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February 2024 by Travis Smith.
Outstanding vet clinic! Friendly staff providing excellent service!
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February 2024 by Eunice Cooper
They are always wonderful!!
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February 2024 by Paula Coston
Kiln Creek Animal Hospital I will recommend to anyone. Every time I call for help they never hesitate to tell me to bring in my dog. Glad to have you in Ace life
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February 2024 by Avogato1300
The friendliest most beautiful staff you will ever meet.
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February 2024 by Q K
Honestly the worst experience I have had with a vet. The office reeked of pee. I have brought my dog to certified fear free vets before and have never been told my dog is so nervous that she needs anxiety medication for future visits or that she is so nervous that they “can’t get a good look” at what I brought her in for. I have regrets agreeing to take the medications home and supporting the idea. I want my dog to be comfortable, of course, but I know my dog more than the people who were in the room with her for 5 minutes.
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February 2024 by Ashley Rayam
I would rate them zero stars. How can an appointment need to be rescheduled after being 5 minutes late? A FORTY MINUTE appointment is jeopardized by being 5 minutes late. I understand that they have a process, but advising my daughter about the restrictions beforehand would have been helpful. The email provided not only gave the wrong time for the appointment, but then they wanted to penalize her 98$ for a missed appointment fee after driving from Virginia Beach to Newport News (gas) to see this “exceptional” veterinary clinic. I am so disappointed and will not be using their services in the future.
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January 2024 by Gabi P
They have been nothing but kind and helpful for our cats. We moved cross country and had issues getting records of vaccinations and they took care of it for us and helped diagnose our one cat with anxiety. Will be using them in the future for more visits.
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January 2024 by Jessica Zwaan
They are amazing! They were so responsive and helpful and were able to get all 3 of my pets in last minute. The doctor and tech were both extremely caring. Would recommend to anyone
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January 2024 by Robert Muhler
From the time I spoke the reception desk assistant to meeting with the Veterinarian and vet assistants, I knew I was at the right place for my pup Major. They all to care of him.
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January 2024 by Jason Rowley
Brought my cat in to be seen- Kiln Creek was the 4th vet my cat had been to since ownership, and by far I could strongly notice how relaxed/calm my cat was with the Staff. staff was fantastic- if you are on the peninsula, I would highly recommend making them your vet!
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January 2024 by karla oliver
tldr; Dr. Cutler is amazing! I have a reactive dog that is difficult to work with. Because of that, vet visits are always a nightmare. But everything was different with Dr. Cutler and I had no idea how smoothly a vet visit could go.On the intake form, I was asked about my dogs needs, where he likes to be touched, how he likes to interact with people and what surfaces he is comfortable standing on. When I arrived for my visit, it was very clear that the staff read that and took it seriously. The room was set up to meet his needs and the staff was kind and gentle with him.Dr. Cutler offer my dog medicine that really helped my dog cope with the stress of the visit. We have seen at least 5 vets in his life and no vet has ever offered these medications to us. It was great because for the first time ever, I was not spending the entire visit holding my dog down. I was able to talk with the doctor and staff. Which will lead to better outcomes because it the past, it was so stressful my dog and I were just trying to get out of the office as fast as possible.During the vet visit, Dr. Cutler laid out options for testing and treatment and allowed us to consider what worker for us. The staff priced everything out during the visit and checked with me to make sure there was not a shock at the end.We will be moving all our pets to Dr. Cutler!
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December 2023 by diana hawkes
I prepaid for a yearly fecal exam . I was curtly told on the phone if I did not bring it in I'd be charged again. If I had not prepaid it wouldn't have mattered when I brought it in. They were just trying to get more money out of me. I'll NEVER spend another cent in that place ! They overcharge for unnecessary tests.
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December 2023 by Andrea Teleso
Absolutely love them at Kiln Creek....We moved here in September and had to find a new vet for our fur babies. We have had 2 unplanned visits for 2 of our babies. They got us in right away. One visit was the day after Thanksgiving when our pomaweenie's eyes went cloudy overnight and he lost vision. Thankfully, he is okay and is turning a corner. They are prompt, caring, knowledgeable, friendly, and feel like family. I am so grateful I found a wonderful veterinarian office with amazing staff for our babies. Dr. Chris is amazing♥️
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November 2023 by Logan Jackson
Super nice folks. Helped find the micro chip in a lost kitty we found. Thanks for helping get her home safely!
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November 2023 by C
we recently had to switch our care over for our animals because their other vet couldn’t see them until next year. we could not have picked a better practice to go with! thank you all for taking care of momo and shadow, and being so attentive to our concerns.my only regret is i wish i would’ve found them sooner!
