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November 2023 by Ronald Alvarado
Earnest did a great job finding my shoes after I was told they weren't available. He is truly a guy that works for the benefit of the store and makes your buying experience awesome, shows kindness, rightfully. Truly a guy that deserves the best.
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February 2023 by Cyrous Bagheri
Got some shoes here, and had a pleasant experience.
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January 2023 by Anthony Boyer
Purchased a sweat suit for Christmas, was impressed
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November 2022 by Yvette D
I concur with the current reviews! The manager Erin was just awful! Because I asked for a printed receipt after the email one was not “instant” as I was told by the pretty nice guy who helped me.I could tell he did not want to ask her a thing and I soon found out why..total attitude she gave me for asking her to essentially do her job.The other employees besides the associate who helped me were not friendly either.As soon as I left the store I called corporate to complain because I’m new back to the area from Texas, Finishline is my family’s spot and we have always received great service and hospitality.They scrapped the bottom here so I will look elsewhere.
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September 2022 by Abel Retta
Terrible customer service and the manager Jennifer needs more training.
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August 2022 by Beatz by Big Ra
A lot of variety of shoes and the price isn't bad neither
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June 2022 by John F
Don’t walk run from this store. Went to buy a new pair of shoes for my son and had a horrible experience. (Not the first at Finish Line, should have learned my lesson the last time).1. First issue was I was told they no longer size customers because of COVID. Really? May 2022 no restrictions… my guess they use this excuse to due laziness and less to do with COVID.2. We were handed shoes still factory tied and filled with packaging materials. Please untie the shoes and had the customer the shoe ready to try on.3. Narrowed down to the shoe he wanted and wanted to try on both shoes to get the feel before we decided to buy and was told they only let you try on one shoe due to criminal putting on shoes and running out of the store. So the store policy is to treat all customers as criminals? Yes, that is the way to go…. Good luck. Not the business I want any part of.We left and went to foot locker, had his foot measured, handed the shoe ready to put on, and was able to tried on both shoes.DO NOT BUY SHOES AT FINISH LINE
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April 2022 by Candy Robison-Jones
Expensive
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February 2022 by Jawan Powell
Very friendly and attentive staff.
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January 2022 by Ahmare Foster
I legit watched patent bred 1s get back dooredOutta this store tonite to a local resllers family the guy on the register rang me up then he went to the back got a pair of patent breds seeen me looking put them back then when i asked he said none of them were for sale this store needs to be shut down ruining it for everyone not fair at all
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January 2022 by Bernadette Maynard
Great service clean store staff very helpful and polite
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January 2022 by Kevin Douglas
If 0 stars could be added it would be, for a retailer that depends on customer service there is none at this store. Staff thinks there the hot stuff on a exclusive releases, which leads them to delivering terrible service. Finishline should give staff basic customer service skills and management needs to be advised on how to deal with situations in a professional manner.(PATRICK HENRY NEWPORT NEWS STAFF). Corporate will be contacted and I hope for future customers your staff will deliver professional customer service, which is your job as a shoe retailer.
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December 2021 by Bama Johnson
If 0 stars could be added it would be, for a retailer that depends on customer service there is none at this store. Staff thinks there the hot stuff on a exclusive releases, which leads them to delivering terrible service. Finishline should give staff basic customer service skills and management needs to be advised on how to deal with situations in a professional manner.(PATRICK HENRY NEWPORT NEWS STAFF). Corporate will be contacted and I hope for future customers your staff will deliver professional customer service, which is your job as a shoe retailer.
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September 2021 by OLD TARGET
Rude wouldn’t let me try on shoes. Horrible customer service
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September 2021 by lovely me
I love finish line. Best place to shop for sales and latest fashion. The staff was wonderful and always asked for assistance. Labor day weekend finish line has massive back to school sales.
