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January 2024 by Bobby Lightner
I reluctantly bought a pair of shoes on 15 Dec 23 as a surprise for my daughter. I was concerned about them not being the right size. I was assured, confidently by the staff that I can bring them back to exchange or to ORDER a new pair. My daughter has never had Jordan’s, and she cried when she opened them; she was so happy. They were unfortunately too small. When I called the store, they said it’s out of stock and they can’t order them. I told the person on the phone that I was promised they could. His excuse… Oh, they shouldn’t have told you that. The store lied to make the sale. They refuse to make it right, as they are not responsible anymore. They said I need to call around to other stores and I need to order them online. I asked why the store can’t make it right, as the store employee lied to me. They will not take responsibility and make it right. Such a common thing with business these days. The worst part, they don’t care. This employee smiled in my face, lied to me, and the store won’t do anything. I know the store could care less, but I will never shop there again. I have teenage daughters who will probably have at least 4 pairs of shoes per year. That equals 8 pairs of shoes a year, for the next 4 years, that will not come from that store.
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May 2023 by Laroy mobile mechanic
The service was great
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May 2023 by Jay
Love the variety of shoes.
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April 2023 by Virginia Supernova Slim
NEEDED MATCHING SHOES, AND THE MANAGER AT KIDS FOOTLOOKER FOUND 1 PAIR THEN RECOMMENDED I TRY FOOTLOCKER WHERE I FOUND THE OTHER PAIR!! TEAM WORK!! LOL
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February 2023 by Dee “MSs. Dee” Brevard
They made it real easy for us to make our pick ups out and inn less than 15minsGood shoe SIZE selection because thats always my issue when buying my size !Staff was on it they ALK had good customer service , checked to make sure we were satisfied and like I previously said they made it real QUICK AND EASY down to checking out my receipt was emailed INSTANTLY!!
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October 2022 by Shirley McKay
Fantastic store at Patrick Henry Mall. Great service and prices! They also give a military discount!!
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August 2022 by Thomas Evans
Lots of shoes, good customer service
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June 2022 by Hayley Jade Reyes
I went there Sunday 5/22 around 2pm to purchase the newly release Jordan 4 military black. I've ask one of the employee if do they have pair left so I can buy, he went to the back and grab a pair but the cashier said somebody owns them already, not just once but i saw 2 pairs. Clearly there is backdooring in this store and need to stop. A regular buyer like me deserves a pair.
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February 2022 by Johnson Johnson
The only reason why I gave this a 4 star... This store have been here since I was born. And to find out they will never be the same again. $100.00 for 4 pair of Air Force Ones... Versus today, one pair of those shoes cost $100.00 and they be hurting my feet as well. I just found not too long ago, they have a metal plate in. For what? Wi-Fi?
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January 2022 by miyah frosty
Friendly staff very helpful professional and prompt
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December 2021 by Lydia Clark
Didn't have the shoe however; he took the time to locate it in another city..Very nice worker..I went to Norfolk Va, 2 days later and got the shoes, that I wanted.
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September 2021 by lovely me
I love footer locker. Best place to shop for sales and latest fashion. The staff was wonderful and always asked for assistance. Labor day weekend footer locker has massive back to school sales.
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August 2021 by La Shonda Gullette
Footlocker's has definitely changed in the last 20 years they used to have wall-to-wall shoes but they didn't have that many they had the same as other stores and they were out of a lot of sizes do to the children getting ready to return back to school so needless to say we couldn't get shoes because they were already taken after asking for at least seven different pair
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August 2021 by Nyshae Gibson
Always friendly staff and quality customer service. It's my daughter's favorite place to buy shoes.
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August 2021 by Gwen Walker
They just need to have more on the shoes tho
