Electronics repair in Newport News, VA

“Had a problem with an Alltek MPU. Left a message asking for advice/support late Friday evening. Saturday at about 1 PM I received a call from Alltek. I was really surprised and happy.

Owner walked me through several troubleshooting steps, then indicated the board needed more troubleshooting. He had me fill out an RMA form on the website and I sent my MPU board and lamp board back to him. The boards were delivered to him the following Wednesday. Late Thursday morning, I received an email indicating that my MPU board was bad.

He shipped (at no cost) a new MPU board and my lamp board (which tested good, he said) back to me.

This is amazing support, and the extra effort should be recognized.

This is my third MPU and second lamp board from Alltek, (no problems with previous boards, plug and play). I will only buy an Alltek product (if they make a board that I need) in the future as a result of my excellent service experience.

Many thanks for the great service and quick response!”

“If the Justice League and the Avengers ever decided to open a joint headquarters inside a Batteries Plus, I’m convinced it would look exactly like the squad that saved my phone — and my sanity. I walked in with a cracked screen and the emotional stability of a wet paper towel, and these legends assembled like Earth’s Mightiest Tech Support.

Not only did they repair my shattered phone screen with the precision of Tony Stark soldering a new arc reactor, but they also went toe‑to‑toe with a cellphone company whose customer service had the enthusiasm of a sloth on vacation. Where the phone company shrugged, the Batteries Plus crew rose. Where the insurance company tried to play games, these heroes kept their pimp hand strong — metaphorically, diplomatically, and with the righteous fury of Batman after someone touched the Batmobile.

The employees and the store manager didn’t just help — they tag‑teamed the insurance company like Thor and Wonder Woman double‑teaming a supervillain. They negotiated, advocated, and Jedi‑mind‑tricked the reps until my phone repair was approved faster than the Flash on a caffeine binge.

By the time they were done, I was as happy as a kid in a cake factory with no adult supervision. My phone looked brand new, my stress evaporated, and I left the store feeling like I had just witnessed a crossover event more powerful than anything Marvel or DC ever dreamed of.

Batteries Plus didn’t just fix my phone — they restored my faith in customer service and proved that real heroes don’t always wear capes. Sometimes they wear name tags.”

“Jason was absolutely amazing from beginning to finish of the process at the store. Gave updates on the phone and gave advice on the phone itself. Thank you so much for your help today.”