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February 2024 by Ellen Sudderth
Lane Bryant is all about satisfaction and having the right fit , thank you to the staff members who was very patient and kind also customer service , when it come to having the right bra fit wow amazing I even purchase 3 more it makes a world of the difference to have the right bra size that will hold you up Thanks. Ladies I am one satisfied customer and will return.
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January 2024 by Steven L
Not good service. Didn't greet or anything.All they did was talk and talk.
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January 2024 by Angela White
Just walked in to browse and ended up doing some light shopping.
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December 2023 by Amanda Hampton
They fit you for bras and help you find your size clothing. Wish they had better prices and deals like the old days. They do have you locked into the price point they want to sell at.
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December 2023 by Teresa Faulks Faulks
The best place to get bras and shoes for BBWs. They measure you first to ensure a perfect fit
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October 2023 by Missy Gilbert
Ladies were awesome!! Came in for a bra fitting yesterday because I've gone down in size. Associates were very helpful. I ran out of time to make a purchase but came back today and purchased my bra. Everyone was very polite, professional, and knowledgeable.
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June 2023 by T H.
I went to Lane Bryant because I needed some sort of pants other than sweat pants for my son's graduation. Sweats have been my typical attire for the last 7 months because I'm still recovering from a brain injury and it makes it easier to dress myself especially when I have bad cognitive days. I walk in and to my surprise I'm not greeted, acknowledged, or helped. I spent over an hour fumbling through clothing and trying to figure out my size because I've gained weight. Determined to find at least a pair of pants I continue with my pursuit. Initially I thought maybe they don't see me, but the more people walked into the store the more I could hear and see Marycellys and the other associate interactions with other customers. The other associate was on the register (not one of the two on the floor), which rendered her incapable of helping me. I noticed how they briskly walked to other customers to greet and help them. The only assistance I received was when I checked out. This experience was like none of the other experiences I've had shopping at the Newport News location and I typically do seasonal hauls. It makes me wonder why I spend so much money in a store when the associates can't bother to do something as little as address a client, which is a part of their job description.
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March 2023 by jasmine oliveras
Just left this location and was super disappointed, if it wasn’t for the fact that I needed what I bought I wouldn’t spend a dime here. I watched as the associates in the store literally talked to every customer but not once did anyone speak to me, or offer assistance. Another customer left and the alarm rang… I guess the manager on duty asked if she rang when she came in. The associates weren’t sure so she insinuated that the lady may have stolen something.
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March 2023 by Dion Savage
My wife got an amazing deal on some coats.
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January 2023 by Cyndi757
I just left out the store. I was in there a good 2 to 3 minutes looking at bras. The woman in a white shirt with blonde sort of spikey hair looked and said nothing. A white woman came in looking at bras after me also. The store associate made a beeline to her, greeted her and asked what she needed and offered to measure her. The other customer wasn’t sure what she wanted. I was only 5 feet away in plain sight and the associate still never said anything. The purpose of me going there is to spend money. I was going to buy 3 bras which is not cheap there. But, I guess she thought I had no money to spend. The white customer she tended to did not know what she wanted and did not want to be measured, so the store associate backed off and started straightening up merchandise. I knew what I wanted and was ready to spend money.
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September 2022 by Brena R.
I will not be going back to the Newport News Location of this store. I went in to get my breast measured because i wasn't sure of my bra size. I'm a plus size girl. She did it in the middle of the store for everyone to see. Then one of the employee's yelled across the store for everyone to hear asking for her bra size (referring to me). The same lady who measured me yelled across the store what my bra size was. Thank you for embarrassing me in front of other people. Plus the one lady acted uptight when i asked her if they my size in the store. WILL NOT be going back.
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July 2022 by Candice Breedlove Cheney
Great selection! Ms. Bonnie was wonderful in helping us find sizes, pulling clothes from a mannequin, putting us in a fitting room and checking us out. The whole time we were in the store employees were happy and cheerful. Thank you for a wonderful shopping experience.
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June 2022 by Teresa Knighton
Very friendly staff. Fit for bra and staff made suggestions. Size will go down when loosing weight. Happy with my purchase
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June 2022 by Terry Danchak
They were very helpful . The only problem I had was I did not get all of the panties I ordered and paid for.
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May 2022 by Alexis Ellis
I needed to buy and exchange items, but I also had an online order. All the women were very nice, and made sure that I was comfortable with what I was getting for myself. They informed me on their deals for the month, and I was very happy with everything.