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November 2023 by Billy W.
They were very good and professional. The young guy in the Newport News shop was very experienced and professional, very nice. Will use them every time I need glass in a car or of mine my family's car. I have company vehicles that they replace on a weekly basis VerY HAPPY with thim!!!!
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November 2023 by Jaxson 10 yo boy
Wonderful people and great jobService: Auto windshield repair
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September 2023 by Steve's affordable lawn Care. Willis
Good prices, but they didn't put my inspection sticker back on .
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March 2023 by Zach Thomas
I have used Glass America on 4 different occasions over last 6 years and the technicians have all been very courteous, competent and efficient. The dispatcher is also very customer friendly and helpful.Service: Auto windshield repair
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April 2022 by Ashley W.
Our brand new expedition needed a new windshield due to a rock cracking it on the interstate. When I say brand new, we're talking 1,500 miles. American Auto Glass came and replaced the windshield and also left us 2 scratches on the vehicle body. One was 3 inches long and down to the metal. The tech didn't say anything, but rather just left it and I guess hoped we wouldn't notice. They have since been the most unprofessional company we've dealt with in a long time and continuously giving us the runaround. The guy we have been corresponding won't even provide us with his name. #sketchy He also stated he was just the 3rd party and we should be coordinating the fix (for his mistake) with his un-reachable paint guy. Upon looking at our cameras of the replacement, the tech had his feet/shoes all up on the sides of our vehicle doors and seats! I guess we are lucky they only left us with 2 spots of damage.DO NOT USE.
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April 2022 by Tina Cooper
Quick and easy to work with. Went for a rock chip repair.
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March 2022 by Donovan F.
Needed a windshield replacement. Called 3 places for an estimate this being the last. All locations including this one asked me if my car had collision detection and lane assist features that would need calibration. This place gave me the best price to i took it for service thinking they would calibrate my windshield like every other shop mentioned as well. After being upcharged $80 from the initial asking price and driving away with my new windshield. My 2021 kona gave me a warning message on my dash with 3 flashing lights for all of my cars forward safety features. When i called and mentioned that there was an error with installation he proceeded to say "it probably needs calibrated" when i asked why they didnt calibrate it after asking me when i first called if it had these features he replies "i dont have a 25 thousand dollar calibration machine" then when i argued why he didn't mention that they dont calibrate after discussing beforehand that my car has the features that need calibrated he then changed his excuse to "i thought 2021 vehicles and older dont need calibrated". This is a grown man changing his excuse after charging me for installation and failing to ever mention calibration wont be part of my windshield replacement after specifically asking me if my car was the type with those features. Embarassing and felt like i was arguing with a 16 year old. Dont waste your money here.
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September 2021 by Jamie Frentner
I got a quote online at the beginning of September. I had quickly scheduled to get my windshield replaced. I got a call the weekend before my appointment stating they needed to order a part for the windshield and they'd have to push the replacement back a few days. I then got a call the original day of the appointment stating they were here to replace the windshield. I was confused and told them I got a call from matt stating it had to be postponed because they didn't have a part in. They gave me the choice to reschedule or they can replace what they have and come back another day. I rescheduled. Then the next appointment time we had to reschedule again due to weather. But the tech never got back to me stating he for sure wasn't coming. Last I heard was he was going to check the weather and let me know. Now, the appointment today. The tech stated they still didn't have the part and were no longer accepting my quoted offer they gave me, which is the whole reason why I scheduled with them It was 4x the amount I was quoted. I am furious as this is all over a 3 week timeline and my windshield is still not replaced. A total waste of time! Would NEVER RECCOMEND!!!Service: Windscreen replacement
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August 2021 by Luci H.
My boyfriend and I got a crack across our windshield while driving in from Ohio, we contacted the Virginia Beach shop location on a Sunday morning and within minutes they kindly had us booked for 8:30 the next morning. They were very responsive and the same number texted for confirmation for our shop appointment the next morning. They gave us a fair price for the windshield, $673 for a 2020 Infiniti w/ labor which I cannot respect enough. The staff was fantastic, very entertaining and the whole service was done with the windshield fully replaced in under two hours. Great work by a local shop! Would definitely recommend supporting this business!
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June 2021 by Joseph Jones
The tech arrived early and performed an excellent job. He explained everything that was going to happen and what I needed to do afterwards. I will use them again. The job was done within an hour.
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April 2021 by Mark McGourn
Cheapest price and they were super quick and professional. I never write responses, but they won my business.
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October 2020 by Chessie Roberts
Glass America was amazing! The are courtious,understanding,ontime and explain everything. They ARE the glass replacement place to go! THANKS Glass America!
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March 2020 by C Beale1
I had a horrible crack in my windsheild and called on a Sunday. American glass came out on Monday afternoon and replaced it in 30 minutes. Dimitree and Leshay did a excellent job and explained the whole process as they were repairing it. I would recommend this company any day!
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September 2019 by Craig Doolittle
Ordered wrong glass 3 times, had wrong glass shipped over night 3 times. Took 3 weeks to get window repaired. They never answer the phone. Fortunately the answering service is competent.
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May 2019 by Melissa Jordan
After pulling me out of work to do a pre service inspection (pretty much to cover their rears, yet it backfired). The service tech was rude to me & apparently to my Husband, as well, calling him at work asking him questions about my place of employment. But when I got off work, I got in my car & my rear view mirror, which is NOT attached to my windshield was broken! It was dangling loosely from the roof of my car! Here, I sit 6 weeks later & they have repeatedly said that they are waiting for my mirror to come in. Here lately, noone answers the phone when my Husband calls. Definitely 4 thumbs down here. Sadly, they are who State Farm contracted with!
