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November 2023 by Ed Kangs'
Completely satisfied with the professionalism of the staff at this shop. Very sincere thanks to Scott. A customer oriented and dedicated professional. He took time to take me through the entire process, informing me of all the details and what to expect. He updated me every week on the progress, and completed the repairs a whole week ahead of schedule. Scott goes above and way beyond to ensure his customers are happy. Kudos to him, the front desk staff, and of course the folks behind the scenes. Great team!
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November 2023 by A. Epstein
I highly recommend the Caliber Collision in Newport News. Scott and the team did an outstanding job from start to finish! I was consistently updated on the progress of the work and the job was finished ahead of schedule. The body work and paint matching was on point and I couldn't be happier with the finished product.
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November 2023 by Tom White
Too bad the slogan, "Like it never even happened!" has already been taken because that's what your damaged vehicle will look like when Caliber Collision has completed their work. Amazing results! Fast, responsive, and they keep you up-to-date during the whole process.
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October 2023 by Malon's Project
The service here exceeded my expectations; because I’ve never experienced this level of professionalism. The communication, and the overall customer care was only surpassed by the quality of the work. The only thing that I can add to this review is⭐️ ⭐️⭐️⭐️⭐️ five more stars.-Martez Gurley-ELDirector of ProgramsMalon’s Project, Inc.Services: Painting
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September 2023 by BosS TriNi
Great place to do business !! My adjuster Scott was absolutely the B.E.S.T. Caliber kept me well informed every step of the way and my car was ready for pick in a timely manner ! Living in Hampton I bypassed so many different locations just to pick the Caliber Collision on 9907 Jefferson Ave, Newport News, VA!Service: Body & Trim
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September 2023 by sherry shoen
Scott did an excellent job. The paint match perfectly. The work was done on time even though he had to replace the back door. He was still able to save a bumper sticker that my granddaughter had made that had special meaning to me. Thank youServices: Painting
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August 2023 by Caesar King
Caliber Collision did a great job repairing my vehicle after it was rear ended while we were out of town on vacation. Everyone provided great care, and was attentive to my situation. The repairs were done in a timely manner, and I received daily updates on the status of my vehicle. I would recommend Caliber Collision to anyone. Great service, great people, and your car will most definitely be taken care of. Leave it to Caliber, they will take care of you. Keep of the good work, and my Jeep looks greatServices: Tires
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August 2023 by Eric Foreman
I HIGHLY recommend this particular Caliber Collision! They are simply; super friendly, professional, talk/walk you through the process, VERY communicative, and the price was very reasonable. Furthermore, and they definitely didn't have to, they washing my vehicle and vacuumed the interior. It just seems like everything they did was to earn my patronage and they absolutely have it.Service: Body & Trim
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August 2023 by Shirley Wallace (Shayla)
This is a very friendly and organized facility. Awesome work done to my vehicle in a timely manner. Great team work. I will highly recommend Caliber Collision to my family and friends!
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August 2023 by Keysha Bene't
Caliber Collision was FANTASTIC. They were very informative throughout my repair process. They thoroughly explained the repairs and even finished a week ahead of the quotes time.
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July 2023 by Rich Hawley
Great work on my Accord although it took a little longer than expected, the results were very good.
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June 2023 by Wild An Ice
Scott and Team were an amazing bunch of individuals. I was constantly updated about the status of my Nissan Versa (which was ALLEGEDLY backed into and bludgeoned by a FedEx vehicle) and let me tell you that damage was insane. They’re miracle workers and if, God forbid, another delivery vehicle wants to try their hand and destroy my car again (ALLEGEDLY) I would definitely take it back to caliper once more. Thanks again guys.
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May 2023 by Mary Nichols
Donna was beyond exceptional with her service. She caught repairs another owner missed at another respected body shop in Williamsburg. This was my insurance’s body shop, and I was hesitant because my Telluride is brand new. A tree branch fell on the front hood and did $8, 500 worth of damage.(other quoted $2,500)Donna stayed in touch and communicated through the entire process. The repair work was also excellent. The only negative was a delay in getting my car back due to poor service from their subcontractor that calibrates windshields. They kept breaking appointments. I was suppose to get my car on a Friday morning. I was not able to get it until the following Tuesday due to 4 or 5 missed appointments.Fortunately, Donna offered such great service, she saved our customer experience.I was planning to write a review on her service even before we finished because she impressed me so much. I was impressed from the customer service and knowledge of services offered in comparison to all experiences, not just carrepair. She deserves the highest star rating.Thank you,Mary NicholsServices: Painting
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April 2023 by Vernetta Hedgepeth
This was my 2nd accident in a year and Caliber fixed my car both times. I receive EXCELLENT service. They updated me every step of the way. My car looked brand new both times. I highly recommend them to anyone with collision damage.Service: Body & Trim
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February 2023 by Donna Logan
The service was outstanding the work was outstanding. I am very satisfied with this caliber on Jefferson Avenue during employee were very informational on when my car was going to be ready, do not have any complaints.
