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February 2024 by Ashley Gonzalez
Coming from New York to Virginia I have always used Office Depot for their print services. However, I have to say I’ve experienced the WORST customer service at the Office Depot in Newport News. On one occasion I came in and there was just one employee that day. Although she saw me come in she persisted with sweeping while I waited for assistance for about 10 minutes! On top of that, the team is always short staffed and backed up on prints and the printer is always broken.I will be driving a half hour to the Williamsburg Staples instead.
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January 2024 by Rosemarie Townsend
Great experience.
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January 2024 by Rita Bond
When I was there on December 28, the sales associate at the register was very friendly. She shared information about a business account. I'm starting a home business so this information is something I'm considering.
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January 2024 by Michelle Sheeler
Friendly knowledgeable personnel. Good store layout.
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January 2024 by Hadassah Mayes
Friendly staff and a very nice lean building.
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January 2024 by Mark Covington
Knowing about the things they see which I can buy from them. :)
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December 2023 by Lily M.
The lady working today was no help at all with the printers. I had paid, only for them to not work, and for her to tell me to use another. I would have appreciated actual help as I still couldn't get to the bottom of it. Will not be returning for these needs again.
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December 2023 by Deborah Yeldell
The young lady was polite and friendlyVery professional
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December 2023 by Hunter Riggins
excellent service
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November 2023 by cb canne
all this company cares about is to sell you something...they dont care if it works, you can set it up...nothing...just sell you something and then it is yours...might as well sell paperweights. w3as interested in purcghasing a new printer...they will sell you printer then you are on your own...try and call ANY printer company...waste of time. was in to purchase a new printer...company will sell you printer then you are on your own...couldnt care less if you know how to hook up or not.
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November 2023 by Mari P
Horrible Print Service!!! I went in and asked to get something printed on card stock and the heavy set girl with glasses was so rude! Mind you I came in around 7pm & the store closes at 9pm and she acted like I was bothering her!I said I needed to print something on card stock and she said she couldn’t help me and I’d have to print it myself. I’ve never used the machines before so I was a little lost and asked her how do I do it. She then proceeds to tell me to read the sign. Umm okay…Then I start following the steps and ask her will the machine print on card stock. She doesn’t reply. I asked again and she again doesn’t reply and grabs it and says here.I grab the paper and I’m telling her sorry but I’ve never done this before so I’m a little lost and she all annoyed goes to the printer and it telling me you follow the steps.So I’m looking for the code and she’s looking so annoyed and then I tell her again I’ve never done this and she tells me again I have to follow the steps. At this point I’m annoyed at her horrible attitude and tell her Nevermind and I stormed out!Please hire friendlier people because this lady right here isn’t it!! I thought it was just me and then read reviews of the same lady! Just horrible! If you don’t want to help people then why work in customer service?!?
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November 2023 by Sandra Medina
Had the best experience in the printing department with Shanae. I was confused and she patiently helped me understand. Thanks bunches!
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September 2023 by Barbara Drejza
Customer friendly! Very helpful in decision to buy a new printer.Praises to Maxine who is very patient!!
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August 2023 by Tyler Nixon
Terrible print service. Girl behind the counter is utterly useless. I ask her to print off ten items on card stock and she says she can’t have it completed until later. Turn around put it in the machine and hit the button. 1230 Tues August 8th so you can match your useless employee to the schedule. Working the print counter
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August 2023 by Grace Collins
Very pleased with the customer service, choice of products and sale price on a lot of products that I need to buy and can only get at Office Depot/Office Max.