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March 2024 by Tony Smith
Great experience great customer service Nikki was wonderful she gave me updates and the recommendations for my vehicle
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March 2024 by Quintan Brassfield
I set an appointment for nothing more than a tire repair. I show up to my appointment and am told I have to wait nearly 2 hours before they can pull my vehicle in. Of course I’m not going to wait when I have other priorities. What’s the point of making an appointment? And the nonchalant attitude from the woman behind the desk topped it off. Will never go to Firestone again.
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March 2024 by Caring Sister
Mr. Earl, the store Manager is very professional, knowledgeable and helpful! I recently met Ms. Nikki the service manager, she is a great asset to Firestone as is the service technicians! The customer service is why I continue to bring my vehicle to Firestone!
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February 2024 by Scott Morrill
Timely and fast service. The lady working when I picked my truck up was very professional and courteous
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February 2024 by David Baker
Great job ? Nikki was very helpful
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February 2024 by Clifford McMillan
Nickki, provided great service
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February 2024 by Jisela Hester
Came in for an oil change but ended up needing new tires for the front too. It was all done in less than 2hrs. Alex and Niki at the front desk were kind and courteous, letting me know what was going on. My only complaint would have to be the cleanliness of the bathroom, but it does have a changing table, so that was nice of them to provide for their customers. Will definitely be back for my state inspection in a couple months.
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February 2024 by Matthew Pike
Outstanding service. Competent auto repair!
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January 2024 by Reynaldo Magana
This place is horrible I came in for an inspection and they ripped off my windshield wiper off, they also tampered with my brakes and other things they created issues just so I can bring it back and get it fixed, I’ve had other people go in for inspection and get they got they’re tires popped with nails on the side they do this multiple customers this place needs to be shut down
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January 2024 by Vickie Francis
I would give this first one 5 stars because Earl the manger took care of my problem after the Firestone in Williamsburg VA broke our window brake light during an inspection. Although the Firestone in Newport didn't completely fix the problem,, but aleast tried. Also, Earl was very polite and called me back every he said he would compared to Georgette in Williamsburg never called me back for 5 months.
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January 2024 by Jason West
They take forever, they are rude and I was just informed your appointment doesn't mean anything. I'm waiting on a simple alignment, I'm an hour and half in and they still haven't touched my car. When I inquired about it I was told I can just take my vehicle and go somewhere else. This is the worst Firestone I have ever used.
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January 2024 by Martin Pap
Had rear brake job, rotors turned, tires rotated, and inspected, all within a half day. Excellent & efficient work.
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December 2023 by Ed Rock
Appointment scheduling online was easy. Together we identified the problem and they fixed it. One of my Firestone tires was defective with a broken belt. I was initially told "We can't do just one tire" My response "Sure we can" I am not buying an extra tire I don't need. And so we did one tire. Folks were very helpful and got me back on the road. I am a repeat customer at this Firestone dealer. My only criticism is 1 hour and 45 minutes to replace one tire is a bit excessive. I will be back.
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December 2023 by Christopher Silva
They were able to get to me promptly with an appointment and ask all the right questions right off the bat. Dropped off vehicle and they contacted me with updates and notified me when my car was ready. It was a smooth experience with friendly, knowledgeable staff.
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October 2023 by Kailash Khatri
Worst place to get service. The management is messed. They need good manager to run the shop efficiently. Whoever manage the shop don’t know how to efficiently run the shop.Service: Oil change
