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November 2023 by nvr4get911
I had my vehicle towed in because my starter went on my 2011 Mercedes e550 on September 5th. I was able to pay on the bill bit by bit. DJ and Mike worked with me and, I was so grateful for that. I was in school and just needed a break. These guys are awesome for that. They completed the work and, I was so happy. I wanna thank Bob and everyone who worked on my car. They understood my situation and came through. YES, I AM A REAL CUSTOMER. If you just need a break. Talk to them. They are more than accommodating. I'll ALWAYS bring my car back to them. Thank you again guys.
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November 2023 by Gaynell Drummond
There I was stuck on the Southside with a broken down 2005 minivan that's in really rough condition 2 days before the Veterans Day weekend. I called my familiar mechanics and they all said they could not get to my car before the following Monday. This particular weekend I had some demanding obligations that I needed to attend. I needed my car. While talking with AAA for towing, I queried if there was a repair service that they could recommend on the peninsula; AAA recommended Professional Auto on Warwick Blvd. Once there, the “Pro Auto” team was immediately likable. AND that's not an easy label for me. Long story short, after a mountain of work; with cars ahead of mine; they fixed my car and stayed overtime to allow me to pick it up. And I am pinching pennies, the price wasn't too bad. I do understand that auto mechanics is a tough, cerebral job. I so appreciate the diligence, kindness and workmanship. Also, I received the cutest “goody bag” afterwards. You’ll have to go there to see what you get in your own goody bag ?.
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November 2023 by Edith Harris
I was recommended to try this Diagnostic Auto because another shop was looking for a problem and they found the problem. Sent me their findings and we went from there. Very professional and kind. I will definitely recommend this Auto Shop without hesitation. Their communication was superb!!! They even give their customers discounts and a gift bag! I am one happy customer. It is sooooo hard finding auto repair shops that has all of this for customers. Please try them today!!!!
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November 2023 by JAZZY 757
Everytime I come to the shop, everyone is friendly and professional, this time i had my transmission flush. They have reasonable prices and they take time to go over the process with you. I would recommend my family and friends to take their vehicle there.
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November 2023 by Devin Condon
Speedy service. Correctly diagnosed and resolved issues. Quick and easy online approval of proposed repairs. Option to pay over the phone, drop off and pickup after hours. Happy with their serviceServices: Steering & suspension replacement
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November 2023 by Jeanine Baggett
First time using these guys. The service was excellent, everyone was personable, and the turnaround was fast! Professional Auto Diagnostics will be my go to place from now on for all of my car’s maintenance needs.Services: Air & cabin filter replacement
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October 2023 by Imran Bashir
I went in for a transmission flush. They pre-warned me that doing a transmission flush may make it better or make it worse. Either way, they weren't liable which I agree to those terms because this transmission work. When they completed the work and I left to go home I had a nice 40 minute drive that only took me about 20 minutes because my truck works so much better. It never drove this well, even after I first bought it from the dealership. I would never go to another dealership ever again for any one of my vehicles. These guys are licensed and insured professionals. I couldn't ask for anything more. Thanks so much guys! I'll definitely be back because the work that you guys did was so well it should be illegal for me to go somewhere else!Service: Transmission
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October 2023 by Shonte
After dealing with 2 different service centers and being let down. Professional auto diagnostics and repairs got me right with no issue. Good pricing,good workers, and good time management. I will definitely be coming back for more work. And recommend anybody that needs service done to their vehicle to come here.
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September 2023 by Phil Miller
First time customer and had a great experience. Will definitely be using their services again.Services: Engine repair
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August 2023 by Maria Pidgeon
Professional friendly and upfront on cost detailed on work that needed to be done. Very efficient and work done on timely manner. I highly reccomend this place because their pricing is cheaper than most and their work is reliable. Will come back to this place always.?Services: Tires
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July 2023 by Brandon Dillard
This years inspection was a bit different to say the least. firstly, we went to LAS for an inspection there, he failed us for missing a gasket, would of been an easy fix just back off the spring bolts and put in a new one right? no the bolt snapped and was pretty stuck in there. We went to multiple places (4 to be exact) all quoting above 1,200. Finally said screw it lets go here, I've been to them before and my GF was skeptical at first. they quoted $1028 at first but 2 hours (after approval cause compared to all else that was a steal) we get a call, they had managed to get the bolt off and lowered the value of the repairs to $682. I was through the roof when DJ called and told me it was ready for pick up. Between Aaron (the best tech alive) and DJ (the best adviser) they not only got the bolt off they installed a new gasket and everything leading us to a passed inspection. Will 110% recommend these people for there work and people skills. Took about 1 ton weight off my shoulders.
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July 2023 by Battle Buddy
Fast service with online booking which is nice. Tried to float a bunch of add-ons on my wife (like replacing her K&N filter with a paper one). They did our state inspections without issues. This was a first test to see if we could use them for future repairs. Might try another place for regular maintenance.
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June 2023 by Brenden Goff
Great customer service and pricing! I really appreciated the real-time updates you get coupled with the photos and comments from the mechanic. Pricing was better than other auto shops in the area.
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May 2023 by Brandon Hommel
Since moving to Virginia Mike and the entire team at Professional Auto Diagnostics and Repairs always work Honestly, Efficiently with Care on my vehicle needs with detailed outlines of their services without trying to oversell me anything.Services: Air & cabin filter replacement
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April 2023 by Janiqua Goodson
I have to say that Professional Auto Diagnostics and Repair has to be the BEST when I say the BEST they are the BEST Auto business in VA. Whether it is just me calling in to inquire about anything that may be wrong with my vehicle; to me going up there and actually haven't work done from the first person I see to the very last person they are extremely professional, polite and honestly a pleasure to be around or to have work done on your vehicle. Not a lot of shops nowadays are people orientated and I love the genuine work ethics that they have, they are the ONLY place that I go to and trust my Vehicle with and I've been in Virginia 5 years now. I absolutely appreciate them!! If you haven't gone to them then I don't know what type of care you are treating your vehicles with just saying! I want to say Thank You to such an amazing team!Services: Vehicle Inspection
