeta Howell (Sy)
The rental had to be replaced twice and it was not our fault. We were inconvenienced on our vacation time and all we got was 20.00 discount (from Newport News VA airport). After calling customer service and needing to explain once again what happened. Then they gave 100.00 off. Which to me is still not good enough because I had to waste time once again. When I returned the car for the finally time they should have offered a discount. That would have made it a little better, because then at least I knew the valued my business. But they didn’t value my business, we had to do must of the leg work andbe inconvenienced. So budget rental is not getting my business anymore.
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May 2023 by Anita Ahrens
Worst experience ever. Reserved a car, arrived at the airport and the counter was closed. Spent hours on Avis line only to find out there was no car. Eventually got a car from American. Terrible way to start my family vacation, very disappointed. Don’t expect to find a car even if you did the right thing and reserved one previously. Will never rent from Budget again and you shouldn’t either.
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May 2023 by Stephanie Jackson
EXCELLENT customer service! The staff at Budget Car Rentals was very helpful and made the process simple and easy! We enjoyed the vehicle and will definitely be using Budget again.
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May 2023 by Mark Berney
My flight to Norfolk Virginia was canceled and I was rerouted to Newport News where I had rented a standard size SUV. When I got to Newport News they told me they did not have a vehicle for me but would I like a pickup truck which had an open back. I told them I could not take a truck with an open back and they gave me a Jeep. When I got down to the cars the jeep was also a four-door with an open back. I am 74 years old and could not lift my suitcases in the backseat plus there was no room for the suitcases there. I went back and they finally pulled a car out of the return line which was a small Jeep Renegade. My original reservation in Norfolk was still valid and I was told when I got to Norfolk I could trade in this small Jeep and get my standard SUV. I drove directly to Norfolk and when I got there they had my reservation but told me they had no cars at all. My cousin who lives in Williamsburg had offered to drive me to Norfolk to pick up the car but luckily I told him no otherwise I would have been without a car at all. The small Jeep they gave me had over 40,000 miles was extremely uncomfortable noisy to the point I could hardly hear my wife who was sitting next to me. This has been the worst rental experience I have ever had. I would totally stay away from both budget and Avis because they are owned by the same company and couldn't help between the two of them.
