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March 2024 by Taushanika Bryant
Horrible experience! I was to receive a massage from Donald. I arrived at 4:45, my appointment was at 5pm. By 5:15, I asked if they were running behind as my appointment was 15 minutes ago. The front desk worker apologized, stating she was behind her time. Just then appeared Donald, very rude from go asking if there was a problem? I stated no, just wondering what was going on since he was 15 minutes late. Immediately, no apology, or accountability, you want to reschedule? I said no, I stated having no communication put me in an imposition. I just wanted to know what happened, again, no apology you want to reschedule? I said, why do you keep stating that? I never said I wanted to reschedule. Mindyou this is in full ear shot of his MGR and the front desk worker. I ended up speaking with the MGR, she allowed him to stay and I who had done nothing had to go. They apologized, but clearly Donald is allowed to behave this way with no consequences. Don't go here! You are not valued and the GM has yet to contact me even after I sent and email with my contact information.
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March 2024 by zachcaticus edwards
The store atmosphere was great! Soothing music, lighting & heated massage tables.The massage itself was fairly good. I like that my therapist felt around for trouble areas.I don’t like that I arrived for my appointment 15 til & I didn’t start my massage until 10 mins after my start time. I would have been fine with the delay but the massage was not extended. There are too many other massage places around that are cheaper & render better massages to continue going there.
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February 2024 by Jennifer Blackwell
Great massage and great explanation of services and products. Atmosphere is very calming and welcoming. They made me feel super comfortable.
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December 2023 by Joshua Emmons
Title: Warning: Massage Envy Newport News Double Charges - Unresolved!I urgently need to alert others about my troubling experience with Massage Envy in Newport News. They double-charged me for a single service, and their response to resolving this issue has been appalling.Direct Issue: Double Charged, Money Taken UnjustlyI was shocked that Massage Envy in Newport News charged me twice for the same service. This isn't a small mistake; it's effectively taking money from customers without their consent. When I brought this to their attention, expecting a quick fix, I was met with a sluggish and indifferent response.Customer Service: Inadequate and SlowThe customer service at Massage Envy Newport News could be much better. They've shown little concern for correcting their blatant billing error. It's been days, and I still have no resolution or a refund. This is unacceptable.Alert to Potential CustomersBe aware: Massage Envy in Newport News might double charge you, and based on my experience, expect them to wait to fix it. This isn't just poor service; it's an unethical business practice.Final Word: Consider ElsewhereBefore you choose Massage Envy in Newport News, think about my experience. They've taken extra money from me and have yet to resolve it promptly. A company that doesn't rectify such serious mistakes doesn't deserve your business. Also the whole place smells like a football locker room after a game.
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November 2023 by Skyy Cho
In the establishment currently and was not greated with a smile but with attitude . The lady Marria (red shirt curly hair) was very short when asked question and seemed uninterested in helping . She seemed bothered. She acknowledged this and asked “ does it seem like I’m being short “ ?? I do not recommend this place if you’re looking to get away from everyday stress and negative energy .customer service is important.
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August 2023 by Edna Rugayo
The staff were great. I enjoyed my session.
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August 2023 by Lawrence Lombard
Massage therapist did well. Management, not so much. Rude, disrespectful to my whole family. Told the therapist to cancel my wife's massage after we were checked in. Very inaccessible for folks with disabilities.
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July 2023 by marsha brown
Horrible service, I would not return to this facility. Owner very rude & manager ver unpleasant.. came for a $70 massage they charged $120 but upon scheduling appointment I was told one price at the time of scheduling.. first time trying and VERY unhappy, massage was horrible as well. Thankful it was a gift and not my own money except the additional $45 they got out of my account!!!!!!!! Owner & management does not have pleasant skills to serve their client. If I could give it a 0/5 I would.
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July 2023 by danielle wingate
Amazing customer service . My massage therapist Jennifer was so Great. I definitely will be booking more massages in the future
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May 2023 by Chanel J
Unfortunately I did not stay for the massage. I walked in to schedule an appointment. I wasn't told anything about the treatment or what to expect. The day of my appointment I was asked to come in early for paperwork. I arrived 30 min early and finished the paperwork in about 3/5 min. It went downhill from there. I don't believe there is a relaxation room to sit in before your massage because I was never brought to one. I sat in the front lobby where you could hear all of the employees conversations and complaints. I was never offered a beverage. Most spas have at least water for their customers. As I sat there for 20 min or more I decided that it was not a relaxing pleasant experience. The manager allowed for me to cancel. I'll just continue to go to Four Seasons.
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March 2023 by Amberly
I have been a member here for years. I am now cancelling that membership. No one at the front desk apparently is trained to answer the phone anymore and they do not tell you correct information. Appointments I make are apparently not being set because I’ll show up for an appointment that I have scheduled and they tell me I don’t have one. I’m so disappointed and love my massage therapist, she’s literally taken care of me for 5 years, but I’m not going to pay a monthly service fee for subpar care.
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March 2023 by Judith Grey
Simply Amazing, I've had the Benefit of experiencing some of the Therapists and they are all Amazing! don't forget to ask for names so you can ask for the. on your next session! By Far my Favorite Therapist is Lee/ I have not been disappointed,just saying
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January 2023 by Dom Castillo
Massages be mediocre. They be falling asleep while massaging. Constantly cancelling appointments at the last minute even when I try a new person. Talk too much during the appointment. It was nice when I first started my membership over a year ago now it’s ??????????
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November 2022 by Gerri M.
So, I'm in Hampton Roads celebrating Thanksgiving with family after 2 years of not being able to go outside due to COVID-19. My niece and I make appointments well in advance at Massage Envy in Newport News. The facility is nice (see pic attached), but my therapist is not here for my 12 noon appointment. It's 12:45! So the manager offered me an enhancement to my service (aromatherapy or handheld tension relieving device)....how about a FREE MASSAGE! I'm not a walk-in client. I have an APPOINTMENT. Yes, life happens and even the best of us have been late for work once or twice. But when I'm late, I am not paid for the time I wasn't here. That's called annual leave. I can't show up for work late and say to my boss, here's a donut for the inconvenience! And I'm hoping my therapist isn't out getting Early Black Friday deals when she's supposed to be at work. Moral of the story, don't come here, you will likely be disappointed .
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August 2022 by Qui White
To preference this review which may seem harsh. Know that I have monthly massages at Destress Express, a locally owned boutique type spa by a very seasoned and skilled therapist. I had to miss an appt so I was finally able to use a GC a friend got me for this place.I left Massage Envy underwhelmed and frustrated. Trying to schedule took 3 calls. On arrival, I literally stood in front of the receptionist for 30 secondsbefore she stopped typing to greet me. I was handed a tablet to sign in that had all their other customers names visible. The rooms have no music and the ambiance is lackluster. I specified which areas I needed worked on. I was frustrated with my entire massage experience. I believe it's because I am accustomed to the hands of a skilled therapist. I requested DEEP tissue. My assigned therapist here was young and unable to provide the type of pressure I needed. I believe she did the best she could. I left with my shoulder still tight and aching. She barely touched my forearms and thumb. Sadly, I will have to return to work (physical therapist)with a tight shoulder and achy hands. I will try to get one of my coworkers to work on me if time allows. I am praying my shoulder will hold out until I can get back to my regular MT at Destress Express
