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February 2024 by Bluedragon*680
Love forever 21 sanrio angel collection. Will come here again.
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September 2023 by Kimberly Lomax
I was standing waiting for the fitting room. The employees probably a manager put the cart in front of the fitting room. So I'm thinking it's because a man in there. The man was helping his wife and he came out and said only one person, because I was waiting? She said no I'm shutting it down. I don't understand why she let me stand there in front of the fitting room clearly waiting for five or more minutes when she could have clearly communicated that to me. It's very simple.
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September 2023 by Racquell Llantos
Read the price match rules before visiting this store. I showed the cashier that I scanned the tags of the items I had to show the discounted prices. She proceeded to tell me it was different online. I could have pressed for it, and she could have matched both items ** to their own website - it was approximately a $13 difference for me. However, I now see the poor customer service and management reviews, along with the sweat I broke in their dressing rooms with no a/c, that maybe it was better that I left and should not dwell on it any longer. I still purchased my items, but I won't recommend this store to anyone. I really wish they did not close their *Hampton* location. That location was “better” kept, and I could find the items I was looking for every time, and staff were friendly and knowledgeable.
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September 2023 by Andrea Garvey
I come here because my daughter likes this store and this is the closest to us but I always leave in a bad mood. The manager is always so rude. Prices never ring up as advertised. There’s always several people at the register hanging around and only one register running. This is hands down the worst Forever 21 I’ve been to.
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July 2023 by Chai Banks
The manager was very rude after she and her employees made a mistake by not advertising that after you buy a body suit that it is refundable.
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June 2023 by Elizabeth G.
Absolutely horrible customer service. Manager should be fired for discrimination (black women, middle aged)! I have always been a faithful customer to Forever 21, and as soon as me and my hispanic friends walk in, we felt almost targeted. We were followed around the entire store by the manager. She did not have any sort of employee lanyard or tag, so we assumed it was a human trafficking scheme. She then proceeded to record me and my friends as we were walking around the store. We have never experienced anything like this, so we immediately left the store. We were horrified and confused that we decided to go in to make sure she was an employee or if she was trying to record us for human trafficking or who knows what else. We ask another employee who she was, and she proceeded to say that was her manager. She noticed us talking to the other employee and quickly came to her defense to say she has a right to follow whichever customers she wants around the store. Completely unacceptable and degrading!
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February 2023 by Melissa L.
As this Caucasian woman checked out today, I, a black woman, was in line behind her. When it was my turn to be checked out after she was finished, the same Caucasian cashier, "Cynthia," walked away and said, "I am going to eat my lunch, I will get someone else to check you out!" It is evident that the blanten rudeness was unneeded and unjustified.
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November 2022 by C Huff
My daughter and her friends love shopping here. I do recommend a parent notice what there teens are buying. There are a lot of items that are for 21 and over. A little too mature. But the store is nicely laid out and good prices.
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November 2022 by Thomas White
My daughter loves the selection of clothes and I love the prices and customer service thank you for everything.
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November 2022 by Evan T
Worst return policy in the business. No wonder people don’t shop there anymore. Lesson learned. Never again.
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August 2022 by Olivia A Baldwin
Shop elsewhere!! The dressing room closes over an hour BEFORE the store closes, so if you need to try before you buy you're SOL! The staff is rude & the music is so freaking loud you can barely hear someone that's right in your face. Felt like I was at a club.
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June 2022 by Florence Taylor
Store is always a mess, especially the jeans (which they only carry the same 2 or 3 sizes), guess they also have no AC in the store, and you either get rude customer service or just none at all.
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February 2022 by Tiffany Pletcher
Nice store , very nice staff and everyone was very respectful by wearing masks and social distancing.
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December 2021 by Lynn U.
This location needs training or a leader who can help this store out. My bf's daughter bought some clothes and the security tags were left on some of them and also some items were missing. We went back the next day and while the tags were easy to remove, the manager had to go in the back to "review" the security tape for the missing items. There's also a table that has a 50% off sign, but the items on the table don't ring half off. The manager said it must not be on sale then. They did not want to honor the sale until i informed them that it was illegal to post a sale sign and not honor the price. I wasn't trying to be a Karen, but good lord these cashiers are rude af!
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October 2021 by PRINT MAG
I watched a manager sit on the counter while her employee had a line she only then proceeded to help when the cashier said something.Forever 21 does not teach customer service. I know, I worked there. The only thing they worry about it money. Don’t expect a lot from this place with customer service.Clothes wise. Go online.
