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April 2024 by Ashley Cifaratta
Don't eat here. The lady handles the food with the same gloves she handling money with. ?
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September 2023 by Kristen Aaron
I can’t say enough great things about Great American Cookie Co. Not only do their cookie cakes tasting amazing, York provides excellent customer service. His icing artistry is top notch and he’s incredibly easy to work with. I highly recommend asking for York when you order your next cookie cake.
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August 2023 by Joy Clayton
Best cookies I’ve had in a long time
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July 2023 by Myth Called Love (MythCalledLove)
1st off the cookies are kinda expensive I bought 3 and it was something like 6 and some change. They weren't all the same size 1 was real small. It was early in the day that's why I don't understand why my cookies didn't taste all that great. Definitely on the hard side. Girl that waited on me had long fingernails and just used the bakery small sheets to pick up my cookies. I would hv liked it better if they wore gloves. Overall wasn't impressed.
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July 2023 by Hannah S.
My husband and and I just moved here from a different state last week, away from all family and friends. This is important later. My birthday was July 21st, and on the 22nd around 11am we went to great American cookie to order the smallest cake they had. Just saying "happy birthday", nothing special. They told us they had other cakes to take care of first but it should be done around 6pm and they would give us a call. At 7:30pm we still hadn't received a call so I was going to call them and we realized they closed at 7. It wasn't a huge deal so I called today (july 23rd) at 1pm (they didn't open til 12:30pm). I told them the name it was under and they told me it was picked up yesterday. I said no it wasn't, we were never called about it and we don't have a cake. They said they weren't sure but it was already picked up. I explained that we just moved here, had no friends or family who could've picked it up for us, and most importantly, we had no cake that we'd already paid for.The girl who answered the phone put it down and said "what are we supposed to do about it?" As if it was OUR fault they screwed up. She handed the phone to another girl and she asked me to repeat what happened, so I did. Now I was as nice as possible when I told her the story, but I told her we were either going to get the cake or get a refund because at this point it was ridiculous. She told us she would have a new cake ready in 45 minutes.So overall, the cake tasted good and it was nice they had it ready so fast (the second time) but I probably won't be returning. If we do come back we're not paying until after we get the cake or SOMETHING, to ensure we actually get it.
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February 2023 by Stacy Unwin
I got the buy 10 get 3. I was already skeptical about getting them because some looked old. Got home tried a bite from one, omg so hard. Tried another, and you can definitely tell they were old. I went around noon so it wasn't near closing.
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January 2023 by Mymy D.
Perfect amazing delicious are the only words describe great American cookies, The servers are kind and welcoming there cookies are warm gooey and delicious a nice treat for whenever.
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December 2022 by Christabelle Elliott
Not sure who was working when I placed an order for my $40 cookie cake on Dec 15th at 2:53pm, but they were rude and didn’t confirm any part of my order. I paid ahead of time pick up my cake on December 23rd. I come in to pick it up, she tells me she has already sold my cake, that I have already paid for. Horrible customer service, she didn’t apologize or try to make it up. Bad service! Just bad!
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September 2022 by Matthew Stevens
Had no idea what was available nor what my options were when I walked up. The staff were excellent in walking me through the offerings and what design they could do. Cookie is soft and delicious, the icing is not the whipped kind(I don't like the whipped kind) and is delicious as well! I asked for Sadness from Inside Out, without a picture for reference, to put on the cookie. I couldn't be more happier with the results! Thank you to the young women who helped us and made the experience awesome!
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August 2022 by S Raborn
Two star experience for the taste and having completed in time. However, highly disappointed in the lack of customer service in regards to the requested custom order I placed. I inquired on the phone if they could make “tiger paws” and was told “oh yes”. However, when I picked it up, the young lady showed me the cookie cake only to find it without the simple design I requested. If they could not fulfill this request, they should’ve had the courtesy to at least call and ask if I wanted something else. I paid $37 for a custom cake and didn’t get the “custom” request. That’s unacceptable.
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August 2022 by Amy Paredes
Double doozie is a favorite for birthdays. Was so happy that I was able to call them and get way more options than what they have online. All of them were perfect and delicious. The employees were so nice!
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March 2022 by David Hocutt
Great cookies, great staff, and great customer service! We've been getting cookies from here for the past 19 years!
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February 2022 by Dakiya Griffin
This is probably the worst store and I’m sure bad for the franchise. My recent visit a lot of the cookies looked burnt. There was a tray of cookies that they should have been embarrassed about showcasing. When I got home and tried my cookies they were not good at all and I stop to Great American Cookies anytime I see one, but not this one ever again! I wished I could get my money back but I live an hour away smh!
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February 2022 by Tim Hamilton
My stepson was cookie cakes it’s the only kind of cake the his eat for his birthday. We have never had any issues and I said been traded great and our cakes on time
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February 2022 by Sandra Chambers
Pre-ordered, supposed to pick up at 12. Got a call. They made the wrong size. Go at 1:30 to pick up only to find out the design was wrong. Waited for the 3rd cookie to be made and she spells the name wrong and tries to cover it with a blob of icing ??♀️ Also made it too big for the box so she broke it trying to make it fit ??♀️ Left at 3 TOTALLY DISAPPOINTED!
